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I can't start my software licensing! RRS feed

  • Question

  • I am very bad with computers so please help me as much as you can!!! I recently had a bad trojan/virus, which I believe to be gone now. Since then, my control panel, windows update, and other things won't start. I went to my services and saw that the software licensing was off, I clicked on start and I got a error like this,

    Windows could not start the software licensing service on local computer.

    error 0x80070005: Access is denied.

    Please help me!!!!! I'll appreciate any help I can get. Thank You in advance.

    Semper Fi
    Tuesday, May 26, 2009 3:15 AM

Answers

  • Cpl Fox,

    HooAh! The Dell Recovery Media restores your computer back to factory new condition. This should have eliminated any potential viruses which were present. Next please ensure you visit Windows Update and update Vista with security patches and Service Packs. Security patches and Service Packs is like establishing a field of fire. Virus's trying to penetrate your compound can be zapped by your team :-). As far as selecting the Fire Team (Anti-Virus/Anti-Malware) we can't make suggestions :(. Maybe contact a communications Marine and ask them. Sometimes, depending on the licensing agreement, you could use the same "Fire Team" that is used for base computers. Also use your favorite engine for a good "Fire Team" AV and see what some of the reviews say. Also there are some other anti-malware programs that can help with spyware issues. Also remember you may visit OneCare Safety Scanner for Vista (http://onecare.live.com/site/en-us/center/whatsnew.htm should you need further assistance.  Last you may want to take a memory stick and your Dell recovery software should you need to backup and restore again. The Dell recovery media wipes out everything on the drive so if you have files that need backed up use the memory stick
    J.

    Also I have included a site that has Vista Help and How To information should you need assistance in the future. Another great site is Security At Home located here http://www.microsoft.com/protect/default.mspx Think of it as a Defensive Firing Position :-).  Last is security central http://www.microsoft.com/security/default.mspx
    Hopefully you will have time to review this information and maybe bookmark them for use while you are away. 

    Cpl Fox take care on your journey and come home soon. I know what it is like :-).


    Aim High :-)

    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Wednesday, May 27, 2009 7:53 PM
    Wednesday, May 27, 2009 7:53 PM

All replies

  • Hello US-Marine :-)

    Thank you for visiting us today. First I need for you to please run the MGA Diagnostic Tool. This will allow us to see what you are currently experiencing. I suspect you are receiving error
    “0x80070426”. Please download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the “Windows” tab, and click the "Copy" button then “Paste” the report into a reply message in this thread.

     

    If you do not have access to the Start Button:

    1)    Login to Vista and click the option that brings up Internet Explorer.

    2)    Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.

    3)    A window will come up asking if you want to “Run” or “Save”, Select “Run”

    4)    When the program runs, click the “Continue” button, then click the “Copy” button.

    5)    Return to this thread http://social.microsoft.com/Forums/en-US/genuinevista/thread/17664dd3-d69b-4aa5-9503-f0fc20093977

    6)    In a reply post, paste the Diagnostic Report.

     

    Thank you and Semper Fi Marine

     

     

    Stephen

     


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Tuesday, May 26, 2009 11:37 PM
  • US-Marine,


    You mentioned having a bad trojan/virus attack your perimeter "computer". Do you have a fire team "Antivirus and/or Anti-Malware Program/s" which you can summons? If you do please have your fire team scan the perimeter and see if there are still any intruders. Let us know what you get. After through integration wipe them away :-). You still may have intruders within the perimeter. Some virus's are really hard to get rid of and basically may need to reformate your computer. Next I would you to visit OneCare Safety Scanner for Vista (http://onecare.live.com/site/en-us/center/whatsnew.htm . You can scan your system for free on our site. Let us know what happens. 


    Semper Fi


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Tuesday, May 26, 2009 11:49 PM
  • Hey, thanks for speaking a language I understand ;)

    Yeah, I already tried all of that, but it's alright, I did a Dell factory image restore and I think everything is going fine. Or is it? (dark piano sound playing)
    Does the Dell Factory Image Restore remove any virus that had infected my computer? If not, I would really like to know how to remove it.
    What Fire Team do you recommend? (anti-virus software)
    I really appreciate your contribution to my case, I'm shipping back to Iraq in a week so I don't want anything in my mind.

    Thank You,

    Semper Fidelis.

    Cpl. Fox
    0311 infantry
    Camp P/SD 13thMEU
    Wednesday, May 27, 2009 3:55 AM
  • Cpl Fox,

    HooAh! The Dell Recovery Media restores your computer back to factory new condition. This should have eliminated any potential viruses which were present. Next please ensure you visit Windows Update and update Vista with security patches and Service Packs. Security patches and Service Packs is like establishing a field of fire. Virus's trying to penetrate your compound can be zapped by your team :-). As far as selecting the Fire Team (Anti-Virus/Anti-Malware) we can't make suggestions :(. Maybe contact a communications Marine and ask them. Sometimes, depending on the licensing agreement, you could use the same "Fire Team" that is used for base computers. Also use your favorite engine for a good "Fire Team" AV and see what some of the reviews say. Also there are some other anti-malware programs that can help with spyware issues. Also remember you may visit OneCare Safety Scanner for Vista (http://onecare.live.com/site/en-us/center/whatsnew.htm should you need further assistance.  Last you may want to take a memory stick and your Dell recovery software should you need to backup and restore again. The Dell recovery media wipes out everything on the drive so if you have files that need backed up use the memory stick
    J.

    Also I have included a site that has Vista Help and How To information should you need assistance in the future. Another great site is Security At Home located here http://www.microsoft.com/protect/default.mspx Think of it as a Defensive Firing Position :-).  Last is security central http://www.microsoft.com/security/default.mspx
    Hopefully you will have time to review this information and maybe bookmark them for use while you are away. 

    Cpl Fox take care on your journey and come home soon. I know what it is like :-).


    Aim High :-)

    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Wednesday, May 27, 2009 7:53 PM
    Wednesday, May 27, 2009 7:53 PM
  • Thanks bro, yeah I always back up my stuff, thank you for your help, it means a lot to someone who's a grunt and doesn't know anything about computers ;)

    Oorah, Semper Fi.

    P.S.

    Did you serve? What branch? What was your MOS? (I'm starting to sound like a curious school girl XD)
    And just a shot in the dark, let me guess, you were in the Army?
    Wednesday, May 27, 2009 7:59 PM
  • Look @ my pic on my profile... :-).. And I was over there also.  We are glad you are back up running again :-). Should you run into any other problems that doesn't fit into the Windows Genuine questions Forum please visit Windows Vista - Top Answers located here http://answers.microsoft.com/en-us/windows/default.aspx . These forums deal with other issues that don't pertain to WGA issues. A side note may be a good idea to pick up a Windows Vista book and if you use Microsoft Office pick up one of them also. Microsoft Press has great books that address some questions. When new Windows and Office come out I usually search for a good book and have them on hand as a reference. It can really enhance your pre-existing skills or help out when in a bind. It will help out when ya become a Staff NCO....


    Take care Marine and if we can help with WGA issues please come visit us.


    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Wednesday, May 27, 2009 11:58 PM