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PC Backup fails at 53% RRS feed

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    In the last couple of days my PC backup has started failing at 53%. The C drive backs up OK but the D (data) drive fails.

    Have run Chkdsk on the D drive and no errors found and no odd behavious noticed on the PC

    Any ideas anyone?

    Jon
    Tuesday, December 7, 2010 3:21 PM

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    Try repairing the backup database. If that doesn't fix the issue, checking all the drives in your server for errors is the next step.
    I'm not on the WHS team, I just post a lot. :)
    Tuesday, December 7, 2010 5:47 PM
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    Yes, repaired the database but did not fix it

    Do I just run chkdsk on the server as I did on the PC?
    Jon
    Tuesday, December 7, 2010 5:51 PM
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    Please follow the procedure outlined in the FAQ I linked.

    I'm not on the WHS team, I just post a lot. :)
    Tuesday, December 7, 2010 8:28 PM
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    Apologies - I just read it as text and didn't spot it was a link

    I will try that.

    In the meantime, my laptop is backing up fine but the PC doesn't, failing at anywhere rom 52% to 59%

    Jon
    Wednesday, December 8, 2010 6:03 PM
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    Well, I have run that file on my server and after chugging away for several hours I am pleased to say that no errors appear in the logs. However, the backup of my PC still stalls at 52%.
    Jon
    Thursday, December 9, 2010 3:46 PM
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    Have unticked the D drive in Back up configuration so only the C drive is backed up and it backs up fine. Let WHS delete all the D drive back ups (after taking a copy!) and let WHS repair the database. Then reticked the D drive and tried a back up but it still stalls at 52%. So, to sumarise

    PC C drive backs up fine

    LAptop C & D drives back up fine

    PC C & D drive backup stalls at 52%

    Jon
    Friday, December 10, 2010 5:21 PM
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    Have you run a chkdsk /f on D:?   
    The only time mine stalled out like that was when there was an error
    in the file system.

    I guess you did, sorry, but is there any messages in the event log?  (system or application) that happen about the time it stalls out?

     

     

    Bob Comer - Microsoft MVP Virtual Machine
    • Edited by Bob Comer Friday, December 10, 2010 5:39 PM my error
    Friday, December 10, 2010 5:35 PM
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    The only error that appears is in the Homeserver event log which says

    "Event Type:    Error
    Event Source:    HomeServer
    Event Category:    Backup
    Event ID:    262
    Date:        11/12/2010
    Time:        22:26:13
    User:        N/A
    Computer:    SERVER
    Description:
    Backup of PC D:\ has failed.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp."



    Jon
    Sunday, December 12, 2010 6:15 PM
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    What about the PC that is being backed up, is there something in that
    event log?
     
     
    Bob Comer - Microsoft MVP Virtual Machine
    Sunday, December 12, 2010 6:31 PM
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    Ah, yes there is.....

    Event Type:    Error
    Event Source:    HomeServer
    Event Category:    HomeBackup
    Event ID:    773
    Date:        09/12/2010
    Time:        18:10:52
    User:        N/A
    Computer:    PC
    Description:
    Backup of volume D: to SERVER failed: Microsoft.HomeServer.Backup.Protocol.ProtocolException: Client / Server connection lost
       at Microsoft.HomeServer.Backup.Protocol.ReconnectableStream.TryReconnect(Int32 localGeneration)
       at Microsoft.HomeServer.Backup.Protocol.ReconnectableStream.WriteWithReconnect(Int32 count)
       at Microsoft.HomeServer.Backup.Protocol.ReconnectableStream.Write(Byte[] buffer, Int32 offset, Int32 count)
       at Microsoft.HomeServer.Common.Client.BinaryWriterEx.WriteFixed(Byte[] value)
       at Microsoft.HomeServer.Backup.Protocol.BackupProtocol.SendClusterHash(Int64 clusterIndex, Byte[] hash)
       at Microsoft.HomeServer.Backup.BackupOp.BackupOperation.DoClusterPass1()
       at Microsoft.HomeServer.Backup.BackupOp.BackupOperation.RunWithoutCatch()
       at Microsoft.HomeServer.Backup.BackupOp.BackupOperation.Run()

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Jon
    Monday, December 13, 2010 4:50 PM
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    Yuck -- it's weird that it always happens about in the same place --
    that makes it sound like a corruption issue somewhere that's making
    the server not respond.
    Not sure how you'd go about fixing it though.  I'd probably try
    copying all the data off of D:, formatting it, then copying the data
    back and see if that helps, but I have no clue if it would pertain to
    your problem.
    Do you have any kind of VSS errors around that time?

    Bob Comer

     On Mon, 13 Dec 2010 16:50:18 +0000, Jon T James wrote:

    Ah, yes there is.....Event Type:    Error
    Event Source:    HomeServer
    Event Category:    HomeBackup
    Event ID:    773
    Date:        09/12/2010
    Time:        18:10:52
    User:        N/A
    Computer:    PC
    Description:
    Backup of volume D: to SERVER failed: Microsoft.HomeServer.Backup.Protocol.ProtocolException: Client / Server connection lost
       at Microsoft.HomeServer.Backup.Protocol.ReconnectableStream.TryReconnect(Int32 localGeneration)
       at Microsoft.HomeServer.Backup.Protocol.ReconnectableStream.WriteWithReconnect(Int32 count)
       at Microsoft.HomeServer.Backup.Protocol.ReconnectableStream.Write(Byte[] buffer, Int32 offset, Int32 count)
       at Microsoft.HomeServer.Common.Client.BinaryWriterEx.WriteFixed(Byte[] value)
       at Microsoft.HomeServer.Backup.Protocol.BackupProtocol.SendClusterHash(Int64 clusterIndex, Byte[] hash)
       at Microsoft.HomeServer.Backup.BackupOp.BackupOperation.DoClusterPass1()
       at Microsoft.HomeServer.Backup.BackupOp.BackupOperation.RunWithoutCatch()
       at Microsoft.HomeServer.Backup.BackupOp.BackupOperation.Run()

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    Bob Comer - Microsoft MVP Virtual Machine
    Monday, December 13, 2010 5:08 PM
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    There is no VSS error at that particular time but earlier in the day there was a "warning" in the server's logs when I was trying a manual backup

    Event Type:    Warning
    Event Source:    VSS
    Event Category:    None
    Event ID:    12290
    Date:        09/12/2010
    Time:        08:48:54
    User:        N/A
    Computer:    SERVER
    Description:
    Volume Shadow Copy Service warning: GetVolumeInformationW(\\?\Volume{ba314c4e-5c2b-11dd-b41b-e383b02adc7b}\,NULL,0,NULL,NULL,[0x00000000], , 260) == 0x00000005.  hr = 0x00000000.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 2d 20 43 6f 64 65 3a 20   - Code:
    0008: 53 50 52 50 52 4f 56 43   SPRPROVC
    0010: 30 30 30 30 32 32 34 34   00002244
    0018: 2d 20 43 61 6c 6c 3a 20   - Call:
    0020: 53 50 52 50 52 4f 56 43   SPRPROVC
    0028: 30 30 30 30 32 31 37 36   00002176
    0030: 2d 20 50 49 44 3a 20 20   - PID:  
    0038: 30 30 30 30 33 33 34 30   00003340
    0040: 2d 20 54 49 44 3a 20 20   - TID:  
    0048: 30 30 30 30 33 37 39 36   00003796
    0050: 2d 20 43 4d 44 3a 20 20   - CMD:  
    0058: 43 3a 5c 57 49 4e 44 4f   C:\WINDO
    0060: 57 53 5c 53 79 73 74 65   WS\Syste
    0068: 6d 33 32 5c 73 76 63 68   m32\svch
    0070: 6f 73 74 2e 65 78 65 20   ost.exe
    0078: 2d 6b 20 73 77 70 72 76   -k swprv
    0080: 2d 20 55 73 65 72 3a 20   - User:
    0088: 4e 54 20 41 55 54 48 4f   NT AUTHO
    0090: 52 49 54 59 5c 53 59 53   RITY\SYS
    0098: 54 45 4d 20 20 20 20 20   TEM     
    00a0: 2d 20 53 69 64 3a 20 20   - Sid:  
    00a8: 53 2d 31 2d 35 2d 31 38   S-1-5-18
    00b0: 2d 20 45 72 72 6f 72 3a   - Error:
    00b8: 47 65 74 56 6f 6c 75 6d   GetVolum
    00c0: 65 49 6e 66 6f 72 6d 61   eInforma
    00c8: 74 69 6f 6e 57 28 5c 5c   tionW(\\
    00d0: 3f 5c 56 6f 6c 75 6d 65   ?\Volume
    00d8: 7b 62 61 33 31 34 63 34   {ba314c4
    00e0: 65 2d 35 63 32 62 2d 31   e-5c2b-1
    00e8: 31 64 64 2d 62 34 31 62   1dd-b41b
    00f0: 2d 65 33 38 33 62 30 32   -e383b02
    00f8: 61 64 63 37 62 7d 5c 2c   adc7b}\,
    0100: 4e 55 4c 4c 2c 30 2c 4e   NULL,0,N
    0108: 55 4c 4c 2c 4e 55 4c 4c   ULL,NULL
    0110: 2c 5b 30 78 30 30 30 30   ,[0x0000
    0118: 30 30 30 30 5d 2c 20 2c   0000], ,
    0120: 20 32 36 30 29 20 3d 3d    260) ==
    0128: 20 30 78 30 30 30 30 30    0x00000
    0130: 30 30 35 20 20 20 20 20   005     
    Jon
    Monday, December 13, 2010 5:43 PM
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    I can't see anything there that would cause the problem, maybe someone
    else has a suggestion...

    Bob Comer - Microsoft MVP Virtual Machine
    Monday, December 13, 2010 9:22 PM
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    Would I be correct in guessing that 53% is the point where WHS starts to back up the D: drive?

    If so, I had a very similar problem. I tried a CHKDSK /R, deleting the backup database, even completely rebuilding the server. In the end, I resolved the problem by reinstalling Windows on the workstation.

    qts
    Tuesday, December 14, 2010 9:08 PM