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DELL latop: validation problem RRS feed

  • Question

  •  I have the same problem! How is this possible? How can you deliver a product that does this? My laptop is vital for my work!

    Diagnostic Report (1.9.0006.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: {3BB9010B-1022-4F3A-B526-9EDA014FE8C4}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.080917-1612
    TTS Error: M:20090210082138807-
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Editie 2003 - 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-365-80041010_025D1FF3-230-80041010_025D1FF3-231-1_025D1FF3-518-80040154_025D1FF3-238-80040154_025D1FF3-239-2_025D1FF3-245-80070002_025D1FF3-259-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\dnsapi.dll[6.0.6000.16615]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3BB9010B-1022-4F3A-B526-9EDA014FE8C4}</UGUID><Version>1.9.0006.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-366186149-2962047865-1221432336</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>MM061                           </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A13</Version><SMBIOSVersion major="2" minor="4"/><Date>20070205000000.000000+000</Date></BIOS><HWID>E3303507018400FA</HWID><UserLCID>0413</UserLCID><SystemLCID>0413</SystemLCID><TimeZone>West-Europa (standaardtijd)(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M07    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110413-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Editie 2003</Name><Ver>11</Ver><Val>6506FA04B4995DA</Val><Hash>zU2m7OklqIG0LJu5j+aoHesC1z0=</Hash><Pid>73050-749-0105717-57367</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 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

    Licensing Data-->
    Software Licensing service is not running.

    HWID Data-->
    HWID Hash Current: OAAAAAEABQABAAEAAQABAAAAAwABAAEAJJSybe4cWFBy8jZ2jNDqTjJTupDy9IwUGkykz6xWKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    M07   
      FACP   DELL    M07   
      HPET   DELL    M07   
      BOOT   DELL    M07   
      MCFG   DELL    M07   
      SLIC   DELL    M07   
      SSDT   PmRef  CpuPm


     

    Tuesday, February 10, 2009 7:58 AM

Answers

  • Hi Maximus12,

     

    The core to your particular issue centers on the line in your Diagnostic Report that reads:

    File Scan Data-->

    File Mismatch: C:\Windows\system32\dnsapi.dll[6.0.6000.16615]

     

    This line means that the critical system file dnsapi.dll either

    a)     Has been tampered/modified/become corrupt to the point that its Signature Hash no longer matches the Signature Hash listed in Vista's System Catalog.

    Or

    b)     The dnsapi.dll file has recently been updated but the file's Signature Hash was not updated, in Vista's System Catalog to reflect the updated dnsapi.dll file's new Signature Hash.

     

      Vista compares a Critical System file's Signature Hash with the Signature Hash listed in its System Catalog to determine if that Critical System file has been tampered with.

       In the case of the Critical System file dnsapi.dll, on April 8th 2008, Windows Update released Update KB945553. One of the things that this update did was to update Critical System file dnsapi.dll. We believe that, in some rare cases, after the Update updated dnsapi.dll, it failed to update Vista's System Catalog with the file's new Signature Hash. When this happens Vista compares the two Signature Hashes and when they don't match, Vista's anti-piracy system thinks the critical system file has been tampered with and flags Vista as Non-Genuine.

     

      To resolve your issue, we need to get the file's Signature Hash to match what is listed in Vista System Catalog. I can provide a couple of suggestions to do this:

     

    A)    Uninstall Update KB945553

    1.     Reboot Vista into Safe Mode

    2.     Go to Control Panel

    3.     On the left hand side of the Controlee panel window, Click on "Classic View"

    4.     Double-click "Programs and Features"

    5.     On the left hand side, under "Tasks" click "View installed updates"

    6.     Sort the updates by "Installed On" date

    7.     Find the Updates installed on (or after) April 8th

    8.     Find the Updated titled "Security Update for Windows Vista (KB945553)"

    9.     Right-Click on the Update and select "Uninstall"

    10.   Reboot into normal mode

    11.   Vista should no longer be in Reduced Functionality mode

    12.   You can manually reinstall Update KB945553 by going to http://www.microsoft.com/downloads/details.aspx?FamilyID=8203d303-c855-4579-9bbf-b06ddf5c1b87&DisplayLang=en  click the "Download" button, then click "open" (if any other windows pop-up, click the 'Allow" or Continue" button.

    13.   When the update is complete, reboot the computer. When the computer reboots, you should see a screen that says something like "Configuring Update..." Do not turn off or reboot your computer until Vista has completed configuring the update.

     

    B)    Repair Windows using System Restore:

    1.     Reboot Vista into Safe Mode

    2.     Go to Control Panel

    3.     On the left hand side of the Controlee panel window, Click on "Classic View"

    4.     Double-click "Backup and Restore Center"

    5.     On the left hand side of the window, click "Repair Windows using system restore"

                                              i.    If the last thing that you installed was Update KB945553, then select the "Recommended Restore"

                                             ii.    If you have since installed other software, drivers or updates, then select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date you installed Update KB945553 (would be around April 8th or after).

    6.     Click the "Next" button.

    7.     Reboot back into Normal mode

    8.     Vista should no longer be in Reduced Functionality mode

    9.     You can manually reinstall Update KB945553 by going to http://www.microsoft.com/downloads/details.aspx?FamilyID=8203d303-c855-4579-9bbf-b06ddf5c1b87&DisplayLang=en  click the "Download" button, then click "open" (if any other windows pop-up, click the 'Allow" or Continue" button.

    10.   When the update is complete, reboot the computer. When the computer reboots, you should see a screen that says something like "Configuring Update..." Do not turn off or reboot your computer until Vista has completed configuring the update.

     

     If, after you reinstall the update, you re-experience the issue again, please go to the Windows Update Solution Center at http://support.microsoft.com/ph/6527#tab0 or create a (no cost) Windows Update support request at http://support.microsoft.com/oas/default.aspx?gprid=6527

     

    Thanks,

    Darin MS


    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    • Proposed as answer by Darin Smith MS Tuesday, February 10, 2009 6:48 PM
    • Marked as answer by Darin Smith MS Tuesday, February 24, 2009 5:37 PM
    Tuesday, February 10, 2009 6:48 PM

All replies

  • Hi Maximus12,

     

    The core to your particular issue centers on the line in your Diagnostic Report that reads:

    File Scan Data-->

    File Mismatch: C:\Windows\system32\dnsapi.dll[6.0.6000.16615]

     

    This line means that the critical system file dnsapi.dll either

    a)     Has been tampered/modified/become corrupt to the point that its Signature Hash no longer matches the Signature Hash listed in Vista's System Catalog.

    Or

    b)     The dnsapi.dll file has recently been updated but the file's Signature Hash was not updated, in Vista's System Catalog to reflect the updated dnsapi.dll file's new Signature Hash.

     

      Vista compares a Critical System file's Signature Hash with the Signature Hash listed in its System Catalog to determine if that Critical System file has been tampered with.

       In the case of the Critical System file dnsapi.dll, on April 8th 2008, Windows Update released Update KB945553. One of the things that this update did was to update Critical System file dnsapi.dll. We believe that, in some rare cases, after the Update updated dnsapi.dll, it failed to update Vista's System Catalog with the file's new Signature Hash. When this happens Vista compares the two Signature Hashes and when they don't match, Vista's anti-piracy system thinks the critical system file has been tampered with and flags Vista as Non-Genuine.

     

      To resolve your issue, we need to get the file's Signature Hash to match what is listed in Vista System Catalog. I can provide a couple of suggestions to do this:

     

    A)    Uninstall Update KB945553

    1.     Reboot Vista into Safe Mode

    2.     Go to Control Panel

    3.     On the left hand side of the Controlee panel window, Click on "Classic View"

    4.     Double-click "Programs and Features"

    5.     On the left hand side, under "Tasks" click "View installed updates"

    6.     Sort the updates by "Installed On" date

    7.     Find the Updates installed on (or after) April 8th

    8.     Find the Updated titled "Security Update for Windows Vista (KB945553)"

    9.     Right-Click on the Update and select "Uninstall"

    10.   Reboot into normal mode

    11.   Vista should no longer be in Reduced Functionality mode

    12.   You can manually reinstall Update KB945553 by going to http://www.microsoft.com/downloads/details.aspx?FamilyID=8203d303-c855-4579-9bbf-b06ddf5c1b87&DisplayLang=en  click the "Download" button, then click "open" (if any other windows pop-up, click the 'Allow" or Continue" button.

    13.   When the update is complete, reboot the computer. When the computer reboots, you should see a screen that says something like "Configuring Update..." Do not turn off or reboot your computer until Vista has completed configuring the update.

     

    B)    Repair Windows using System Restore:

    1.     Reboot Vista into Safe Mode

    2.     Go to Control Panel

    3.     On the left hand side of the Controlee panel window, Click on "Classic View"

    4.     Double-click "Backup and Restore Center"

    5.     On the left hand side of the window, click "Repair Windows using system restore"

                                              i.    If the last thing that you installed was Update KB945553, then select the "Recommended Restore"

                                             ii.    If you have since installed other software, drivers or updates, then select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date you installed Update KB945553 (would be around April 8th or after).

    6.     Click the "Next" button.

    7.     Reboot back into Normal mode

    8.     Vista should no longer be in Reduced Functionality mode

    9.     You can manually reinstall Update KB945553 by going to http://www.microsoft.com/downloads/details.aspx?FamilyID=8203d303-c855-4579-9bbf-b06ddf5c1b87&DisplayLang=en  click the "Download" button, then click "open" (if any other windows pop-up, click the 'Allow" or Continue" button.

    10.   When the update is complete, reboot the computer. When the computer reboots, you should see a screen that says something like "Configuring Update..." Do not turn off or reboot your computer until Vista has completed configuring the update.

     

     If, after you reinstall the update, you re-experience the issue again, please go to the Windows Update Solution Center at http://support.microsoft.com/ph/6527#tab0 or create a (no cost) Windows Update support request at http://support.microsoft.com/oas/default.aspx?gprid=6527

     

    Thanks,

    Darin MS


    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    • Proposed as answer by Darin Smith MS Tuesday, February 10, 2009 6:48 PM
    • Marked as answer by Darin Smith MS Tuesday, February 24, 2009 5:37 PM
    Tuesday, February 10, 2009 6:48 PM
  • Hello,

    In the installes update list there are no updates concerning Vista, only office: KB945553 is NOT in the list...
    please advise....
    Saturday, February 14, 2009 9:26 AM
  • Furthermore I connot choose classic view; it is simply not on the screen...
    Saturday, February 14, 2009 9:28 AM
  • In addition backup and restore program does NOT start... any ideas? This is getting quite frustrating...
    Saturday, February 14, 2009 9:42 AM
  •  Use cabarc.exe to take the file from the Vista disc and extract it from dnsapi.dl_ or RE-install Windows
    • Proposed as answer by motherboardlove Sunday, February 15, 2009 10:52 PM
    • Unproposed as answer by Darin Smith MS Monday, February 16, 2009 10:49 PM
    Sunday, February 15, 2009 10:52 PM
  • Hi Maximus12,

     Motherboardlove is incorrect. The file must be the same or a higher version. The file found on the Vista install disk would be an olderversion and such, would not resolve the issue (I have explained this to motherboardlove before).


    Maximus12: what happens when you try to install Update KB945553 http://www.microsoft.com/downloads/details.aspx?FamilyID=8203d303-c855-4579-9bbf-b06ddf5c1b87&DisplayLang=en

    Darin MS
    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    Monday, February 16, 2009 10:53 PM