what????? this can't be right!!!!! RRS feed

  • Question

  •  I moved all my stuff to a newer, but still used, dell dimension 4600, that i got from a family member. to quickly and completely clear off the system. I decided to delete everything, except for the Bios,  including its current OS, XP proffesional, so i deleted everything visible, then uninstalled XP Pro. then using Bios i told the computer to delete everything else. i then reinstalled the same OS it was previously running. after that using an external hard drive i transfered every thing from my old computer to my 'new' one. all of this running smoothly. after all this (this happened early '06) everything ran fine for a few months, then about a year and a half ago (after several auto updates) my computer starts to tell me that my copy of windows is not genuine, and that i maybe a victim of software courterfitting, somthing that had never happened before i reinstalled the OS. so i spent the past year and a half ignoring my computer promting me to get "genuine XP". untill finaly my music download software (walmart, which requires me to have windows media) finaly had updated so many times it no longer accepted my version of windows media player, so i had to update. unfortunately the new version of windows media player requires my version of windows to be "validated" so you can imagine that this is a problem, i can no longer access any of my music, or even get to the walmart downloads store. i have done everything Microsoft has recomended with no success heres the details of one of the tests Microsoft told me to run.

    Diagnostic Report (1.7.0039.0):
    WGA Data-->
    Validation Status: Invalid Product Key
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-6MWFX-W2Y7V-C7M9D
    Windows Product Key Hash: iRjqAcE2WhKCxcn35V2xMB1iOrw=
    Windows Product ID: 55274-640-9771731-23821
    Windows Product ID Type: 1
    CSVLK Server: N/A
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {3E33B607-6441-414E-8365-24096B1C746A}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered,
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 8
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2993-80070002_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3E33B607-6441-414E-8365-24096B1C746A}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-C7M9D</PKey><PID>55274-640-9771731-23821</PID><PIDType>1</PIDType><SID>S-1-5-21-1343024091-287218729-725345543</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 4600               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A06</Version><SMBIOSVersion major="2" minor="3"/><Date>20031008000000.000000+000</Date></BIOS><HWID>ED73376F01848053</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>BB1C64859D21375</Val><Hash>U7QvMnYIOxfzvLcXtAxUJ8gq4Dg=</Hash><Pid>54186-753-4698825-17382</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 


    i hope this helps. please help me i like to listen to music while i work on things for school.
    Monday, October 1, 2007 1:30 AM


  • Mike.B.:


    Right now, your Dell Dimension 4600 computer has a Volume Licensing edition of XP Pro installed (Line 11), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.


    If you search the forum for the part of the VLK reported by the mgadiag utility, 6MWFX-W2Y7V-C7M9D, you will see that several other posters having submitted reports with that same blocked VLK.


    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Aslo, a Volume License for XP is an upgrade license ONLY and cannot be used as the original license on a new computer.


    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.


    The Good News is that your installation of Office XP is showing as Genuine!


    Luckily, the solution to your problem is simple.

    If the Certificate of Authenticity on your computer is for XP Pro, you can try to use the Product Key Updater Utility to change the Product Key to the genuine PK on the COA.  Here is a link to the utility:  http://www.microsoft.com/genuine/selfhelp/pkuinstructions.aspx


     If the Certificate of Authenticity is for XP Home, Media Center, or Tablet Edition, use the recovery solution supplied by Dell (Dell PC Restore by Symantec) to replace the nongenuine volume installation of XP Pro with the genuine Dell OEM installation of Home, Media Center or Tablet.


    Be sure to back up and offload your data before you do this because typically the recovery process destroys all data on the user partition of the hard disk.  If the computer does not have Dell PC Restore by Symantec installed, your other option is to use the Dell OS Reinstallation CD.  If you do not have the Reinstallation CD supplied by Dell, you can order the CD for many Dell models directly from Dell for a reasonably modest fee, usually around $15.  If they cannot help you, try http://www.restoredisks.com

    Monday, October 1, 2007 1:43 AM