locked
Unable to activate on new computer.. RRS feed

  • Question

  • Downloaded the temp version and try\ried the subscription method but told me I was not a subscriber. I have a bill paid in 7/1/2007 to 7/1/2008 that says Purchaced with my acct ID# listed. What steps do I take to continue the 5 months I have left without another charge. I even wanted to add another machine up to 2 but couldn't get the one reinstalled for the subscription already paid. Thanks!

    Friday, February 8, 2008 8:50 AM

Answers

  •  

    If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. You can't use the same key twice. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.

     

    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate the reinstall.

     

    -steve

     

     

    Friday, February 8, 2008 12:57 PM
    Moderator