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Non Genuine Pop Up RRS feed

  • Question

  •  

    Hi,

     

    I am getting the non genuine pop ups. I did do a bios up date not long before they started happening, and have only installed one program recently, I havent been able to uninstall that program as vista wont let me, even in safe mode it still wont let me un install it.

     

    Iv tried the net start slsvc but it comes up with system error  53507 "The system cannot find message text for message number 0xd103  in the message file for BASE"

     

    Any help would be great.

     

    Derek

     

    Diagnostic Report (1.7.0069.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-2PDQV-FR79D-2VXHM
    Windows Product Key Hash: UrGJO+58z0XRYqyI5nd7c+vcgoA=
    Windows Product ID: 89583-OEM-7359713-09838
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {3812D272-5803-4ABC-9B2A-0E771149A7A9}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6000.vista_gdr.071023-1545
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3812D272-5803-4ABC-9B2A-0E771149A7A9}</UGUID><Version>1.7.0069.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2VXHM</PKey><PID>89583-OEM-7359713-09838</PID><PIDType>3</PIDType><SID>S-1-5-21-1168277870-1501600972-807057939</SID><SYSTEM><Manufacturer>System Manufacter</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="5"/><Date>20080124000000.000000+000</Date></BIOS><HWID>DE313507018400FA</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

    Wednesday, February 27, 2008 11:16 AM

Answers

  • Hi Derek,

     

    In your Diagnostic Report it shows the error code "Online Validation Code: 0x80070426". This means that the Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the servise is stopped, Vista throws errors. There is no indication why the service has stopped.

     

    You mentioned that you tried the net start slsvc command, but would you confirm that you followed all the below steps (especially running CMD.exe as Administrator)

     

    If you have acces to the Start button:

    1) Click the Start button

    2) Type: cmd in the Start Search field

    3) At the top the Start window, you will see cmd.exe

    4) Right Click cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     

    If you do not have access to the Start button:

    1) Click the option Access computer with reduced functionality

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Wednesday, February 27, 2008 8:53 PM

All replies

  • Hi Derek,

     

    In your Diagnostic Report it shows the error code "Online Validation Code: 0x80070426". This means that the Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the servise is stopped, Vista throws errors. There is no indication why the service has stopped.

     

    You mentioned that you tried the net start slsvc command, but would you confirm that you followed all the below steps (especially running CMD.exe as Administrator)

     

    If you have acces to the Start button:

    1) Click the Start button

    2) Type: cmd in the Start Search field

    3) At the top the Start window, you will see cmd.exe

    4) Right Click cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     

    If you do not have access to the Start button:

    1) Click the option Access computer with reduced functionality

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Wednesday, February 27, 2008 8:53 PM
  • Hi,

     

    I tried running net stat slsvc in the command promt as administrator again and still get the following.

     

    The software licencing sevice is starting.

    The software licencing service could not be started.

     

    A system error has occurred.

     

    System error  53507 has occurred.

     

    The system cannot find message text for message number 0xd103  in the message file for BASE.

     

    Regards,

     

    Derek

    Wednesday, February 27, 2008 9:13 PM
  • Hi Derek,

     

     This issue appears to be deeper then I can effectively support thru the Forums. I suggest creating a (no cost) WGA Support Request at http://go.microsoft.com/fwlink/?linkid=52029. They will provide you with aditional assistance in getting this service started.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

     

    Wednesday, February 27, 2008 10:05 PM
  • Also, you may want to try going into a Elevated CMD and typing Chkdsk /f and then aftward, reboot and then do a repair using your Vista DVD.

     

    Darin

     

    Wednesday, February 27, 2008 10:38 PM