Re-subscription RRS feed

  • Question

  • I just re-subscribed to onecare, and the billing area confirms my subscription, but my onecare on my PC

    still is prompting me to subscribe so that I can get protection, and that I have a 90 day trial. How do I get my

    onecare to accept my re-subscription? After I subscribed, the prompt told me not to shut off my computer, then seconds later stated that I needed to restart my computer, so I did....did I make the onecare not recognize my re-subscription????

    Tuesday, February 26, 2008 4:18 AM


All replies

  • Is the link for activation still available in OneCare? Click on that link and sign in with the LiveID for your subscription. If it still fails to validate your subscription, consider reinstalling OneCare and activating, or contact support for help.

    Note that if you renewed online, it can take up to 24 hours to update the status in OneCare.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2



    Tuesday, February 26, 2008 12:26 PM
  • Another thing to keep in mind is that if you are having a connectivity problem that is preventing the OneCare application from "talking" to the OneCare server, your Activation will not go through because the OneCare server cannot "inform" the program on your computer that the activation has gone through.


    When you activate, you are activating on the server and your OneCare program downloads that activation data and changes to an activated copy. 


    Please try and remove any third party security software like firewalls, proxies, parental controls and stuff like that.  Also, give Steve's steps a shot too.  If you activate from the website, your Windows Live ID will have been activated correctly on the OneCare Servers, but if you have never put your Windows Live ID into the OneCare program on your PC, you will remain in a free trial until you do so by clicking "subscribe" in the application.


    I hope this helps.

    Tuesday, February 26, 2008 10:03 PM
  • The most common reason this occurs is due to the fact that the original e-mail you used to subscribe to the service is not the same as the email address for which you are seeing the confirmation. The fastest way to correct this is to go online with "Interactive Chat" with the MSN support tech and have them verify or speak with the billing representative. This problem will not go away until you have done one or the other.

    Tuesday, February 26, 2008 10:42 PM