If you believe you have a counterfeit software, follow this:
When a copy of Windows fails validation, the user is directed to a customized Web page with details about what caused the failure and recommendations for how to fix the problem. Depending on the specific cause of the problem, these recommendations include:
- Visit the Microsoft http://www.howtotell.com/ to learn how to determine whether your copy of Windows is genuine Microsoft software. If you believe you received pirated software, you will be able to file a report with Microsoft so we can investigate further.
- Check to see whether you qualify for a complimentary replacement CD from Microsoft.
- Purchase a genuine copy of Windows from Microsoft online or from your local reseller.
- Visit the Microsoft Genuine Advantage Support page for more information.
If you think that's genuine software, follow this:
Please go to http://www.microsoft.com/genuine. Click Validate Windows. If there's any error code, please note it.
Next download Windows Genuine Diagnostic Tool from http://go.microsoft.com/fwlink/?linkid=52012. Save MGADiag.exe in your desktop. Run MGADiag.exe by double-clicking the file then click the Continue button. Once the diagnostic is done, click Copy. Post the following in your reply here:
1. Paste the result of the diagnostic after you've copied it.
2. The error code you got when validate windows from http://www.microsoft.com/genuine
