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[0x80080299] Unable to validate... RRS feed

  • Question

  • I have been trying to install the newest version of directx yet I am unable to validate my windows.  When I try to run the WGA and OGA plugins, I receive errors. The Windows update page will not load in IE nor will it come up at the scheduled time while it is set to auto run updates. One thing I have noticed, the product key listed when running the Diagnostic Report... my Windows product key does NOT match the one on my COA. Unfortunately I no longer own the original CD to restore my OS. Any help would be greatly appreciated!


    Microsoft Genuine Advantage Diagnostic Results

    Passed Active scripting allowed
    Passed Display images enabled
    Passed Computer time and date correct
    Passed Cookies enabled
    Failed Microsoft Genuine Advantage plug-ins are installed and loaded
    Failed Microsoft Genuine Advantage plug-ins connect with Microsoft validation servers


    Windows:
    Diagnostic Report (1.7.0110.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-GD6GR-K6DP3-4C8MT
    Windows Product Key Hash: s2kt66ZJWfV4nS1wFD5F9bxTSDw=
    Windows Product ID: 76477-OEM-2111907-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: {EEDB0C02-38DB-4D43-BDB9-F8FC31D4DE61}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_70AFE6BE-1223-800401f3_70AFE6BE-116-800401f3_63BB5E84-298-800401f3_E2AD56EA-85-800401f3_16E0B333-89-800401f3_78155E4D-221-800401f3
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x800401f3
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-709-645_025D1FF3-171-1_FA827CE6-153-8007007e_FA827CE6-180-8007007e

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Allowed
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1A8FB:Dell Inc|1A8FB:Microsoft Corporation
    Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System

    OEM Activation 2.0 Data-->
    N/A


    Monday, November 17, 2008 8:03 PM

Answers

  •  
    AliciaE,

    Have you validated your Windows Operating system?  If not, please visit:

     http://www.microsoft.com/genuine  

    Click on the "Validate Windows" button located in the upper right hand corner of the webpage. Follow the instructions provided after you click on this button. Next restart your computer once you have completed the Windows Validation process.  Now please try updating Windows. Was the updating process successful or did you receive any error codes or messaging reflecting Windows Updating problems? 

    Please run the Microsoft Genuine Advantage Diagnostic Tool. Clicking the link below will download the Microsoft Genuine Advantage Diagnostic Tool.  Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard.  Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:

     http://go.microsoft.com/fwlink/?linkid=52012

    Please tell us about the Certificate of Authenticity (COA) for your copy of Windows XP.

    1. What edition/version of Windows XP is titled?

    ·         Home

    ·         Professional

    ·         Media Center

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key.

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/product.aspx?pID=2abf99cd-a5e4-469c-802e-55ca8ec542d5&cID=ea710cad-37b0-4975-bcd6-abfee19961df&method=oem&displaylang=en

    NOTE: The data collected with the Microsoft Genuine Advantage Diagnostic Tool does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.

    Without actually posting your Product Key in this post compare the last 15 characters of your COA to the last 15 characters in the Diagnostic output. If they are not the same you will have to change the product key. The easiest way to do this without having to re-install applications or lose data is to refer to the Repair Method in this KB Article: 

    KB315341 – How to perform an in-place upgrade (reinstallation) of Windows XP

    http://support.microsoft.com/kb/315341/en-us

    Warning: as with any such major procedure it is highly recommended you backup all critical/personal data on your computer that you would not want to lose and ensure you have the software to re-install your applications should something happen.

     We can also attempt to change the key using the Product Key Update tool below. The Genuine Advantage Windows Product Key Update Tool is only valid for users attempting to change their current non-genuine Windows Product Key to a genuine Certificate of Authenticity (COA) sticker or genuine Product Key – all without a reinstall. See the link below:

     http://www.microsoft.com/genuine/selfhelp/PkuInstructions.aspx?displayLang=en

    Note: This is provided no core system files are corrupted. If they are you will need to complete a clean install of your system.           

    Should the problem which you are experiencing reside with Windows Update it would fall outside the scope of the Windows Genuine Advantage (WGA) program forum. In an attempt to assist I would like to provide some information which may help. Should you experience problems while updating Windows please follow the Help and Support links on the Windows Update page. Here you will find assistance in solving Windows Update difficulties.  Frequently Asked Questions (FAQs) are located here:

    http://update.microsoft.com/microsoftupdate/v6/default.aspx?ln=en-us

    Also you may visit the Windows Update Solution Center located here:

    http://support.microsoft.com/ph/6527  

    Another alternative site is the Microsoft Product Communities located here:

    http://www.microsoft.com/communities/products/default_mspx

    Next please locate a Community for a Microsoft Product or Technology which you require assistance. Example, Windows XP is located in the lower right hand corner of the screen. Should you need XP assistance please double click on the above link and you will find a wealth of information.

    You may also visit the Windows Expert zone newsgroup forum and post Windows Update questions for further assistance. The Expert zone forum can be visited here:

    http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsupdate&lang=en&cr=US

    Thank you for your participation here on the Windows Genuine Advantage (WGA) program forums.

    Antron-

    • Marked as answer by Antron Monday, November 24, 2008 7:30 PM
    Tuesday, November 18, 2008 6:04 PM

All replies

  • It says ActiveX controls arent installed.

    Theres a article on fixing this:

    http://support.microsoft.com/kb/905226

    Monday, November 17, 2008 8:29 PM
  • I've tried that, as well as this

    http://support.microsoft.com/kb/917050

    I've tried to update my product key as well using the tool but I get the "Cannot be updated at this time" message.
    Monday, November 17, 2008 8:57 PM
  • Hello AliciaE,

    Thank you for visiting the Windows Genuine Advantage (WGA) program forum. I understand you may be having issues in regards to the Active X control. I would like to provide the following information and steps for you to follow to attempt resolving this issue.

    Step 1: WGA Manual ActiveX Installation

    Click the Start button, then Click Run

    Type: iexplore http://go.microsoft.com/fwlink/?LinkID=39204  then Click OK

     You will be prompted to download “LegitCheckControl.cab”

    Choose Open

     Once this completes, a window will open showing two files. “LegitCheckControl.dll” and “LegitCheckControl.inf” Leave this window open for now.

    Click the Start button, then Click Run

    Type: system32, then Click OK

     (If you are running Windows XP, you may need to click Show Files to allow access to this system directory.)

    Drag the “LegitCheckControl.dll” file from the window that was open into the “system32” directory folder. If you are prompted to overwrite a file, choose Yes, to overwrite any existing file. (If you are running Vista, you may be prompted to provide administrator permission to complete the action. If so, Press Continue, and allow it.)

    Click the Start button, then Click Run

    Type “regsvr32 LegitCheckControl.dll”, and then click ‘OK’.

    You should see a dialog saying “DllRegisterServer in LegitCheckControl.dll succeeded.”

    After you finish the above steps please restart the computer and try to validate Windows XP again. Here is the link:

    http://www.microsoft.com/genuine

    Please locate the “Validate Windows” button in the upper right hand corner. Double click on the button and follow the guidance. Were you able to pass Windows Validation successfully?

    Should you have additional problems please review the knowledge base (KB) article.

    KB307890 - How to activate Windows XP

    http://support.microsoft.com/default.aspx?scid=kb;en-us;307890&sd=techh .      

     Restart the computer and contact the Microsoft Activation Center to re-activate Windows should you need assistance. Activation and Registration of a Microsoft product can be located at:

    http://support.microsoft.com/kb/326851/en-us

    The Office Activation Center can be reached at (888) 652-2342 from 8:00 AM to 10:00 PM Pacific Time

    Thank you for contacting us here in the WGA program forums.

    Antron-

    Monday, November 17, 2008 9:33 PM
  • I did try that before but figured I'd try it again. Still receive an error when I run WGA. I also do not have an option to activate windows in my accessories tab.

    I get "Windows Genuine Advantage Plug-in loaded correctly."

    I did however figure out why my Product number on the tower and the one Windows gives me do not match, when my hard drive fried last year, a Dell tech replaced it along with a new copy of windows installed but he did not leave me with the cd. As I said Dell doesn't want to help me unless I fork over fifty dollars. I don't know if this could have anything to do with it.

    Also when trying to install Windows Genuine Advantage Notifications application, I received a message at the end of setup saying that my copy of windows cannot be verified as genuine at this time. 
    Monday, November 17, 2008 10:09 PM
  •  
    AliciaE,

    Have you validated your Windows Operating system?  If not, please visit:

     http://www.microsoft.com/genuine  

    Click on the "Validate Windows" button located in the upper right hand corner of the webpage. Follow the instructions provided after you click on this button. Next restart your computer once you have completed the Windows Validation process.  Now please try updating Windows. Was the updating process successful or did you receive any error codes or messaging reflecting Windows Updating problems? 

    Please run the Microsoft Genuine Advantage Diagnostic Tool. Clicking the link below will download the Microsoft Genuine Advantage Diagnostic Tool.  Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard.  Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:

     http://go.microsoft.com/fwlink/?linkid=52012

    Please tell us about the Certificate of Authenticity (COA) for your copy of Windows XP.

    1. What edition/version of Windows XP is titled?

    ·         Home

    ·         Professional

    ·         Media Center

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key.

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/product.aspx?pID=2abf99cd-a5e4-469c-802e-55ca8ec542d5&cID=ea710cad-37b0-4975-bcd6-abfee19961df&method=oem&displaylang=en

    NOTE: The data collected with the Microsoft Genuine Advantage Diagnostic Tool does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.

    Without actually posting your Product Key in this post compare the last 15 characters of your COA to the last 15 characters in the Diagnostic output. If they are not the same you will have to change the product key. The easiest way to do this without having to re-install applications or lose data is to refer to the Repair Method in this KB Article: 

    KB315341 – How to perform an in-place upgrade (reinstallation) of Windows XP

    http://support.microsoft.com/kb/315341/en-us

    Warning: as with any such major procedure it is highly recommended you backup all critical/personal data on your computer that you would not want to lose and ensure you have the software to re-install your applications should something happen.

     We can also attempt to change the key using the Product Key Update tool below. The Genuine Advantage Windows Product Key Update Tool is only valid for users attempting to change their current non-genuine Windows Product Key to a genuine Certificate of Authenticity (COA) sticker or genuine Product Key – all without a reinstall. See the link below:

     http://www.microsoft.com/genuine/selfhelp/PkuInstructions.aspx?displayLang=en

    Note: This is provided no core system files are corrupted. If they are you will need to complete a clean install of your system.           

    Should the problem which you are experiencing reside with Windows Update it would fall outside the scope of the Windows Genuine Advantage (WGA) program forum. In an attempt to assist I would like to provide some information which may help. Should you experience problems while updating Windows please follow the Help and Support links on the Windows Update page. Here you will find assistance in solving Windows Update difficulties.  Frequently Asked Questions (FAQs) are located here:

    http://update.microsoft.com/microsoftupdate/v6/default.aspx?ln=en-us

    Also you may visit the Windows Update Solution Center located here:

    http://support.microsoft.com/ph/6527  

    Another alternative site is the Microsoft Product Communities located here:

    http://www.microsoft.com/communities/products/default_mspx

    Next please locate a Community for a Microsoft Product or Technology which you require assistance. Example, Windows XP is located in the lower right hand corner of the screen. Should you need XP assistance please double click on the above link and you will find a wealth of information.

    You may also visit the Windows Expert zone newsgroup forum and post Windows Update questions for further assistance. The Expert zone forum can be visited here:

    http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsupdate&lang=en&cr=US

    Thank you for your participation here on the Windows Genuine Advantage (WGA) program forums.

    Antron-

    • Marked as answer by Antron Monday, November 24, 2008 7:30 PM
    Tuesday, November 18, 2008 6:04 PM