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Installing From Trial to Subscription RRS feed

  • Question

  • I keep getting the product key is already in use. I've been trying for almost a week to get this program installed, both by the disc bought at Staples and from your download. When I tried to insert the key it won't change over the 15 day trial offer. Message 8059 keeps popping up.

     

    Sunday, February 24, 2008 4:53 AM

Answers

  • A retail key can only be used once. If you have never successfully activated a subscription you should either exchange your retail copy at Staples or contact OneCare support to confirm that you didn't already create a subscription and have encountered a problem where the status was not brought back down to your installed copy during that activation.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    -steve
    Monday, February 25, 2008 12:45 AM
    Moderator

All replies

  • A retail key can only be used once. If you have never successfully activated a subscription you should either exchange your retail copy at Staples or contact OneCare support to confirm that you didn't already create a subscription and have encountered a problem where the status was not brought back down to your installed copy during that activation.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    -steve
    Monday, February 25, 2008 12:45 AM
    Moderator
  • We shall see what support has to say. BTW, it took forever to find a good support link on your site and also a retail key can be used to activate more than one computer in the circle.

    Monday, February 25, 2008 7:34 AM
  •  

    I have just installed the 90 day Free Trial however the Live OneCare window is telling me that I only have 15 days

     

    Whats the GO with that?

     

    Is the 90 day trial just a CON to get people to download the software?

    Monday, February 25, 2008 11:53 AM
  • You get 90 days if this is the first time you install OneCare from http://onecare.live.com

    You get 15 days if it was installed previously or if you install from CD.

    -steve

    Monday, February 25, 2008 12:55 PM
    Moderator