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    DEAR GENTLEMEN:

     

    I PURCHASED THE WINDOWS LIVE ONECARE PROGRAM ON MARCH 05, 2007.  MY ACCOUNT ID#00000-00000-[deleted].

     

    I TRIED TO UPDATE MY BACKUP AND THE COMPUTER WAS UNABLE TO FIND THE PROGRAM.

     

    WHAT IS WRONG?  I TRIED TO REACTIVATE BUT IT DOESN'T WORK.  PLEASE HELP ME, AS MY COMPUTER IS PROBABLY UNPROTECTED AT THIS TIME.

     

    PAT STALWORTH

    Tuesday, November 27, 2007 9:17 PM

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    Patricia, please contact support via the information here - 

    How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    What do you mean by "update my backup....find the program" and "reactivate?"

     

    Is OneCare on your PC? Do you have a shield in the system tray near the clock that has a 1 in it? It should be green.

    On the Start menu, under All Programs, there should be an entry for Windows Live OneCare.

     

    You can verify your subscription status by signing in at http://billing.microsoft.com with the same LiveID (email address) used to originally activate.

    -steve

    Wednesday, November 28, 2007 2:49 AM
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