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CRM 2013 E-mail configuration. Cannot enable the "Allow to use credentials for e-mail processing"

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Hello,

I am trying to configure an e-mail profile in CRM 2013 and I'm kinda stuck.

I tried both the e-mail router and the server-side sync and I'm stuck with both, the reason being the fact that I cannot enable the "Allow to use credentials for e-mail processing" checkbox.

like the following image, unable to edit: it very urgent for me!!!

Thanks in advance,

Thank you!!!

Tuesday, March 31, 2015 4:20 PM

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Hi Kenny,

The warning in your screenshot states the some of the mailboxes are disabled (probable cause for you not being able to edit these fields);

Have you tried "Test & Enable Mailbox" button on the Ribbon?
- Proposed as answer by Abhishek73 Wednesday, April 1, 2015 4:25 AM
Tuesday, March 31, 2015 4:28 PM
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HI I tried, but its still unable to edit.

Thank you!

Wednesday, April 1, 2015 7:10 AM
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Hello Kenny,

Please check this

https://community2.dynamics-int.com/crm/b/mahenderpal/archive/2014/10/09/enable-allow-to-use-credentials-for-email-processing-in-ms-crm-2013-on-premise-continued

Hope this helps!

Regards, Abhishek Bakshi If you find this post helpful then please Vote as Helpful and Mark As Answer. Check my blog on https://mydynamicscrmblog.wordpress.com/

Wednesday, April 1, 2015 7:30 AM