none
COMNPUTER PROBLEMS RRS feed

  • Question

  •  

    I purchased the windows genuine repair kit and installed it but my computer shows it is still not legal.

     

    also it's asking for a Windows photo gallery installer ?

     

    Please help

    Saturday, December 15, 2007 9:59 PM

Answers

  • Hello Pam,

     

            Thank you for visiting the Windows Genuine Forums. Did you purchase the Windows Genuine Advantage Kit through Microsoft?  Next how did you install the Windows Operating system? I have enclosed instructions for a complete and fresh Windows XP installation located @ http://www.microsoft.com/windowsxp/using/setup/winxp/default.mspx

     

            Please download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum. This will allow us to see what you are experiencing and work on a resolution for your problem.

     

    Step 2 is tell us about the COA. Tell us:


    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally

    identify you and can be fully reviewed, by you, before being posted.

     

     

    Thank you,

     

    Stephen Holm, MS

    Tuesday, December 18, 2007 12:50 AM