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Office Pro XP fails validation RRS feed

  • Question

  • I don't know how many years ago I installed this genuine licensed copy of Office Pro but now the "Advantage Tool" has decided it fails validation.  This is part of the reason I'm waiting at least a year before installing Vista and am evaluating StarOffice.

    I can't find the post again where Stephan MS asked for this, but here it is:

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-6DR49-T4PWD-3CW73
    Windows Product Key Hash: VAAyye/YCouA76VylGWBFVT6rIQ=
    Windows Product ID: 55274-OEM-2213544-78213
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: c73eda9e-2ec8-46dc-9058-0e3a45fdd880
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.17.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.17.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 101 Not Activated
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-530-645_3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005

    Browser Data-->
    Proxy settings:
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>c73eda9e-2ec8-46dc-9058-0e3a45fdd880</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-3CW73</PKey><PID>55274-OEM-2213544-78213</PID><PIDType>3</PIDType><SID>S-1-5-21-1043198755-2805738209-4071888707</SID><SYSTEM><Manufacturer>VIA Technologies, Inc.</Manufacturer><Model>VT8363</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20011011000000.000000+000</Date></BIOS><HWID>4ED5368701842059</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>101</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>C0B193CD9C33C2D</Val><Hash>JbPx+2VRDknXgGP11AHQOSSef8Q=</Hash><Pid>54186-752-9835746-17390</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Thursday, March 8, 2007 5:54 AM

Answers

  • Herb,

    Thank you for providing results from the Diagnostic report. I understand the inconvenience you are currently experiencing and would like to provide available options we have for assisting customers to address issues they are currently experiencing. Attached below is a Knowledge Base (KB) article regarding your problem. This article describes how to troubleshoot problems that you may experience when trying to activate a Microsoft Office product.

    http://support.microsoft.com/kb/903275/en-us
    When you activate an Office retail license, you enable full product functionality. Additionally, you are no longer prompted to activate the retail license every time that you start the Office product.

     When you try to start or activate an Office product, you may experience symptoms that indicate one of the following:
    • You have not successfully activated the Office product.
    • You must reactivate the Office product.
    • There may be part of a previous Office installation in the registry or in the Office folders.

    Here is another KB article describing problems you may encounter and offers advice on preventing different versions of Office from conflicting with each other. http://support.microsoft.com/kb/290576/en-us

     Please re-post here should this not resolve your problems. Have a great day! 

    Thursday, March 8, 2007 6:24 PM