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Windows Vista Business Validation Issue RRS feed

  • Question

  • I have a DV2221US notebook, it crashed and i restored the OS installation to the factory settings using the recovery option.
    now it asks me for windows activation but does not accept my product key. The diagnostic tool however, displays my OS as genuine windows installation. [error 0xC004E003]

    The issue is that my motherboard had broken down and because it was in warranty it was replaced by HP. MS ppl say that the windows is not getting activated as there was a change in the h/w. However, I had reactivated the windows after installing the SP for windows vista and i did not face any issues when activating the windows then. This was also after my motherboard was replaced.

    Now i am going to & fro between HP tech support & MS tech support trying to get this issue fixed.

    I would really appreciate some help from MS tech support as ulitmately it is an OS issue. Why should I purchase a new product key when I already paid for this one with my notebook ?

    here is the report from the diagnostic tool :

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-8C6BG-C9BT2-3XDRY
    Windows Product Key Hash: oWta8ppfnmM4oKWopS821q1BPNs=
    Windows Product ID: 89576-OEM-7332141-00039
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010100.0.0.006
    ID: {E9A9E858-310A-4D2C-A9E3-C30933855421}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E9A9E858-310A-4D2C-A9E3-C30933855421}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6000.2.00010100.0.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-3XDRY</PKey><PID>89576-OEM-7332141-00039</PID><PIDType>2</PIDType><SID>S-1-5-21-1147852599-3685811424-3439123050</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Presario V3000 (RD461PA#AB0)</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.39</Version><SMBIOSVersion major="2" minor="4"/><Date>20071122000000.000000+000</Date></BIOS><HWID>C3323507018400FE</HWID><UserLCID>4009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6000.16509
    Name: Windows(TM) Vista, Business edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: fd3bcb98-5c55-4b2d-ae32-a4515e3c17a3
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89576-00146-321-400039-02-16393-6000.0000-0492009
    Installation ID: 229942 081292 539743 993083 412585 906333 970265 247656 741750
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57201
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57203
    Use License URL: http://go.microsoft.com/fwlink/?LinkId=57205
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57204
    Partial Product Key: 3XDRY
    License Status: Initial grace period
    Time remaining: 21412 minute(s) (14 day(s))

    HWID Data-->
    HWID Hash Current: OgAAAAEABgABAAEAAQABAAAAAwABAAEAJJSISiyelKJ8CFiw6nRKPUgkonDAyPL0PgVO58C6rFb6/A==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no Windows marker
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HPQOEM        SLIC-MPC
      FACP            HPQOEM        SLIC-MPC
      HPET            HPQOEM        SLIC-MPC
      BOOT            HPQOEM        SLIC-MPC
      MCFG            HPQOEM        SLIC-MPC
      SLIC            HPQOEM        SLIC-MPC
      SSDT            HPQOEM        SLIC-MPC
    Wednesday, February 18, 2009 7:06 PM

Answers

  • Hello _param_

     

    Computers, which are built by large manufactures that come with Vista Pre-Installed, come with two (2) Product Keys:

    A)     OEM SLP: This key comes pre-installed in Vista, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Vista was installed using the OEM SLP key (at the factory) Vista looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

     

    B)      COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations. The key must be Activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer)

     

       Your Vista is using an OEM SLP key, but (for whatever reason) cannot see the special instructions in the computer’s motherboard and is unable to Self-Activate.

      To fix the issue, you will need to change out the OEM SLP key with the COA SLP key.  The normal way to do this is to click the ‘Start’ button, right-click ‘Computer’, select ‘Properties’ and then click ‘Change Product Key’ (located in the lower right-hand side of the window). Enter the COA SLP key and follow the instructions of Change Product Key Wizard.

     

    Alternate steps to change the product key

     

    1)     Click the Start button

    2)     Type: slui.exe 3 and hit the Enter key

    3)     Type in the Product key from the sticker on your computer

    4)     Click the Next button.

    5)     You will be asked if want to Activate, click ok

    6)     It will attempt to Activate by the internet and will return an Invalid Key error (this is ok, continue to step 7)

    7)     Click the Start button

    8)     Type: slui.exe 4 and hit the Enter key

    9)     Select your location in the drop down menu and click the Next button

    10) The next screen provides the number to call to Activate by Phone

    NOTE: when you call that number, you will first hear an Automated Voice. If the Automated Voice gives you an option to talk to a Live Activation Rep, select that option. If not, do not enter any numbers. This should force the Automated Voice to transfer you to a Live Activation Rep. Trying to Activate thru the Automated Voice will not work, in your case, only thru the Live Activation Rep will your Activation be successful.  



    Darin MS


    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    • Marked as answer by Darin Smith MS Wednesday, February 18, 2009 11:11 PM
    Wednesday, February 18, 2009 11:07 PM