none
Windows Vista Not Genuine Build 6002

    Question

  • Hey Guys, Last night I received a message stating that my copy of Vista is no longer genuine- however it came on my computer years ago. I just recently downloaded a bunch of updates- as we were behind.  Any help would be very much appreciated!!

    Monday, June 11, 2012 2:28 PM

Answers

All replies

  • ***MGA Diagnostic Report Required***

    To properly analyze and solve problems with Activation and Validation, we need to see a full copy of the diagnostic report produced by the MGADiag tool (download and save to desktop -http://go.microsoft.com/fwlink/?linkid=52012 )

    Once downloaded, run the tool.
    Click on the Continue button, after a short time, the Continue button will change to a Copy button.
    Click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your post.

    Carey Frisch

    Monday, June 11, 2012 2:55 PM
    Moderator
  • "tigers06" wrote in message news:1769ca76-1efd-442c-bb79-60b8e4dfd384...

    Hey Guys, Last night I received a message stating that my copy of Vista is no longer genuine- however it came on my computer years ago. I just recently downloaded a bunch of updates- as we were behind.  Any help would be very much appreciated!!

     
     
    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
    (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
      - **in your own thread**, please
     
    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, June 11, 2012 2:56 PM
    Moderator
  • Sorry I didn't think this posted- as I thought I closed out the window too quickly. I'll delete the new thread I just started:)  Below is the diagnostic report.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {AA3E18CF-55B0-480E-984C-3DD91B256232}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.120402-0336
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\KHMR\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{AA3E18CF-55B0-480E-984C-3DD91B256232}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-693913108-1737199873-1107169661</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>MM061                           </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A17</Version><SMBIOSVersion major="2" minor="4"/><Date>20070613000000.000000+000</Date></BIOS><HWID>D6323507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M07    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>AC62F380A4C75AE</Val><Hash>evTc4/xAl+mKsFjBfMsCK1cS938=</Hash><Pid>81602-OEM-6872766-31936</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: OgAAAAEABQABAAIAAQABAAAAAwABAAEAJJQSCtrxWFBy8jZ2jNDqTo5PNJ8c2vL0jBR+udj9rFb0SA==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC DELL   M07    
      FACP DELL   M07    
      HPET DELL   M07    
      BOOT DELL   M07    
      MCFG DELL   M07    
      SLIC DELL   M07    
      SSDT PmRef CpuPm

    Monday, June 11, 2012 3:59 PM
  • You can reactivate your Windows Vista installation by performing the following:

    1. Click on the Start button and in the Start Search box type in:  slui.exe 3

    2. Press the Enter key on your keyboard.

    3. Enter the Windows Vista Home Premium 25-character product key that is affixed to your Dell PC.

    4. Follow the instructions for phone activation (no charge).


    Carey Frisch

    Monday, June 11, 2012 4:04 PM
    Moderator
  • Just tried that- from the number on the sticker on the bottom of my laptop. Received following:

    Product Key Error: the product key will not work with this edition of Windows Vista. 

    suggestions? Thanks for your help, Carey!

    Monday, June 11, 2012 4:12 PM
  • For what version and edition it the computer licensed, according to the COA sticker??

     please try the following.....

    Recreate the Licensing Store with the correct data.

    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice. 

    You may be asked to enter your COA Key and/or Activate. – if asked for the Key, use the one on your COA sticker on the machine’s case (you may need to activate by telephone).  

    Once complete, run another MGADiag report and post back with the results.     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, June 11, 2012 4:15 PM
    Moderator
  • Noel- Windows Vista Home Premium OEM Act is what it states at the top of the COA sticker
    Monday, June 11, 2012 4:17 PM
  • Does the label state the product key is for Windows Vista Home Edition?  Try again and make sure you are accurately entering in the characters.  Sometimes a "B" looks like an "8" and a "O" is really a "Q".

    Carey Frisch

    Monday, June 11, 2012 4:18 PM
    Moderator
  • "tigers06" wrote in message news:ea3f968b-b4fd-46af-ae45-c9f29f6a6b73...
    Noel- Windows Vista Home Premium OEM Act is what it states at the top of the COA sticker
     
    Try the Licensing store rebuild - it may help

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, June 11, 2012 4:22 PM
    Moderator
  • yes- home premium
    Monday, June 11, 2012 4:30 PM
  • trying that right now...(the licensing store rebuild)

    • Edited by tigers06 Monday, June 11, 2012 4:32 PM
    Monday, June 11, 2012 4:30 PM
  • still not accepting the code- mine has both an 8 and B in them so its obvious which is which...but thanks for that thought. any other suggestions?

    Monday, June 11, 2012 4:32 PM
  • new diagnostic...

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {AA3E18CF-55B0-480E-984C-3DD91B256232}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.120402-0336
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\KHMR\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{AA3E18CF-55B0-480E-984C-3DD91B256232}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-693913108-1737199873-1107169661</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>MM061                           </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A17</Version><SMBIOSVersion major="2" minor="4"/><Date>20070613000000.000000+000</Date></BIOS><HWID>D6323507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M07    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>AC62F380A4C75AE</Val><Hash>evTc4/xAl+mKsFjBfMsCK1cS938=</Hash><Pid>81602-OEM-6872766-31936</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: OgAAAAEABQABAAIAAQABAAAAAwABAAEAJJQSCtrxWFBy8jZ2jNDqTo5PNJ8c2vL0jBR+udj9rFb0SA==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC DELL   M07    
      FACP DELL   M07    
      HPET DELL   M07    
      BOOT DELL   M07    
      MCFG DELL   M07    
      SLIC DELL   M07    
      SSDT PmRef CpuPm

    Monday, June 11, 2012 4:35 PM
  • Have you tried a System Restore back to about three days prior to the problem surfacing??


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, June 11, 2012 4:42 PM
    Moderator
  • There isn't one available for prior to...only yesterday
    Monday, June 11, 2012 4:55 PM
  • "tigers06" wrote in message news:6c31a6d7-2d02-4173-81fe-56c85e4192b5...
    There isn't one available for prior to...only yesterday
     
    OK - we'll have to see if we can find the source of the problem then.
     
    Please attempt validation at www.microsoft.com/genuine/validate - tell us exactly what happens.
    If it fails, go to www.microsoft.com/genuine/diag - see if it recommends anything.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, June 11, 2012 5:10 PM
    Moderator
  • Just received a new notification stating that an unauthorized change was made to windows and it must be reinstalled to activate... any other thoughts?

    Monday, June 11, 2012 5:13 PM
  • 1st option...had me click to validate and then the following screen came up:

    Activate Windows.

    Windows must be activated before validation can determine if this copy of Windows is genuine.

    Windows is now in reduced functionality mode.

    https://www.microsoft.com/en-US/howtotell/cfr/report.aspx
    AddHiddenInputToForm(cfrPostForm, 'Counterfeit_sourceID', 'Windows'); AddHiddenInputToForm(cfrPostForm, 'Error_Code', '0xC004C4A8'); AddHiddenInputToForm(cfrPostForm, 'UXID', 'Vista10-Unactivated-RFM'); AddHiddenInputToForm(cfrPostForm, 'ActiveProductKeyPid2', '89578-OEM-7332157-00204'); AddHiddenInputToForm(cfrPostForm, 'ComputerSystem', 'Dell Inc.'); AddHiddenInputToForm(cfrPostForm, 'ComputerModel', 'MM061 '); AddHiddenInputToForm(cfrPostForm, 'UGUID', '{AA3E18CF-55B0-480E-984C-3DD91B256232}'); AddHiddenInputToForm(cfrPostForm, 'SLPBios', ''); AddHiddenInputToForm(cfrPostForm, 'OSVersion', '6.0.6002.2.00010300.2.0.003'); AddHiddenInputToForm(cfrPostForm, 'ProductName', 'Windows Vista Home Premium'); AddHiddenInputToForm(cfrPostForm, 'ActiveProductKeyChannel', '');
    Buy genuine WindowsTroubleshoot
    <input id="Lcid" name="Lcid" type="hidden" value="1033" /><input id="cCode" name="cCode" type="hidden" value="USA" /><input id="displayLang" name="displayLang" type="hidden" value="en" /><input id="lastLcid" name="lastLcid" type="hidden" value="1033" /><input id="selectedLang" name="selectedLang" type="hidden" value="English" /><input id="lastCcode" name="lastCcode" type="hidden" /><input id="LanguageDefaultValue" type="hidden" value="0000" /><input id="ctl00_ContentPlaceHolder_ctl_uxContent_ctl_xslTransformer_ctl02_ctl_xslTransformer_ctl01_ctl00_ctl00_ctl01_editionText" name="ctl00$ContentPlaceHolder$ctl_uxContent$ctl_xslTransformer$ctl02$ctl_xslTransformer$ctl01$ctl00$ctl00$ctl01$editionText" type="hidden" value="Professional" /><input id="editionTextId" name="editionTextId" type="hidden" value="ctl00_ContentPlaceHolder_ctl_uxContent_ctl_xslTransformer_ctl02_ctl_xslTransformer_ctl01_ctl00_ctl00_ctl01_editionText" /><input id="buyNowClientId" name="buyNowClientId" type="hidden" value="ctl00_ContentPlaceHolder_ctl_uxContent_ctl_xslTransformer_ctl02_ctl_xslTransformer_ctl01_ctl00_ctl00_ctl01_ctl_xslTransformer_buy_now" /><input id="languageDropDownClientId" name="LanguageDropDownClientId" type="hidden" value="ctl00_ContentPlaceHolder_ctl_uxContent_ctl_xslTransformer_ctl02_ctl_xslTransformer_ctl01_ctl00_ctl00_ctl01_ctl_xslTransformer_cmbLanguageDropDown" /><input id="genuineMachineDetail" name="genuineMachineDetail" type="hidden" value="<MachineData><UGUID>{AA3E18CF-55B0-480E-984C-3DD91B256232}</UGUID><Version>1.9.0042.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-693913108-1737199873-1107169661</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>MM061 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A17</Version><SMBIOSVersion major="2" minor="4"/><Date>20070613000000.000000+000</Date></BIOS><HWID>D6323507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>M07 </OEMTableID></OEM><GANotification/></MachineData>" /><input id="originalEdition" name="originalEdition" type="hidden" value="Professional" />

    The version of Windows you are running is no longer available for purchase.

    Check to see if your PC can run Windows 7.

    Choose your edition of Windows 7. (Which version is right for me?)

    <input id="dlLang" name="dlLang" type="hidden" /><input id="ctl00_ContentPlaceHolder_ctl_uxContent_ctl_xslTransformer_ctl02_ctl_xslTransformer_ctl01_ctl00_ctl00_ctl01_ctl_xslTransformer_skuChooser_checkedEdition" name="ctl00$ContentPlaceHolder$ctl_uxContent$ctl_xslTransformer$ctl02$ctl_xslTransformer$ctl01$ctl00$ctl00$ctl01$ctl_xslTransformer$skuChooser$checkedEdition" type="hidden" /><input id="checkedEditionId" name="checkedEditionId" type="hidden" value="ctl00_ContentPlaceHolder_ctl_uxContent_ctl_xslTransformer_ctl02_ctl_xslTransformer_ctl01_ctl00_ctl00_ctl01_ctl_xslTransformer_skuChooser_checkedEdition" /><input id="confirmationPrompt" name="confirmationPrompt" type="hidden" value="You are purchasing the {0} version of Windows 7 in {1}. Click OK to continue with your order, or click Cancel to change your selection." />
    • <label><input class="editionRadio" id="ctl00_ContentPlaceHolder_ctl_uxContent_ctl_xslTransformer_ctl02_ctl_xslTransformer_ctl01_ctl00_ctl00_ctl01_ctl_xslTransformer_skuChooser_Ultimate" name="ctl00$ContentPlaceHolder$ctl_uxContent$ctl_xslTransformer$ctl02$ctl_xslTransformer$ctl01$ctl00$ctl00$ctl01$ctl_xslTransformer$skuChooser$" type="radio" value="Ultimate" />Ultimate</label>
    • <label style="font-weight:bold;"><input checked="checked" class="editionRadio" id="ctl00_ContentPlaceHolder_ctl_uxContent_ctl_xslTransformer_ctl02_ctl_xslTransformer_ctl01_ctl00_ctl00_ctl01_ctl_xslTransformer_skuChooser_Professional" name="ctl00$ContentPlaceHolder$ctl_uxContent$ctl_xslTransformer$ctl02$ctl_xslTransformer$ctl01$ctl00$ctl00$ctl01$ctl_xslTransformer$skuChooser$" type="radio" value="Professional" />Professional</label>
    • <label><input class="editionRadio" id="ctl00_ContentPlaceHolder_ctl_uxContent_ctl_xslTransformer_ctl02_ctl_xslTransformer_ctl01_ctl00_ctl00_ctl01_ctl_xslTransformer_skuChooser_HomePremium" name="ctl00$ContentPlaceHolder$ctl_uxContent$ctl_xslTransformer$ctl02$ctl_xslTransformer$ctl01$ctl00$ctl00$ctl01$ctl_xslTransformer$skuChooser$" type="radio" value="HomePremium" />Home Premium</label>
    Country/region: United States (change)
    <select class="dropDown" id="ctl00_ContentPlaceHolder_ctl_uxContent_ctl_xslTransformer_ctl02_ctl_xslTransformer_ctl01_ctl00_ctl00_ctl01_ctl_xslTransformer_cmbCountryDropDown" name="ctl00$ContentPlaceHolder$ctl_uxContent$ctl_xslTransformer$ctl02$ctl_xslTransformer$ctl01$ctl00$ctl00$ctl01$ctl_xslTransformer$cmbCountryDropDown" style="margin-margin-bottom:12px;" type="cmbCountryDropDown"><option value="AFG">Afghanistan</option> <option value="ALB">Albania</option> <option value="DZA">Algeria</option> <option value="AND">Andorra</option> <option value="AGO">Angola</option> <option value="AIA">Anguilla</option> <option value="ATG">Antigua and Barbuda</option> <option value="ARG">Argentina</option> <option value="ARM">Armenia</option> <option value="ABW">Aruba</option> <option value="AUS">Australia</option> <option value="AUT">Austria</option> <option value="AZE">Azerbaijan</option> <option value="BHS">Bahamas</option> <option value="BHR">Bahrain</option> <option value="BGD">Bangladesh</option> <option value="BRB">Barbados</option> <option value="BLR">Belarus</option> <option value="BEL">Belgium</option> <option value="BLZ">Belize</option> <option value="BMU">Bermuda</option> <option value="BTN">Bhutan</option> <option value="BOL">Bolivia</option> <option value="BIH">Bosnia and Herzegovina</option> <option value="BWA">Botswana</option> <option value="BRA">Brazil</option> <option value="VGB">British Virgin Islands</option> <option value="BRN">Brunei</option> <option value="BGR">Bulgaria</option> <option value="KHM">Cambodia</option> <option value="CMR">Cameroon</option> <option value="CAN">Canada</option> <option value="CYM">Cayman Islands</option> <option value="CHL">Chile</option> <option value="CHN">China</option> <option value="COL">Colombia</option> <option value="COD">Democratic Republic of Congo</option> <option value="CRI">Costa Rica</option> <option value="CIV">Cote d’Ivoire</option> <option value="HRV">Croatia</option> <option value="CYP">Cyprus</option> <option value="CZE">Czech Republic</option> <option value="DNK">Denmark</option> <option value="DMA">Dominica</option> <option value="DOM">Dominican Republic</option> <option value="ECU">Ecuador</option> <option value="EGY">Egypt</option> <option value="SLV">El Salvador</option> <option value="EST">Estonia</option> <option value="ETH">Ethiopia</option> <option value="FRO">Faroe Islands</option> <option value="FIN">Finland</option> <option value="FRA">France</option> <option value="GUF">French Guiana</option> <option value="PYF">French Polynesia</option> <option value="GAB">Gabon</option> <option value="GMB">Gambia</option> <option value="GEO">Georgia</option> <option value="DEU">Germany</option> <option value="GHA">Ghana</option> <option value="GIB">Gibraltar</option> <option value="GRC">Greece</option> <option value="GRL">Greenland</option> <option value="GRD">Grenada</option> <option value="GLP">Guadeloupe</option> <option value="GTM">Guatemala</option> <option value="GUY">Guyana</option> <option value="HTI">Haiti</option> <option value="HND">Honduras</option> <option value="HKG">Hong Kong</option> <option value="HUN">Hungary</option> <option value="ISL">Iceland</option> <option value="IND">India</option> <option value="IDN">Indonesia</option> <option value="IRL">Ireland</option> <option value="IOM">Isle of Man</option> <option value="ISR">Israel</option> <option value="ITA">Italy</option> <option value="JAM">Jamaica</option> <option value="JPN">Japan</option> <option value="JOR">Jordan</option> <option value="KAZ">Kazakhstan</option> <option value="KEN">Kenya</option> <option value="KOR">Korea</option> <option value="KWT">Kuwait</option> <option value="KGZ">Kyrgyzstan</option> <option value="LAO">Laos</option> <option value="LVA">Latvia</option> <option value="LBN">Lebanon</option> <option value="LSO">Lesotho</option> <option value="LBR">Liberia</option> <option value="LBY">Libya</option> <option value="LIE">Liechtenstein</option> <option value="LTU">Lithuania</option> <option value="LUX">Luxembourg</option> <option value="MAC">Macau</option> <option value="MKD">Macedonia</option> <option value="MDG">Madagascar</option> <option value="MWI">Malawi</option> <option value="MYS">Malaysia</option> <option value="MDV">Maldives</option> <option value="MLI">Mali</option> <option value="MLT">Malta</option> <option value="MTQ">Martinique</option> <option value="MUS">Mauritius</option> <option value="MEX">Mexico</option> <option value="MDA">Moldova</option> <option value="MCO">Monaco</option> <option value="MNE">Montenegro</option> <option value="MSR">Montserrat</option> <option value="MAR">Morocco</option> <option value="MOZ">Mozambique</option> <option value="MMR">Myanmar</option> <option value="NAM">Namibia</option> <option value="NPL">Nepal</option> <option value="NLD">Netherlands</option> <option value="ANT">Netherlands Antilles</option> <option value="NCL">New Caledonia</option> <option value="NZL">New Zealand</option> <option value="NIC">Nicaragua</option> <option value="NER">Niger</option> <option value="NGA">Nigeria</option> <option value="NOR">Norway</option> <option value="OMN">Oman</option> <option value="PAK">Pakistan</option> <option value="PSE">Palestinian National Authority</option> <option value="PAN">Panama</option> <option value="PRY">Paraguay</option> <option value="PER">Peru</option> <option value="PHL">Philippines</option> <option value="POL">Poland</option> <option value="PRT">Portugal</option> <option value="PRI">Puerto Rico</option> <option value="QAT">Qatar</option> <option value="RWA">Republic of Rwanda</option> <option value="REU">Reunion</option> <option value="ROU">Romania</option> <option value="RUS">Russian Federation</option> <option value="SHN">Saint Helena</option> <option value="LCA">Saint Lucia</option> <option value="SMR">San Marino</option> <option value="SAU">Saudi Arabia</option> <option value="SEN">Senegal</option> <option value="SRB">Serbia</option> <option value="SYC">Seychelles</option> <option value="SLE">Sierra Leone</option> <option value="SGP">Singapore</option> <option value="SVK">Slovakia</option> <option value="SVN">Slovenia</option> <option value="SOM">Somalia</option> <option value="ZAF">South Africa</option> <option value="ESP">Spain</option> <option value="LKA">Sri Lanka</option> <option value="KNA">St. Kitts And Nevis</option> <option value="VCT">St. Vincent And The Grenadines</option> <option value="SUR">Suriname</option> <option value="SJM">Svalbard and Jan Mayen</option> <option value="SWZ">Swaziland</option> <option value="SWE">Sweden</option> <option value="CHE">Switzerland</option> <option value="TWN">Taiwan</option> <option value="TJK">Tajikistan</option> <option value="TZA">Tanzania</option> <option value="THA">Thailand</option> <option value="TGO">Togo</option> <option value="TTO">Trinidad and Tobago</option> <option value="TUN">Tunisia</option> <option value="TUR">Turkey</option> <option value="TCA">Turks and Caicos Islands</option> <option value="UGA">Uganda</option> <option value="UKR">Ukraine</option> <option value="ARE">United Arab Emirates</option> <option value="GBR">United Kingdom</option> <option selected="selected" value="USA">United States</option> <option value="URY">Uruguay</option> <option value="UZB">Uzbekistan</option> <option value="VAT">Vatican City State</option> <option value="VEN">Venezuela</option> <option value="VNM">Vietnam</option> <option value="VIR">Virgin Islands (US)</option> <option value="YEM">Yemen</option> <option value="ZMB">Zambia</option> <option value="ZWE">Zimbabwe</option></select>
    Product language: English
    <select class="dropDown" id="ctl00_ContentPlaceHolder_ctl_uxContent_ctl_xslTransformer_ctl02_ctl_xslTransformer_ctl01_ctl00_ctl00_ctl01_ctl_xslTransformer_cmbLanguageDropDown" name="ctl00$ContentPlaceHolder$ctl_uxContent$ctl_xslTransformer$ctl02$ctl_xslTransformer$ctl01$ctl00$ctl00$ctl01$ctl_xslTransformer$cmbLanguageDropDown" style="margin-margin-bottom:12px;" type="cmbLanguageDropDown"><option selected="selected" value="1033">English</option></select>
    $149.00
    img

    Purchase the Get Genuine Online Kit now and get:

    • A new product key sent to your e-mail address and listed on the order confirmation page
    • Backup media sent in the mail
    • Standard installation support from Microsoft
    • The protection and confidence that only genuine Microsoft software can provide

    To get this offer by phone, call:866-530-6599

    now going to the other link you suggested...

    Monday, June 11, 2012 5:18 PM
  • "tigers06" wrote in message news:a6e4ffcc-4d02-499e-8e98-4dba96c51b77...

    Just received a new notification stating that an unauthorized change was made to windows and it must be reinstalled to activate... any other thoughts?

     
     
    Plenty :)
    The problem is that the error message is totally uninformative on its own.
    Are you having any other problems with Windows at all?
    Have you had a malware infection recently?
    Have you changed/updated/added any software lately?
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, June 11, 2012 5:20 PM
    Moderator
  • Okay- ran the 2nd one and everything was good.

    As for other issues- my Microsoft Security Essentials states that my system may be unprotected due to Windows not being genuine.

    Malware- Yes. I contacted Dell about the problem I was experiencing (Windows not being genuine) and they ran the SuperAntiSpyware program and found 3 threats. However I wasn't willing to pay their fee to solve the issue just yet- I was hoping to get some help on here first. So after they ran that through my computer I used the same program to remove the 3 threats.

    Only changes/updates were the automatic Microsoft updates...there were several of them that hadn't loaded including SP2 and then 40 or so others that came through right after SP2. I did all of those after the notification of Windows not being genuine.

    • Edited by tigers06 Monday, June 11, 2012 5:29 PM
    Monday, June 11, 2012 5:26 PM
  • "tigers06" wrote in message news:375e2486-1f66-4cf8-a7c8-f333d254ec90...

    Okay- ran the 2nd one and everything was good.

    As for other issues- my Microsoft Security Essentials states that my system may be unprotected due to Windows not being genuine.

    Malware- Yes. I contacted Dell about the problem I was experiencing (Windows not being genuine) and they ran the SuperAntiSpyware program and found 3 threats. However I wasn't willing to pay their fee to solve the issue just yet- I was hoping to get some help on here first. So after they ran that through my computer I used the same program to remove the 3 threats.

    Only changes/updates were the automatic Microsoft updates...there were several of them that hadn't loaded including SP2 and then 40 or so others that came through right after SP2. I did all of those after the notification of Windows not being genuine.

    Ah - a possible clue :)
    So the problem appeared while you still had SP1 (hopefully) installed?
    What other Anti-Viruses have you EVER had installed on this machine? (including any AV pre-installed by the manufacturer but never activated)
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, June 11, 2012 5:40 PM
    Moderator
  • Used to run McAfee a few years ago...also tried a free one through our internet provider (don't know name of it- came from Insight) but didn't like it...also tried AVG. I think those are all of the Anti-viruses we have used. Also used Malware Bytes to detect problems...I believe that is all...purchased this laptop about 7 years ago.

    Yes, SP1 was installed when the problem occurred. 

    Monday, June 11, 2012 5:45 PM
  • Also- there is a restore point available with the description of SP2 installation if that is helpful. 
    Monday, June 11, 2012 5:55 PM
  • "tigers06" wrote in message news:723af1d8-b355-42d1-b059-c698a1c62e00...

    Used to run McAfee a few years ago...also tried a free one through our internet provider (don't know name of it- came from Insight) but didn't like it...also tried AVG. I think those are all of the Anti-viruses we have used. Also used Malware Bytes to detect problems...I believe that is all...purchased this laptop about 7 years ago.

    Yes, SP1 was installed when the problem occurred.

     
     
    It could be a hangover from one of those AV's - so let's run the removal tools for them and hope :)
     
    Download each one and run it, then reboot and run the next
    The Insight one appears to be from CA (Computer Associates) - http://cainternetsecurity.net/KB/KD.aspx?KDId=1056
     
    Once you've done all that, you should run another MGADiag report, and post it.
    I may not be able to respond until tomorrow pm (UK time)
     
     
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, June 11, 2012 6:03 PM
    Moderator
  • Okay- Here's the new report. Thanks so much for all your help!

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {AA3E18CF-55B0-480E-984C-3DD91B256232}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.120402-0336
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\KHMR\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{AA3E18CF-55B0-480E-984C-3DD91B256232}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-693913108-1737199873-1107169661</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>MM061                           </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A17</Version><SMBIOSVersion major="2" minor="4"/><Date>20070613000000.000000+000</Date></BIOS><HWID>D6323507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M07    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>AC62F380A4C75AE</Val><Hash>evTc4/xAl+mKsFjBfMsCK1cS938=</Hash><Pid>81602-OEM-6872766-31936</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: OgAAAAEABQABAAIAAQABAAAAAwABAAEAJJQSCtrxWFBy8jZ2jNDqTo5PNJ8c2vL0jBR+udj9rFb0SA==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC DELL   M07    
      FACP DELL   M07    
      HPET DELL   M07    
      BOOT DELL   M07    
      MCFG DELL   M07    
      SLIC DELL   M07    
      SSDT PmRef CpuPm

    Monday, June 11, 2012 6:52 PM
  • "tigers06" wrote in message news:051ca9bc-ef76-4f24-82fc-acfc3d5820ab...

    Okay- Here's the new report. Thanks so much for all your help!

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003


     
     
    Hmmm - no change...
    Open Windows Explorer and navigate to the C:\Windows\System32 folder.
    find the Catroot2 folder there, and right-click on it - select Properties.
     
    In the General tab, clear the box beside 'Read-only (Only.....' by clicking in it until it's empty (it cycles around three values)
    Click Apply.
    Accept any warnings that come up - if you get a 'Ignore/Ignore All/Try again' option, pick 'Ignore all' 
     
    Once complete (may be almost instantaneous), reboot, and run another MGADiag report.       
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, June 11, 2012 7:25 PM
    Moderator
  • Done...here are the results.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {AA3E18CF-55B0-480E-984C-3DD91B256232}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.120402-0336
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\KHMR\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{AA3E18CF-55B0-480E-984C-3DD91B256232}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-693913108-1737199873-1107169661</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>MM061                           </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A17</Version><SMBIOSVersion major="2" minor="4"/><Date>20070613000000.000000+000</Date></BIOS><HWID>D6323507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M07    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>AC62F380A4C75AE</Val><Hash>evTc4/xAl+mKsFjBfMsCK1cS938=</Hash><Pid>81602-OEM-6872766-31936</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: OgAAAAEABQABAAIAAQABAAAAAwABAAEAJJQSCtrxWFBy8jZ2jNDqTo5PNJ8c2vL0jBR+udj9rFb0SA==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC DELL   M07    
      FACP DELL   M07    
      HPET DELL   M07    
      BOOT DELL   M07    
      MCFG DELL   M07    
      SLIC DELL   M07    
      SSDT PmRef CpuPm

    Monday, June 11, 2012 7:45 PM
  • When you originally purchased your Dell PC, did it come with a Dell Windows Vista Home Premium Reinstallaion DVD similar to this?

    Carey Frisch

    Monday, June 11, 2012 7:53 PM
    Moderator
  • "tigers06" wrote in message news:c25bc390-a717-4ac5-8127-8db5b64f95cf...

    Done...here are the results.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a8

    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003

     
     
    I'm beginning to run out of ideas :(
    I'll have a think - and some sleep - back tomorrow.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, June 11, 2012 8:06 PM
    Moderator
  • Monday, June 11, 2012 9:17 PM
    Moderator
  • Thanks both of you for your help- I truly appreciate the time you given to helping me solve this issue. I have sent the message to Microsoft Genuine Advantage Support. 

    As for the CD- I know it came with one...but I'm not sure where it is (we've moved and sometimes things are misplaced). Also, one of the "checks" you guys had me do was through a Microsoft website and the solution it gave was to purchase an update to Windows 7 (only $100 or so). Do you think that might solve the problem? If I did that- would I lose all my documents, programs, etc that are on my computer if I don't back them up? I'm really concerned about the other programs (esp Microsoft Office suite as I'm not sure where those disks are either). Sadly, I know just enough to be dangerous with a computer but not enough to solve my own problems- so I appreciate your feedback! Thanks. 

    Tuesday, June 12, 2012 12:06 AM
  • "tigers06" wrote in message news:12656d4e-fd40-4451-801b-135150e884a1...

    Thanks both of you for your help- I truly appreciate the time you given to helping me solve this issue. I have sent the message to Microsoft Genuine Advantage Support.

    As for the CD- I know it came with one...but I'm not sure where it is (we've moved and sometimes things are misplaced). Also, one of the "checks" you guys had me do was through a Microsoft website and the solution it gave was to purchase an update to Windows 7 (only $100 or so). Do you think that might solve the problem? If I did that- would I lose all my documents, programs, etc that are on my computer if I don't back them up? I'm really concerned about the other programs (esp Microsoft Office suite as I'm not sure where those disks are either). Sadly, I know just enough to be dangerous with a computer but not enough to solve my own problems- so I appreciate your feedback! Thanks.

    Please check one more thing before doing anything rash :)
     
    run the following commands in an elevated command prompt, and post the results
     
    ICACLS C:\Windows\ServiceProfiles\NetworkService\AppData
    ICACLS C:\Windows\ServiceProfiles\Networkservice
    ICACLS C:\Windows\ServiceProfiles
    ICACLS C:\Windows
    ICACLS C:\Windows\System32
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, June 12, 2012 1:02 PM
    Moderator
  • Here are the results:

    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Users\KHMR>ICACLS C:\Windows\ServiceProfiles\NetworkService\AppData
    Access is denied.
    Successfully processed 0 files; Failed processing 1 files

    C:\Users\KHMR>ICACLS C:\Windows\ServiceProfiles\Networkservice
    C:\Windows\ServiceProfiles\Networkservice: Access is denied.
    Successfully processed 0 files; Failed processing 1 files

    C:\Users\KHMR>ICACLS C:\Windows\ServiceProfiles
    C:\Windows\ServiceProfiles NT SERVICE\TrustedInstaller:(I)(F)
                               NT SERVICE\TrustedInstaller:(I)(CI)(IO)(F)
                               NT AUTHORITY\SYSTEM:(I)(F)
                               NT AUTHORITY\SYSTEM:(I)(OI)(CI)(IO)(F)
                               BUILTIN\Administrators:(I)(F)
                               BUILTIN\Administrators:(I)(OI)(CI)(IO)(F)
                               BUILTIN\Users:(I)(RX)
                               BUILTIN\Users:(I)(OI)(CI)(IO)(GR,GE)
                               CREATOR OWNER:(I)(OI)(CI)(IO)(F)

    Successfully processed 1 files; Failed processing 0 files

    C:\Users\KHMR>ICACLS C:\Windows
    C:\Windows NT SERVICE\TrustedInstaller:(F)
               NT SERVICE\TrustedInstaller:(CI)(IO)(F)
               NT AUTHORITY\SYSTEM:(M)
               NT AUTHORITY\SYSTEM:(OI)(CI)(IO)(F)
               BUILTIN\Administrators:(M)
               BUILTIN\Administrators:(OI)(CI)(IO)(F)
               BUILTIN\Users:(RX)
               BUILTIN\Users:(OI)(CI)(IO)(GR,GE)
               CREATOR OWNER:(OI)(CI)(IO)(F)

    Successfully processed 1 files; Failed processing 0 files

    C:\Users\KHMR>ICACLS C:\Windows\System32
    C:\Windows\System32 NT SERVICE\TrustedInstaller:(F)
                        NT SERVICE\TrustedInstaller:(CI)(IO)(F)
                        NT AUTHORITY\SYSTEM:(M)
                        NT AUTHORITY\SYSTEM:(OI)(CI)(IO)(F)
                        BUILTIN\Administrators:(M)
                        BUILTIN\Administrators:(OI)(CI)(IO)(F)
                        BUILTIN\Users:(RX)
                        BUILTIN\Users:(OI)(CI)(IO)(GR,GE)
                        CREATOR OWNER:(OI)(CI)(IO)(F)

    Successfully processed 1 files; Failed processing 0 files

    C:\Users\KHMR>

    Tuesday, June 12, 2012 1:48 PM
  • You didn't run that from an Elevated COmmand Prompt - just a normal one.

    Please do it again....

     To open an Elevated Command Prompt Window (the CP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt. 

    ICACLS C:\Windows\ServiceProfiles\NetworkService\AppData
    ICACLS C:\Windows\ServiceProfiles\Networkservice
    ICACLS C:\Windows\ServiceProfiles
    ICACLS C:\Windows
    ICACLS C:\Windows\System32


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Tuesday, June 12, 2012 2:12 PM
    Moderator
  • Sorry about that...Here you go:)

    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Users\KHMR>ICACLS C:\Windows\ServiceProfiles\NetworkService\AppData
    Access is denied.
    Successfully processed 0 files; Failed processing 1 files

    C:\Users\KHMR>ICACLS C:\Windows\ServiceProfiles\Networkservice
    C:\Windows\ServiceProfiles\Networkservice: Access is denied.
    Successfully processed 0 files; Failed processing 1 files

    C:\Users\KHMR>ICACLS C:\Windows\ServiceProfiles
    C:\Windows\ServiceProfiles NT SERVICE\TrustedInstaller:(I)(F)
                               NT SERVICE\TrustedInstaller:(I)(CI)(IO)(F)
                               NT AUTHORITY\SYSTEM:(I)(F)
                               NT AUTHORITY\SYSTEM:(I)(OI)(CI)(IO)(F)
                               BUILTIN\Administrators:(I)(F)
                               BUILTIN\Administrators:(I)(OI)(CI)(IO)(F)
                               BUILTIN\Users:(I)(RX)
                               BUILTIN\Users:(I)(OI)(CI)(IO)(GR,GE)
                               CREATOR OWNER:(I)(OI)(CI)(IO)(F)

    Successfully processed 1 files; Failed processing 0 files

    C:\Users\KHMR>ICACLS C:\Windows
    C:\Windows NT SERVICE\TrustedInstaller:(F)
               NT SERVICE\TrustedInstaller:(CI)(IO)(F)
               NT AUTHORITY\SYSTEM:(M)
               NT AUTHORITY\SYSTEM:(OI)(CI)(IO)(F)
               BUILTIN\Administrators:(M)
               BUILTIN\Administrators:(OI)(CI)(IO)(F)
               BUILTIN\Users:(RX)
               BUILTIN\Users:(OI)(CI)(IO)(GR,GE)
               CREATOR OWNER:(OI)(CI)(IO)(F)

    Successfully processed 1 files; Failed processing 0 files

    C:\Users\KHMR>ICACLS C:\Windows\System32
    C:\Windows\System32 NT SERVICE\TrustedInstaller:(F)
                        NT SERVICE\TrustedInstaller:(CI)(IO)(F)
                        NT AUTHORITY\SYSTEM:(M)
                        NT AUTHORITY\SYSTEM:(OI)(CI)(IO)(F)
                        BUILTIN\Administrators:(M)
                        BUILTIN\Administrators:(OI)(CI)(IO)(F)
                        BUILTIN\Users:(RX)
                        BUILTIN\Users:(OI)(CI)(IO)(GR,GE)
                        CREATOR OWNER:(OI)(CI)(IO)(F)

    Successfully processed 1 files; Failed processing 0 files

    C:\Users\KHMR>


    Tuesday, June 12, 2012 2:18 PM
  • "tigers06" wrote in message news:ba717951-a1f2-40c5-96f0-919db58a7d5d...

    Sorry about that...Here you go:)

    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Users\KHMR>ICACLS C:\Windows\ServiceProfiles\NetworkService\AppData
    Access is denied.
    Successfully processed 0 files; Failed processing 1 files

     

    That still looks like a User mode rather than Elevated prompt.
    Does the window have the title 'Administrator: C:\Windows\System32\cmd.exe'?
    If so, then you have a bigger problem than I thought!
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, June 12, 2012 2:35 PM
    Moderator
  • no- the title is Administrator: Command Prompt

    Tuesday, June 12, 2012 2:36 PM
  • Here...for some reason it didn't actually copy what I wanted it to...and instead just gave me the old one. Is this more helpful?

    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>ICACLS C:\Windows\ServiceProfiles\NetworkService\AppData
    C:\Windows\ServiceProfiles\NetworkService\AppData NT AUTHORITY\SYSTEM:(OI)(CI)(F
    )
                                                      BUILTIN\Administrators:(OI)(CI
    )(F)
                                                      NT AUTHORITY\NETWORK SERVICE:(
    OI)(CI)(F)
                                                      NT AUTHORITY\SYSTEM:(I)(OI)(CI
    )(F)
                                                      BUILTIN\Administrators:(I)(OI)
    (CI)(F)
                                                      NT AUTHORITY\NETWORK SERVICE:(
    I)(OI)(CI)(F)

    Successfully processed 1 files; Failed processing 0 files

    C:\Windows\system32>ICACLS C:\Windows\ServiceProfiles\Networkservice
    C:\Windows\ServiceProfiles\Networkservice NT AUTHORITY\SYSTEM:(OI)(CI)(F)
                                              BUILTIN\Administrators:(OI)(CI)(F)
                                              NT AUTHORITY\NETWORK SERVICE:(OI)(CI)(
    F)

    Successfully processed 1 files; Failed processing 0 files

    C:\Windows\system32>ICACLS C:\Windows\Service Profiles
    Invalid parameter "Profiles"

    C:\Windows\system32>ICACLS C:\Windows
    C:\Windows NT SERVICE\TrustedInstaller:(F)
               NT SERVICE\TrustedInstaller:(CI)(IO)(F)
               NT AUTHORITY\SYSTEM:(M)
               NT AUTHORITY\SYSTEM:(OI)(CI)(IO)(F)
               BUILTIN\Administrators:(M)
               BUILTIN\Administrators:(OI)(CI)(IO)(F)
               BUILTIN\Users:(RX)
               BUILTIN\Users:(OI)(CI)(IO)(GR,GE)
               CREATOR OWNER:(OI)(CI)(IO)(F)

    Successfully processed 1 files; Failed processing 0 files

    C:\Windows\system32>ICACLS C:\Windows\System32
    C:\Windows\System32 NT SERVICE\TrustedInstaller:(F)
                        NT SERVICE\TrustedInstaller:(CI)(IO)(F)
                        NT AUTHORITY\SYSTEM:(M)
                        NT AUTHORITY\SYSTEM:(OI)(CI)(IO)(F)
                        BUILTIN\Administrators:(M)
                        BUILTIN\Administrators:(OI)(CI)(IO)(F)
                        BUILTIN\Users:(RX)
                        BUILTIN\Users:(OI)(CI)(IO)(GR,GE)
                        CREATOR OWNER:(OI)(CI)(IO)(F)

    Successfully processed 1 files; Failed processing 0 files

    C:\Windows\system32>

    Tuesday, June 12, 2012 2:41 PM
  • "tigers06" wrote in message news:b60a0f4b-4b83-4082-8669-c2110622ce13...

    Here...for some reason it didn't actually copy what I wanted it to...and instead just gave me the old one. Is this more helpful?

    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>ICACLS C:\Windows\ServiceProfiles\NetworkService\AppData
    C:\Windows\ServiceProfiles\NetworkService\AppData NT AUTHORITY\SYSTEM:(OI)(CI)(F
    )
                                                      BUILTIN\Administrators:(OI)(CI
    )(F)
                                                      NT AUTHORITY\NETWORK SERVICE:(
    OI)(CI)(F)
                                                      NT AUTHORITY\SYSTEM:(I)(OI)(CI
    )(F)
                                                      BUILTIN\Administrators:(I)(OI)
    (CI)(F)
                                                      NT AUTHORITY\NETWORK SERVICE:(
    I)(OI)(CI)(F)

    Successfully processed 1 files; Failed processing 0 files

    C:\Windows\system32>ICACLS C:\Windows\ServiceProfiles\Networkservice
    C:\Windows\ServiceProfiles\Networkservice NT AUTHORITY\SYSTEM:(OI)(CI)(F)
                                              BUILTIN\Administrators:(OI)(CI)(F)
                                              NT AUTHORITY\NETWORK SERVICE:(OI)(CI)(
    F)

    Successfully processed 1 files; Failed processing 0 files

    C:\Windows\system32>ICACLS C:\Windows\Service Profiles
    Invalid parameter "Profiles"

    C:\Windows\system32>ICACLS C:\Windows
    C:\Windows NT SERVICE\TrustedInstaller:(F)
               NT SERVICE\TrustedInstaller:(CI)(IO)(F)
               NT AUTHORITY\SYSTEM:(M)
               NT AUTHORITY\SYSTEM:(OI)(CI)(IO)(F)
               BUILTIN\Administrators:(M)
               BUILTIN\Administrators:(OI)(CI)(IO)(F)
               BUILTIN\Users:(RX)
               BUILTIN\Users:(OI)(CI)(IO)(GR,GE)
               CREATOR OWNER:(OI)(CI)(IO)(F)

    Successfully processed 1 files; Failed processing 0 files

    C:\Windows\system32>ICACLS C:\Windows\System32
    C:\Windows\System32 NT SERVICE\TrustedInstaller:(F)
                        NT SERVICE\TrustedInstaller:(CI)(IO)(F)
                        NT AUTHORITY\SYSTEM:(M)
                        NT AUTHORITY\SYSTEM:(OI)(CI)(IO)(F)
                        BUILTIN\Administrators:(M)
                        BUILTIN\Administrators:(OI)(CI)(IO)(F)
                        BUILTIN\Users:(RX)
                        BUILTIN\Users:(OI)(CI)(IO)(GR,GE)
                        CREATOR OWNER:(OI)(CI)(IO)(F)

    Successfully processed 1 files; Failed processing 0 files

    C:\Windows\system32>

    Ah - that's better :)
    Unfortunately, it's also perfectly normal  :(
    (except for the typo, at least - and I can't see any indication that it could be wrong)
     
    Back into think mode...
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, June 12, 2012 2:52 PM
    Moderator
  • Hello Tiger06,

      A few days have passed. Would you provide us an update on this issue.  Is it still occurring and if so would you post another Diagnostic Report?

    Thank you,


    Darin MS

    Friday, June 15, 2012 7:57 PM
  • "Darin Smith MS" wrote in message news:0431633f-799f-48c2-a5c8-84f183b52ce7...

    Hello Tiger06,

      A few days have passed. Would you provide us an update on this issue.  Is it still occurring and if so would you post another Diagnostic Report?

    Thank you,


    Darin MS

    Sorry- that's probably my fault, for not coming back with something :(
     
    I have to admit that without something hitting me over the head, a reinstall is about the only way forward that I can see.
    (but I too would like to see a new report before heading into that territory.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, June 15, 2012 8:38 PM
    Moderator
  • "Noel D Paton" wrote in message news:0ec48eeb-6da0-465d-b549-5e111dba6bc9...
    Sorry- that's probably my fault, for not coming back with something :(
     
    I have to admit that without something hitting me over the head, a reinstall is about the only way forward that I can see.
    (but I too would like to see a new report before heading into that territory.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
     
     
    Something did just hit me over the head!
     
    Please try this, if the problem is still present...
     
     
    This may simply be caused by a bad set of Intel Rapid Storage Technology drivers -  
     
    Installing the Intel Rapid Storage Drivers
     
    Once complete, please reboot twice, then post another MGADiag report.   

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, June 15, 2012 8:53 PM
    Moderator
  • No further reply from the Original poster.

    Issue is assumed to be resolved.


    Darin MS

    Tuesday, June 19, 2012 10:10 PM
  • I just tried this and it worked! 

    Thank you!!!

    Tuesday, October 1, 2013 6:44 PM