Answered by:
Bottom right corner of my screen reads "7600 Build is not geniune"

Question
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I found help on the Windows site and I was told to paste this and someone will respond with help to my problem...
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 50
Cached Online Validation Code: N/A, hr = 0x8007043c
Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
Windows Product ID: 00359-OEM-8992687-00095
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {60266FDA-DE2D-47BD-BD97-80A372BEA439}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_ldr.110408-1635
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{60266FDA-DE2D-47BD-BD97-80A372BEA439}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-2478822852-2031248433-405052890</SID><SYSTEM><Manufacturer>Dell Inc. </Manufacturer><Model>Dell System Inspiron N4110</Model></SYSTEM><BIOS><Manufacturer>Dell Inc. </Manufacturer><Version>A04</Version><SMBIOSVersion major="2" minor="6"/><Date>20110325000000.000000+000</Date></BIOS><HWID>AAB93607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>QA09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x8007043C' to display the error text.
Error: 0x8007043CWindows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 7:11:2011 18:38
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Not Registered - 0x8007043c
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: LAAAAAEAAQABAAEAAAAAAAAAAwABAAEA6GHMlPQ25guO7soFfInqBASrLnM=OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL QA09
FACP DELL QA09
HPET DELL QA09
BOOT
MCFG DELL QA09
SLIC DELL QA09
SSDT DELL PtidDevc
ASF! DELL QA09
SSDT DELL PtidDevc
SSDT DELL PtidDevc
UEFI DELL QA09
UEFI DELL QA09
UEFI DELL QA09Sunday, July 17, 2011 11:23 PM
Answers
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No reply from the Original Poster.
Issue is assumed to be resolved.
Darin MS- Marked as answer by Darin Smith MS Friday, July 22, 2011 9:04 PM
Friday, July 22, 2011 9:04 PM
All replies
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"jtibbs" wrote in message news:177f2c25-d23e-49a7-bde7-66fc53f5bb54...
I found help on the Windows site and I was told to paste this and someone will respond with help to my problem...
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 50
Cached Online Validation Code: N/A, hr = 0x8007043c
Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
Windows Product ID: 00359-OEM-8992687-00095
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
You appear to have run the MGADiag report while in Safe Mode - please run it again while in Normal Mode.
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Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothMonday, July 18, 2011 7:49 AMModerator -
I can't enter normal mode, when I try all I get is a black screen with a small message on the bottom right hand corner that states that my software is not genuine. I'm only able to get onto my computer in safe mode.
Monday, July 18, 2011 3:31 PM -
"jtibbs" wrote in message news:bf15908d-459e-458a-9d26-6cffac62b1e7...
I can't enter normal mode, when I try all I get is a black screen with a small message on the bottom right hand corner that states that my software is not genuine. I'm only able to get onto my computer in safe mode.
Win 7 doesn't go into Reduced Functionality mode just because of a non-genuine status - have you tried leaving it for 10 minutes or so for the desktop to come up?What Anti-Virus are you using?Boot to Safe Mode with Networking, and download, install, update and run MalwareBytes Anti-malware (Free - www.malwarebytes.org do NOT enable the real-time scanner) and delete everything it finds.The try booting to Normal Mode.
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Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothMonday, July 18, 2011 4:08 PMModerator -
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 50
Cached Online Validation Code: N/A, hr = 0x800700b7
Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
Windows Product ID: 00359-OEM-8992687-00095
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {60266FDA-DE2D-47BD-BD97-80A372BEA439}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_ldr.110408-1635
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{60266FDA-DE2D-47BD-BD97-80A372BEA439}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-2478822852-2031248433-405052890</SID><SYSTEM><Manufacturer>Dell Inc. </Manufacturer><Model>Dell System Inspiron N4110</Model></SYSTEM><BIOS><Manufacturer>Dell Inc. </Manufacturer><Version>A04</Version><SMBIOSVersion major="2" minor="6"/><Date>20110325000000.000000+000</Date></BIOS><HWID>AAB93607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>QA09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x800700B7' to display the error text.
Error: 0x800700B7Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 7:11:2011 18:38
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: MgAAAAEAAQABAAEAAAABAAAABQABAAEA6GHMlPQ25guO7soF3AXgEHyJ6gQt5wSrLnM=OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL QA09
FACP DELL QA09
HPET DELL QA09
BOOT
MCFG DELL QA09
SLIC DELL QA09
SSDT DELL PtidDevc
ASF! DELL QA09
SSDT DELL PtidDevc
SSDT DELL PtidDevc
UEFI DELL QA09
UEFI DELL QA09
UEFI DELL QA09
is this the right one? i'm in normal mode now.Monday, July 18, 2011 4:13 PM -
"jtibbs" wrote in message news:868c83c0-c7fb-4f42-bb6b-fc604298d794...
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 50
Cached Online Validation Code: N/A, hr = 0x800700b7
Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
Windows Product ID: 00359-OEM-8992687-00095
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x800700B7' to display the error text.
Error: 0x800700B7
is this the right one? i'm in normal mode now.
That's a lot better :)The error is not one I recall having seen before in these forums (cannot create a file when that file already exists) - but I suspect that it means that the Licensing Store is corrupted.Recreate the Licensing Store
1) Click Start button.
2) Type: CMD.exe into the 'Search programs and files' field
3) Right-Click on CMD.exe and select Run as Administrator
4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
Note: the Software Protection service may not be running, this is ok.
5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
6) Type: rename tokens.dat tokens.bar
7) Type: cd %windir%\system32
8) Type: net start sppsvc
9) Type: slui.exe
10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
Run MGADiag again, and post the report, together with details of any error messages encountered.
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Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothMonday, July 18, 2011 4:31 PMModerator -
once i type step five it says "the system cannot find the path specified."
after step six it says "the system cannot fine the file specified."
and after i input steps eight and nine an error pops up and says "an error as occurred" and when i select more details it says,
Code: 0x800700B7
Description: Cannot create file that already exists.
Monday, July 18, 2011 4:46 PM -
"jtibbs" wrote in message news:06e47be6-ad2a-4984-87d0-2c3f9f64f3c7...
once i type step five it says "the system cannot find the path specified."
after step six it says "the system cannot fine the file specified."
and after i input steps eight and nine an error pops up and says "an error as occurred" and when i select more details it says,
Code: 0x800700B7
Description: Cannot create file that already exists.
Strange!please click on Startin the Search box, type%windir%and hit the Enter keyYou should get a Windows Explorer window opening at C:\WindowsDoes this happen?Open an Elevated Command Prompt window (as in lines 2-3 above)at the prompt, typecd \hit the Enter Keynow type the following - hit the enter Key each timecd %windir%cd ServiceProfilescd NetworkServicecd AppDatacd Roamingcd Microsoftcd SoftwareProtectionPlatformAt what point (if any) do you get an error message?If you get no error, it means that you typed line 5 incorrectly - proceed as followsType: net stop sppsvc (It may ask you if you are sure, select yes)
Note: the Software Protection service may not be running, this is ok.
Type: rename tokens.dat tokens.bar
Type: net start sppsvc
Type: slui.exe
This should bring up the Activation dialog - do as prompted there.rebootRun another MGADiag report, and post back with your results.
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothMonday, July 18, 2011 5:13 PMModerator -
No reply from the Original Poster.
Issue is assumed to be resolved.
Darin MS- Marked as answer by Darin Smith MS Friday, July 22, 2011 9:04 PM
Friday, July 22, 2011 9:04 PM