locked
MS Office Genuine Advantage doesn't recognise valid software RRS feed

  • Question

  • Hi

    Following a routine scheduled update, when I opened Office I got a pop-up warning from Microsoft Office Genuine Advantage saying that my copy of Microsoft Office Professional 2003 was not genuine.

    As I did not wish to switch to Office 2007, I bought a new copy of Office Standard 2003 from a retailer. I uninstalled the old, non-genuine version and then installed the new, genuine version and activated it okay.

    However, I still get the Microsoft Office Genuine Advantage pop-up, which says I now only have seven days left before the software is flagged as pirated.

    I have run the online Office diagnostic at http://www.microsoft.com/genuine/default.aspx?displaylang=en and it says that I have a valid product installed.

    I downloaded MGADiag.exe and this says that I have a valid product installed (see copy of report at end of this post).

    I found a knowledge-base article that suggested editing the registry to delete the product key and then re-enter the information upon next Office start-up, so I deleted the old Office Professional 2003 entry and the Office Standard 2003 entry, but still the pop-up appears.

    I have run the ‘Method 2’ fix-it at http://support.microsoft.com/kb/903275 but still the pop-up appears.

    Any way I can get Microsoft Office Genuine Advantage to recognise that I have now installed a seemingly genuine piece of software, before my seven days are up?

    Thanks in advance.

    Rob

     

     

     

    Diagnostic Report (1.9.0011.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Validation Code: 0

     

    Cached Validation Code: 0x0

    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q

    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=

    Windows Product ID: 89578-OEM-7332157-00061

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.0.6002.2.00010300.2.0.003

    ID: {6D995167-C25A-4511-BEF1-452E796CC666}(1)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: Registered, 1.9.9.1

    Signed By: Microsoft

    Product Name: Windows Vista (TM) Home Premium

    Architecture: 0x00000000

    Build lab: 6002.vistasp2_gdr.090803-2339

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

     

    WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: 6.0.6002.16398

     

    WGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: 2.0.48.0

    OGAExec.exe Signed By: Microsoft

    OGAAddin.dll Signed By: Microsoft

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Standard Edition 2003 - 100 Genuine

    OGA Version: Registered, 2.0.48.0

    Signed By: Microsoft

    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\Rob C\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{6D995167-C25A-4511-BEF1-452E796CC666}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-2566894145-364164197-3718664578</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>KP315AA-ABU m9265.uk</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.22   </Version><SMBIOSVersion major="2" minor="5"/><Date>20080328000000.000000+000</Date></BIOS><HWID>D9313507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>A6B6C303E29A5D2</Val><Hash>I+/LOFhosGmlxF0Epy7KAFTar54=</Hash><Pid>70141-745-9829572-56964</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.0.6002.18005

    Name: Windows(TM) Vista, HomePremium edition

    Description: Windows Operating System - Vista, OEM_SLP channel

    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 89578-00146-321-500061-02-2057-6000.0000-1602008

    Installation ID: 011740533850142806770802029320727533850956774854677080

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475

    Partial Product Key: WQD8Q

    License Status: Licensed

     

    HWID Data-->

    HWID Hash Current: NAAAAAEAAAABAAEAAgACAAAABAABAAEAeqgIOLhW2NaMfOJs8vQIyol4sGisVoC7IU7MMQ==

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20000

    OEMID and OEMTableID Consistent: yes

    BIOS Information:

      ACPI Table Name   OEMID Value  OEMTableID Value

      APIC                    HPQOEM                 SLIC-CPC

      FACP                    HPQOEM                 SLIC-CPC

      HPET                    HPQOEM                 SLIC-CPC

      MCFG                             HPQOEM                 SLIC-CPC

      OEMB                             HPQOEM                 SLIC-CPC

      GSCI                    HPQOEM                 SLIC-CPC

      SLIC                     HPQOEM                 SLIC-CPC

      SSDT                    HPQOEM                 SLIC-CPC

     

    Friday, October 23, 2009 8:54 PM

Answers

  • Hello Trebor_75,

    The MS FixIt that you referenced is normally very effective in correcting the issue you are experiencing.  However, we have seen instances where the FixIt does not work if your computer's c:\documents and settings folder structure is not default.

    Please scroll down to Method 2 and note the file system location referenced in the manual repair steps, C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data.  On your computer, open up My Computer, change to folder tree view, and navigate thru the file system to check whether your computer has any additional "all users" folders, such as "all users.windows" or something similar.

    If there is such a folder, please manually apply the changes as described in the article to the opa11.dat file in this extra all users folder.

    Please let us know how you do :-)

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Tuesday, October 27, 2009 9:54 PM
    Sunday, October 25, 2009 1:08 AM

All replies

  • Hello Trebor_75,

    The MS FixIt that you referenced is normally very effective in correcting the issue you are experiencing.  However, we have seen instances where the FixIt does not work if your computer's c:\documents and settings folder structure is not default.

    Please scroll down to Method 2 and note the file system location referenced in the manual repair steps, C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data.  On your computer, open up My Computer, change to folder tree view, and navigate thru the file system to check whether your computer has any additional "all users" folders, such as "all users.windows" or something similar.

    If there is such a folder, please manually apply the changes as described in the article to the opa11.dat file in this extra all users folder.

    Please let us know how you do :-)

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Tuesday, October 27, 2009 9:54 PM
    Sunday, October 25, 2009 1:08 AM
  • Thank you for your reply, Dan.

    I'm sure computers are sentinent: today, for the first time, the pop-up didn't appear! If it comes back, I will try the solution you suggest.

    Fingers crossed ... And thanks again.
    Rob
    Sunday, October 25, 2009 3:41 PM