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OEM Edition of XP PRO RRS feed

  • Question

  • I purchased a brand new OEM edition of XP Pro on Ebay.  I've used all of the verification checks and the CD and key seem genuine, yet I cannot get WGA to recognize my my validation.

     

    Please advise.

    Saturday, June 16, 2007 12:16 AM

Answers

  • Contact the ebay seller and demand a refund.
    Saturday, June 16, 2007 2:39 AM
    Moderator
  • Why?  It was a brand-new copy so it's never been on any machine.
    Saturday, June 16, 2007 2:47 AM
  • Please follow this diagnostic troubleshooting procedure:

    1. Download and run the MGA Diagnostic Tool:   http://go.microsoft.com/fwlink/?linkid=52012    

    2. After running the MGA Diagnostic Tool, click
        on the "Windows" tab and then click on "Copy".

    3. Next, visit the following website and create a post in the
        "WGA Validation Problems" forum and paste the
        results of the WGA Diagnostic Data in a detailed post.
        http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

    4. A WGA troubleshooting specialist will analyze the data and
        recommend an appropriate solution.

    Saturday, June 16, 2007 3:08 AM
    Moderator
  • Thanks!  Here it is...

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid Product Key
    Detailed Status: N/A
    Windows Product Key: *****-*****-K3GWQ-899G2-HXWJD
    Windows Product Key Hash: BkKwmCVyo8qoefmi4PZW4mpAhVM=
    Windows Product ID: 55274-640-6177374-23520
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 956975d8-73d9-44b0-80ae-38c824133ade
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 8
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\APPLIC~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>956975d8-73d9-44b0-80ae-38c824133ade</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-HXWJD</PKey><PID>55274-640-6177374-23520</PID><PIDType>1</PIDType><SID>S-1-5-21-2169118522-405266492-4104294401</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 2200                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="3"/><Date>20051201000000.000000+000</Date></BIOS><HWID>44423D07018400D2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Notebook I2200</name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57195</Pid><PidType>14</PidType></Product><Product GUID="{90510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72085-640-0000106-55243</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

     

     

    Saturday, June 16, 2007 3:30 AM
  •  

    Sorry, but you do not have a legitimate OEM version of Windows installed.  You have an apparent counterfeit Volume License version installed with a non-genuine product key (Windows License Type: Volume).

     

     In order to resolve your non-genuine licensing issue, please visit: www.microsoft.com/genuine and click on "Validate Windows". When validation fails, you'll see a button to click on which will provide information on how to acquire a WGA Kit.

    Saturday, June 16, 2007 8:15 AM
    Moderator
  • P.S.  Also, all your installed Microsoft Office products are non-genuine (Office Status: 114 Blocked VLK 2).
    Saturday, June 16, 2007 8:23 AM
    Moderator
  • Thanks for your help.  I'm working with the Ebay seller and he's agreed to send me a legit copy.
    Saturday, June 16, 2007 12:53 PM
  • Stony Sparrow,

     

    Can you post a link to the auction item you purchased on eBay?

    Saturday, June 16, 2007 2:22 PM
  • I'd rather not post the auction at this time until I give the seller time to respond and make it right.  He seems like a stand-up guy.  He said he's recently recognized on issue with his Microsoft distributor and is working with them to correct it.

     

    If I don't get satisfactory service, or if anything seems shady, I won't hesitate to post the link.

    Saturday, June 16, 2007 2:31 PM
  • Stony Sparrow,

     

    Microsoft has a program that offers a complimentary replacement for those MS customers who have been the victim of high-quality counterfeit software, specifically XP and Office.

     

    If the materials you received from your eBay seller can qualify as hi-quality counterfeits, keep this program in mind in case your eBay seller doesn't make good on his promise.

     

    Evaluate your materials here:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    See examples of hi-quality counterfeits here:  http://www.microsoft.com/resources/howtotell/en/counterfeit.mspx

     

    Excerpt from the Genuine FAQ regarding complimentary Windows Offer:

    Q: What are the details of the genuine Windows offer?

    A:

    To help customers who unknowingly purchased a counterfeit version of Windows XP, Microsoft has created two genuine Windows offers for those who qualify:

    • Complimentary offer: Microsoft will make a complimentary copy of Windows XP available to customers who have been sold counterfeit Windows. Customers will be required to submit a proof of purchase, the counterfeit CD, and a counterfeit report with details of their purchase. Only high-quality counterfeit Windows will qualify for the complimentary offer.
    • Electronic License Key Offer: Microsoft will offer an alternative for customers who find out via the WGA validation process that they are not running genuine Windows, but do not qualify for, or choose not to take advantage of, the complimentary offer. These customers will be able to license a Windows Genuine Advantage Kit for Windows XP directly from Microsoft for a special on-line purchase price. The Windows Genuine Advantage Kit for Windows XP will include a new 25-character Product Key and a Windows Product Key Update tool that will allow customers to convert their counterfeit copy to genuine Windows XP electronically.

    Excerpt from the Genuine FAQ for Office:

    Q: What are the details of the genuine Office offer?

    A:

    For those customers who have unknowingly purchased a counterfeit version of Office, Microsoft provides the following options:

    • Microsoft will make a complimentary copy of Office 2007 Standard Edition available for those customers who have been sold counterfeit Office. To qualify, customers will be required to submit proof of purchase, a counterfeit report, and a high-quality counterfeit CD.
    • For those customers who have failed Office validation and do not qualify for, or choose not to take advantage of, the complimentary offer, Microsoft will provide an Office Genuine Advantage Kit. This kit will be available for the following Office editions at special online prices:
      • Microsoft Office Professional Edition
      • Microsoft Office Small Business Edition
      • Microsoft Office Home and Student Edition

      Note: Not all Office 2007 editions are available in all regions.
    Saturday, June 16, 2007 2:57 PM
  • Stoney,

     

    I am sorry to hear about the problem your currently experiencing. I can see right away what the issue is with Windows XP Professional and why it is not passing validation.  Unfortunately, the product key used to install the operating system is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VL editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and versions of MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.
       
     This is why you were seeing the "Software Counterfeiting" messages on your computer, because the current installation of Windows XP Pro is an unauthorized installation. In any case, please uninstall the non-genuine installation of the operating system to alleviate any complications which may arise from the non-genuine status of your system. As a customer there are options available to you for a resolution. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine.  It will provide all of the possible steps which you can take.
    First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the blocked PID status. Demand they immediately reimburse you and/or provide a Genuine Copy which was originally paid for. Curious was your computer turned in for repairs/upgrades and was the hard drive reformatted?   In any case, please uninstall the non-genuine installation to alleviate any complications.
      
         Again, I am sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation or reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.
     
    Thank you
    Stephen Holm
    WGA Forum Manager

    Monday, June 18, 2007 6:06 PM

All replies

  • Contact the ebay seller and demand a refund.
    Saturday, June 16, 2007 2:39 AM
    Moderator
  • Why?  It was a brand-new copy so it's never been on any machine.
    Saturday, June 16, 2007 2:47 AM
  • Please follow this diagnostic troubleshooting procedure:

    1. Download and run the MGA Diagnostic Tool:   http://go.microsoft.com/fwlink/?linkid=52012    

    2. After running the MGA Diagnostic Tool, click
        on the "Windows" tab and then click on "Copy".

    3. Next, visit the following website and create a post in the
        "WGA Validation Problems" forum and paste the
        results of the WGA Diagnostic Data in a detailed post.
        http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

    4. A WGA troubleshooting specialist will analyze the data and
        recommend an appropriate solution.

    Saturday, June 16, 2007 3:08 AM
    Moderator
  • Thanks!  Here it is...

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid Product Key
    Detailed Status: N/A
    Windows Product Key: *****-*****-K3GWQ-899G2-HXWJD
    Windows Product Key Hash: BkKwmCVyo8qoefmi4PZW4mpAhVM=
    Windows Product ID: 55274-640-6177374-23520
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 956975d8-73d9-44b0-80ae-38c824133ade
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 8
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\APPLIC~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>956975d8-73d9-44b0-80ae-38c824133ade</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-HXWJD</PKey><PID>55274-640-6177374-23520</PID><PIDType>1</PIDType><SID>S-1-5-21-2169118522-405266492-4104294401</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 2200                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="3"/><Date>20051201000000.000000+000</Date></BIOS><HWID>44423D07018400D2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Notebook I2200</name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57195</Pid><PidType>14</PidType></Product><Product GUID="{90510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72085-640-0000106-55243</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

     

     

    Saturday, June 16, 2007 3:30 AM
  •  

    Sorry, but you do not have a legitimate OEM version of Windows installed.  You have an apparent counterfeit Volume License version installed with a non-genuine product key (Windows License Type: Volume).

     

     In order to resolve your non-genuine licensing issue, please visit: www.microsoft.com/genuine and click on "Validate Windows". When validation fails, you'll see a button to click on which will provide information on how to acquire a WGA Kit.

    Saturday, June 16, 2007 8:15 AM
    Moderator
  • P.S.  Also, all your installed Microsoft Office products are non-genuine (Office Status: 114 Blocked VLK 2).
    Saturday, June 16, 2007 8:23 AM
    Moderator
  • Thanks for your help.  I'm working with the Ebay seller and he's agreed to send me a legit copy.
    Saturday, June 16, 2007 12:53 PM
  • Stony Sparrow,

     

    Can you post a link to the auction item you purchased on eBay?

    Saturday, June 16, 2007 2:22 PM
  • I'd rather not post the auction at this time until I give the seller time to respond and make it right.  He seems like a stand-up guy.  He said he's recently recognized on issue with his Microsoft distributor and is working with them to correct it.

     

    If I don't get satisfactory service, or if anything seems shady, I won't hesitate to post the link.

    Saturday, June 16, 2007 2:31 PM
  • Stony Sparrow,

     

    Microsoft has a program that offers a complimentary replacement for those MS customers who have been the victim of high-quality counterfeit software, specifically XP and Office.

     

    If the materials you received from your eBay seller can qualify as hi-quality counterfeits, keep this program in mind in case your eBay seller doesn't make good on his promise.

     

    Evaluate your materials here:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    See examples of hi-quality counterfeits here:  http://www.microsoft.com/resources/howtotell/en/counterfeit.mspx

     

    Excerpt from the Genuine FAQ regarding complimentary Windows Offer:

    Q: What are the details of the genuine Windows offer?

    A:

    To help customers who unknowingly purchased a counterfeit version of Windows XP, Microsoft has created two genuine Windows offers for those who qualify:

    • Complimentary offer: Microsoft will make a complimentary copy of Windows XP available to customers who have been sold counterfeit Windows. Customers will be required to submit a proof of purchase, the counterfeit CD, and a counterfeit report with details of their purchase. Only high-quality counterfeit Windows will qualify for the complimentary offer.
    • Electronic License Key Offer: Microsoft will offer an alternative for customers who find out via the WGA validation process that they are not running genuine Windows, but do not qualify for, or choose not to take advantage of, the complimentary offer. These customers will be able to license a Windows Genuine Advantage Kit for Windows XP directly from Microsoft for a special on-line purchase price. The Windows Genuine Advantage Kit for Windows XP will include a new 25-character Product Key and a Windows Product Key Update tool that will allow customers to convert their counterfeit copy to genuine Windows XP electronically.

    Excerpt from the Genuine FAQ for Office:

    Q: What are the details of the genuine Office offer?

    A:

    For those customers who have unknowingly purchased a counterfeit version of Office, Microsoft provides the following options:

    • Microsoft will make a complimentary copy of Office 2007 Standard Edition available for those customers who have been sold counterfeit Office. To qualify, customers will be required to submit proof of purchase, a counterfeit report, and a high-quality counterfeit CD.
    • For those customers who have failed Office validation and do not qualify for, or choose not to take advantage of, the complimentary offer, Microsoft will provide an Office Genuine Advantage Kit. This kit will be available for the following Office editions at special online prices:
      • Microsoft Office Professional Edition
      • Microsoft Office Small Business Edition
      • Microsoft Office Home and Student Edition

      Note: Not all Office 2007 editions are available in all regions.
    Saturday, June 16, 2007 2:57 PM
  • Stoney,

     

    I am sorry to hear about the problem your currently experiencing. I can see right away what the issue is with Windows XP Professional and why it is not passing validation.  Unfortunately, the product key used to install the operating system is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VL editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and versions of MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.
       
     This is why you were seeing the "Software Counterfeiting" messages on your computer, because the current installation of Windows XP Pro is an unauthorized installation. In any case, please uninstall the non-genuine installation of the operating system to alleviate any complications which may arise from the non-genuine status of your system. As a customer there are options available to you for a resolution. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine.  It will provide all of the possible steps which you can take.
    First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the blocked PID status. Demand they immediately reimburse you and/or provide a Genuine Copy which was originally paid for. Curious was your computer turned in for repairs/upgrades and was the hard drive reformatted?   In any case, please uninstall the non-genuine installation to alleviate any complications.
      
         Again, I am sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation or reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.
     
    Thank you
    Stephen Holm
    WGA Forum Manager

    Monday, June 18, 2007 6:06 PM