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my office 2007 professional was validated,and genuine. Now for some reason it's not. What happened? RRS feed

  • Question

  • I have emailed Microsoft at all of their links for help. My computer is genuine and I know that my Microsoft Office Professional 2007 is genuine because I bought it and also when I check to see if I my office has been activated, it comes back saying that it IS activated. What is happening?
    • Moved by Carey FrischMVP Thursday, February 4, 2010 4:22 AM Moved to relevant forum (From:Windows XP Genuine Advantage Validation Issues (Windows XP))
    Wednesday, February 3, 2010 11:18 PM

Answers

  • Hello sulvia,

      In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link
    http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.

    Thank you,
    Darin MS

    • Marked as answer by Darin Smith MS Tuesday, February 9, 2010 9:43 PM
    Wednesday, February 3, 2010 11:20 PM

All replies

  • Hello sulvia,

      In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link
    http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.

    Thank you,
    Darin MS

    • Marked as answer by Darin Smith MS Tuesday, February 9, 2010 9:43 PM
    Wednesday, February 3, 2010 11:20 PM
  • No reply from original poster.

    Closing thread as Answered.

    Darin MS
    Tuesday, February 9, 2010 9:43 PM