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CRM 2011-CISCO Soft Phone Integration

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Our Client has Dynamics CRM 2011 with Outlook and CISCO hard and soft phones installed.

We wnat to use TAPI (click to call type features), i.e. in MSCRM or Outlook click on a phone number and have the number “automagically” dial and you talk on the phone.

Can somebody please suggest something in this direction?

Thanks
- Edited by myCRMGuy Friday, October 12, 2012 4:19 AM
Friday, October 12, 2012 4:19 AM

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Hi !

We have a TelphoneIntegration which does problably exactly what you search. We have a click-to-dial functionality and incoming phone calls will be recognized and if the application finds data to the number it will show you the crm data.

A detailed list of all functionalities can be found on www.mscrm-addons.com

br,

Christian
Christian Ternek, www.mscrm-addons.com
follow us twitter.com/mscrmaddons

Friday, October 12, 2012 7:00 AM
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Hi,

In this sceanrio you can use CCA (customer care accelerator). It has inbuilt tapi integration.

http://pinpoint.microsoft.com/en-us/applications/customer-care-accelerator-for-microsoft-dynamics-crm-2011-12884914795

Thanks & Regards, MS CRM Consultant, V.Surya. My Blog: http://inventcrm.wordpress.com/
- Proposed as answer by SuryaMSCRMEditor Friday, October 19, 2012 10:06 AM
Friday, October 12, 2012 11:49 AM

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