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    How do I renew my Live OneCare by phone? I have tried numerous times via the web interface and it keeps telling me that my information is wrong and it is not!!!!! I would think that I know my own address!!!!! It ia also anoying to have to reenter the same information over and over.

     

    I guess that I could just switch back to your competator which never did me this way

     

    David Malone

    Sunday, April 27, 2008 6:51 PM

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    How to reach support (FAQ) -
    http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    Sunday, April 27, 2008 7:07 PM
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    David, I'm moving your post out of the "off topic" folder where you posted to.

    The previous answer referred you to support, but if you are having a problem entering credit card information, make sure that there is no punctuation in any of the form fields such as commas and dashes and apostrophes.

    If you are being told that your LiveID is incorrect, open OneCare, click on Help/About to see the LiveID called the Subscription ID. Use that to log in at http://billing.microsoft.com to renew.

    -steve

     

    Monday, April 28, 2008 4:20 PM
    Moderator