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    I'm getting an error message:  "Back up is turned off because your subscription has expired."

     

    I just checked and my subscription doesn't expire until 4/24/09.

     

    What do I do????  My computer is not protected until I can get this fixed.

     

    Thanks, Pep

    Monday, November 19, 2007 3:11 PM

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    I suggest contacting support. Support for 2.0 can be reached here - http://help.live.com/help.aspx?project=onecarev2

    To reach support for One Care 1.6 see this post - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1183038&SiteID=2 or by using the help link in the One Care console.

     

    Monday, November 19, 2007 4:29 PM
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    The first support link will work no matter what version of OneCare you are using as it leads to the production support flow.

     

    Before contacting support, though, I would recommend checking your PC date and time. If it is incorrect, OneCare may believe that your subscription has expired.

    -steve

     

    Monday, November 19, 2007 8:12 PM
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    I did what you said, but OneCare is not listed when I click on customer service.  This is crazy!  I'm not showing I even have OneCare, but my subscription shouldn't expire until 2009.  Isn't there a phone number I can call to straighten this out?

     

    Thanks, Pep

     

    Tuesday, November 20, 2007 2:31 PM
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    Open OneCare and click Help/About. Verify that this is the LiveID for your subscription that you are not seeing the subscription for at http://billing.microsoft.com

    Contact support - 

    http://help.live.com/help.aspx?project=onecarev2 - use the "Get More Help" link in the lower right of the page to contact support

    -steve

    Thursday, November 22, 2007 3:52 AM
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    Thanks for your help, Steve.  I tried to contact both billing and technical support, but I got the message "We could not find your OneCare subscription.  Please sign in with the LIVE ID you used to activate your account."  

     

    I signed in and kept getting booted back to the sign-on screen.

     

    I then requested help for a "different computer" than the one I was using which brought up my product ID#, but I got a message saying:  "The product ID# you entered did not match the product you selected for support."  The product ID did match the one in Help/About.

     

    I do have OneCare on my home computers, too, but this one is a business computer which is under the business name and has it's own LiveOneCare ID to sign in.

     

    Isn't there a way to contact a live voice to help me straighten this out?   The last thing I need is my work computer getting infected with a virus or something because it's not protected.  This has been going on for over a week now and I can't get it fixed.  I like OneCare, but I've had a lot of problems with it on this computer, especially with the free trial which was only free for 2-3 days before I just paid for the subscription to use it.

     

    Thanks, Pep

    Monday, November 26, 2007 3:22 PM
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    Email me at sboots@mvps.org, Pep. Include "OneCare" in the subject line and a link to this thread (the address for the thread from the IE address bar) in the message body.

    -steve

     

    Monday, November 26, 2007 8:15 PM
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