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XP Pro activation fails RRS feed

  • Question

  • Windows XP Pro has just required me to re-activate.  I have not made any hardware changes, and this copy - purchased retail - has been working fine for a few years.

    When I try to use the activation wizard, the wizard fails to connect to the internet.  It does not display a phone activation number or information.  I cannot activate!

    My internet and network connection is fine, but the activation wizard acts as if I have no connection.  Turning the firewall off does not help.  The only recent change I've made to the computer is to install Windows Defender.  Going back to a restore point prior to Defender didn't fix the activation problem.

    Is there some sort of patch I can download to repair the activation wizard?  I can send you a .jpg of the product packaging and orignial CD if that'd help.

    Oh - seems that the diagnostic tool thinks my Office copy is invalid, too.  Go figure.

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Validation Code: 1
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: (omitted)
    Windows Product Key Hash: J9wZgH4lOxpVwckFwb/gcFnZE4g=
    Windows Product ID: 55276-013-6965952-22728
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {3ADD9688-C0C9-4F81-9D7B-BC604BF98355}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_025D1FF3-179-2_025D1FF3-199-3
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 1
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1_025D1FF3-179-2_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3ADD9688-C0C9-4F81-9D7B-BC604BF98355}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-MPQCX</PKey><PID>55276-013-6965952-22728</PID><PIDType>5</PIDType><SID>S-1-5-21-1644491937-2052111302-839522115</SID><SYSTEM><Manufacturer>NVIDIA</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20031009000000.000000+000</Date></BIOS><HWID>D9183F570184AE5F</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>      <Software><Office><Result>108</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7480B9502DF0D86</Val><Hash>oYWOW5ayFE3pZ+jvTpuXYsY64JE=</Hash><Pid>89388-707-8722531-65932</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 


    Wednesday, December 19, 2007 12:32 AM

Answers

  • Spumco,

     

    When IE7 was released, there were reports that in some rare cases, the IE7 installer and the Windows XP Product Activation Wizard displayed incompatibilites, especially if the PA Wizard was run directly after installing IE7 without an intervening restart.

     

    If you have recently installed IE7, try uninstalling it using the Add or Remove Programs applet in Control Panel, then see if the PA Wizard behaves normally.

     

    Thursday, December 20, 2007 9:37 PM