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Win7 IS genuine, fix it! RRS feed

  • Question

  • I got the dreaded message on my notebook so I retyped the key; this did not fix the problem, but one of my other computers has been infected with the Microsoft virus.  Both machines have legal versions of Win7-64 bit, one a SN bought from you, the other might have been, too.  I gave up on the notebook and installed openSUSE 11.4 on it, but I need the other machine to maintain Windows.

     

    This is the info on the machine I want to keep.

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: 0xc004c4a2

    Windows Product Key: *****-*****-X4B44-RRKYH-WQK6K

    Windows Product Key Hash: jEyuCsw831XDaVa/Cfr6zvFvODM=

    Windows Product ID: 00359-911-5306446-85682

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 6.1.7601.2.00010300.1.0.003

    ID: {9F6C2DF5-DE06-4070-8879-0E978A19732A}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7601.win7sp1_gdr.110622-1506

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Professional Edition 2003 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\Ray\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{9F6C2DF5-DE06-4070-8879-0E978A19732A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-WQK6K</PKey><PID>00359-911-5306446-85682</PID><PIDType>5</PIDType><SID>S-1-5-21-3381479300-4109278472-544445946</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>GX754AA-ABA s3330f</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 5.09</Version><SMBIOSVersion major="2" minor="4"/><Date>20071114000000.000000+000</Date></BIOS><HWID>5C133A07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>A4868293F895DD2</Val><Hash>hOUmNNXMKrVF8H/e4eIfKl6/GZo=</Hash><Pid>70145-745-4304944-57623</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.1.7601.17514

     

    Name: Windows(R) 7, HomePremium edition

    Description: Windows Operating System - Windows(R) 7, RETAIL channel

    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00359-00170-911-530644-01-1033-7601.0000-2482011

    Installation ID: 015700125864999723834730848900572883293943508583625311

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: WQK6K

    License Status: Notification

    Notification Reason: 0xC004F200 (non-genuine).

    Remaining Windows rearm count: 4

    Trusted time: 9/5/2011 4:18:17 PM

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0xC004C4A2

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 9:5:2011 13:32

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    HWID Hash Current: MgAAAAIAAwABAAEAAQABAAAAAQABAAEA6GF2HU40UIkk1JIAaqiYbTTP3ojoDc+3yPQ=

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x0

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC HPQOEM SLIC-CPC

      FACP HPQOEM SLIC-CPC

      HPET HPQOEM SLIC-CPC

      MCFG HPQOEM SLIC-CPC

      SLIC HPQOEM SLIC-CPC

      SSDT HPQOEM SLIC-CPC

     

     

    Monday, September 5, 2011 8:29 PM

Answers

  • This is not Microsoft.  No one here can fix anything.  We are just users like you.  This is just a user to user self-help forum and some of us are volunteers to help our fellow users.  The forum is hosted on Microsoft's servers for the convenience of the public.

    You have a known problem.  There are dozens of threads in this forum about it.

    Contact the Microsoft Store where you opened your account.  Several users are reporting that the Microsoft Store online servcies had a problem this week causing this sort of non-genuine notice.  They report that the Microsoft Store is resolving the issue.  User Soxgone had success with this number: 866-530-6364 (for North America).  If you are in another region you need to contact your local Microsoft Store website.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    • Marked as answer by Darin Smith MS Wednesday, September 7, 2011 10:18 PM
    Monday, September 5, 2011 8:47 PM
    Answerer
  • I just wanted to update this thread.

    There appears to have been an issue with the Product key Activation/Validation servers that only effected a subset of Digitally Distributed Product keys.

    This issue has been corrected and user that were affected by this should no longer be seeing a Non-Genuine/Key Blocked error.

    If you do still see this error please try the following:

    1) Reboot and then re-try Activating and/or Validating.

    2) If you still see the issue, please contact Microsoft Assisted Support (at one of the below URLs)

    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

     

    Thank you,


    Darin MS
    • Marked as answer by Darin Smith MS Wednesday, September 7, 2011 10:18 PM
    Wednesday, September 7, 2011 10:18 PM

All replies

  • This is not Microsoft.  No one here can fix anything.  We are just users like you.  This is just a user to user self-help forum and some of us are volunteers to help our fellow users.  The forum is hosted on Microsoft's servers for the convenience of the public.

    You have a known problem.  There are dozens of threads in this forum about it.

    Contact the Microsoft Store where you opened your account.  Several users are reporting that the Microsoft Store online servcies had a problem this week causing this sort of non-genuine notice.  They report that the Microsoft Store is resolving the issue.  User Soxgone had success with this number: 866-530-6364 (for North America).  If you are in another region you need to contact your local Microsoft Store website.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    • Marked as answer by Darin Smith MS Wednesday, September 7, 2011 10:18 PM
    Monday, September 5, 2011 8:47 PM
    Answerer
  • I just wanted to update this thread.

    There appears to have been an issue with the Product key Activation/Validation servers that only effected a subset of Digitally Distributed Product keys.

    This issue has been corrected and user that were affected by this should no longer be seeing a Non-Genuine/Key Blocked error.

    If you do still see this error please try the following:

    1) Reboot and then re-try Activating and/or Validating.

    2) If you still see the issue, please contact Microsoft Assisted Support (at one of the below URLs)

    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

     

    Thank you,


    Darin MS
    • Marked as answer by Darin Smith MS Wednesday, September 7, 2011 10:18 PM
    Wednesday, September 7, 2011 10:18 PM