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One care can not remove threats! What do I have to do? RRS feed

  • Question

  • Windows Live OneCare found potentially harmful or unwanted software on your computer
    Threat Name: Exploit:HTML/IFrame_Exploit.D
    Detection Date and Time: 04/20/2009 11:22
    File Name: C:\Documents and Settings\Daniel\Local Settings\Application Data\Microsoft\Outlook\Outlook1.pst->Message.11292: " [Mail Delivery (failure sales@fatshoesday.co.uk)]" [2007/12/10 17:28:33]->(MSG)->(HtmlRtf)
    Threat Severity: Severe
    Threat Category: Exploit
    Contained Object: Message.11292: " [Mail Delivery (failure sales@fatshoesday.co.uk)]" [2007/12/10 17:28:33]->(MSG)->(HtmlRtf)
    Threat found by On Demand Scan: (ANTIVIRUS_ONDEMAND)
    Threat Status: Remove failed
    Monday, April 20, 2009 12:38 PM

Answers

  •  

    See this post for information about Quarantine Failed - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1548384&SiteID=2

    In your case, the threat is in an email attachment stored in your .pst file. it is not a threat unless you open it and execute the attachment. OneCare can't remove the threat from the attachment. You can locate the email and delete it manually (shift-delete when highlighting the message will permantently delete it).
    -steve


    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Monday, April 20, 2009 2:15 PM
    Moderator