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Diagnostic results

Question
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Diagnostic Report (1.9.0006.1):
-----------------------------------------
WGA Data-->
Validation Status: Invalid License
Validation Code: 50
Online Validation Code: 0x80070426
Cached Validation Code: N/A, hr = 0x80070426
Windows Product Key: *****-*****-2GTKX-X9KWW-YV2XF
Windows Product Key Hash: ku18ReNMKU/sWcAGP2eY9OaK4Y8=
Windows Product ID: 89578-OEM-7318196-67225
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.0.6000.2.00010300.0.0.003
ID: {20697A7D-058F-4B23-97C4-A5F2F893BFDD}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6000.vista_gdr.080917-1612
TTS Error: K:20090216185400073-M:20090530013015558-
Validation Diagnostic:
Resolution Status: N/A
WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398
WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGATray.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 102
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\Slsvc.exe[6.0.6000.16509]
File Mismatch: C:\Windows\system32\kernel32.dll[6.0.6000.16386]
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{20697A7D-058F-4B23-97C4-A5F2F893BFDD}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YV2XF</PKey><PID>89578-OEM-7318196-67225</PID><PIDType>3</PIDType><SID>S-1-5-21-1778245193-2538959179-2493201962</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv9000 (RG343UA#ABA) </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.11 </Version><SMBIOSVersion major="2" minor="4"/><Date>20061208000000.000000+000</Date></BIOS><HWID>D7333507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 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
Licensing Data-->
Software Licensing service is not running.
HWID Data-->
HWID Hash Current: QAAAAAIABwABAAEAAgABAAAAAwABAAEAJJSqyCyewRAWu6A0hvPWQ2jOSOTiFaT4WlCPefL0qqVKXKiWrFYqhQ==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HP 30BD
FACP INTEL CALISTGA
HPET HP 30BD
BOOT HP 30BD
MCFG HP 30BD
TCPA HP 30BB
APIC HP 30BD
SSDT HP 30BD
SSDT HP 30BD
SSDT HP 30BD
SSDT HP 30BD
FOR ME TO GET THESE RESULTS, I HAD TO VISIT THE SERVER ON A MAC, MAIL THE FILE TO MYSELF AND DOWNLOAD IT THAT WAY.
THANK YOU
WHAT NEXT?Monday, June 1, 2009 3:01 AM
Answers
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Hello Rosati,
Thank you for visiting our forum Rosati :-). The core of your issue centers on the line in your Diagnostic Report that reads:
File Scan Data-->
File Mismatch: C:\Windows\system32\Slsvc.exe[6.0.6000.16509]
File Mismatch: C:\Windows\system32\kernel32.dll[6.0.6000.16386]
This means the file has been Tampered, Modified or has become Corrupt. Vista sees this as an attack to bypass its Licensing security.
To resolve the issue, you need to either repair or replace the file with a known-good one (of the proper file version)
First try repairing Windows using System Restore:
1) Reboot Vista into Safe Mode
2) Go to Control Panel
3) On the left hand side of the Control Panel window, Click on "Classic View"
4) Double-click "Backup and Restore Center"
5) On the left hand side of the window, click "Repair Windows using system restore"
6) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
7) Click the "Next" button.
8) Reboot back into Normal mode
9) Vista should no longer be in Reduced Functionality mode
If that doesn't work, we'll try doing a System Scan. The scan will look for bad Vista files and will attempt to repair them, if possible.
1) Login to Vista in Normal Mode (not safe mode)
2) Launch an Internet Browser
3) Type: %windir%\system32\ in the browser's address field
4) Scroll down till you find the file cmd.exe
5) Right-click the file and select 'Run as Administrator'
6) In the CMD window, type: sfc /scannow
7) Reboot twice and see if that resolves the issue.
If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or reinstall Vista.
Thank you,
Stephen
Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm- Marked as answer by Stephen Holm Tuesday, June 9, 2009 5:19 PM
Monday, June 1, 2009 6:51 PM