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SRS Data Connector Installation Issue RRS feed

  • Question

  • Hi Guys,

          I usually install CRM without any problems, but I'm facing an issue with a particular installation, when I try to install the SRS Data Connector, the SQL server name shows up in the dropdown normally but on the next screen, the instance name is blank, nothing in the dropdown.

          I did a lot of searching and tried many solutions with no luck, I checked the groups in AD and made sure that the computer and the administrator accounts are in there. The report server is working correctly, I can browse the http://localhost/Reports without any problem.

          Any assistance would be appreciated.

    Thank you in advance,

    Wednesday, October 17, 2012 7:30 AM

Answers

  • the issue was that the SQL server installed was 32bit
    • Marked as answer by Najib Saad Thursday, October 18, 2012 10:57 AM
    Thursday, October 18, 2012 10:57 AM

All replies

  • Is there any useful information in the setup log ? It should be in %appdata%\Microsoft\MSCRM\Logs


    Microsoft CRM MVP - http://mscrmuk.blogspot.com/ http://www.excitation.co.uk

    Wednesday, October 17, 2012 7:58 AM
    Moderator
  • this is the log file, the last error is when i tried to use this config file:

    <crmsetup>
    <srsdataconnector>
    <configdbserver>CRMSERVER</configdbserver>
    <autoupdateconfigdb>1</autoupdateconfigdb>
    <instancename>MSSQLSERVER</instancename>
    <InstallDir>c:\program files\Microsoft Dynamics CRM</InstallDir>
    <patch update=”false” />
    </srsdataconnector>
    </crmsetup>

    Log file:

    10:21:27|   Info| === Setup bootstrap logging started 10/15/2012 10:21:27 AM ===
    10:21:27|   Info| Bootstrap version: 5.0.9688.1533.
    10:21:27|   Info| User: Administrator.
    10:21:27|   Info| Invoked with command line: SetupServer.exe
    10:21:27|   Info| Running C:\Users\Administrator\Desktop\Backup\CRM Installers\SetupServer.exe
    10:21:27|   Info| Loading bootstrap library C:\Users\Administrator\Desktop\Backup\CRM Installers\ServerSetup.dll
    10:21:28|   Info| Microsoft Dynamics CRM is not currently installed.
    10:21:28|   Info| Closing bootstrap library C:\Users\Administrator\Desktop\Backup\CRM Installers\ServerSetup.dll
    10:21:28|   Info| Searching for MU Service in system
    10:21:28|   Info| MU Service not found in system
    10:21:28|   Info| Got IUpdateServiceRegistration interface
    10:21:28|   Info| Machine is neither opted into MU nor pending opt-in with MU
    10:21:28|   Info| MU Service registration status = Not Registered
    10:21:37|   Info| Initializing COM.
    10:21:37|   Info| Initialized COM.
    10:21:37|   Info| Retrieving language ID from base language package
    10:21:38|   Info| Created temporary regkey Software\Microsoft\MSCRMSetup
    10:21:38|   Info| Querying current AutomaticUpdatesNotificationLevel
    10:21:38|   Info| Not pausing automatic updates because AU is either not configured or is disabled.  NotificationLevel == 0
    10:21:38|   Info| SearchCriteria: CategoryIDs contains '587f7961-187a-4419-8972-318be1c318af'
    10:23:06|   Info| Filtering for product update bundle: Setup Update for Microsoft Dynamics CRM Server 2011
    10:23:06|   Info| Search found 0 updates in the collection
    10:23:06|   Info| Had not previously paused automatic updates -- skipping resume
    10:23:06|   Info| Deleted temporary regkey Software\Microsoft\MSCRMSetup
    10:23:06|   Info| No updates availabe for product.
    10:23:06|   Info| Uninitializing COM.
    10:23:06|   Info| Uninitialized COM.
    10:24:02|   Info| Copying installer files to local directory:  
    10:24:02|   Info| Package: C:\Users\Administrator\Desktop\Backup\CRM Installers\Server.msi, Options: ADDLOCAL="Installer" INSTALLDIR="C:\Users\ADMINI~1\AppData\Local\Temp\MSCRM_{8A7DE67F-0621-4456-82E0-F64B6D536C1E}" TARGETDIR="C:\Users\ADMINI~1\AppData\Local\Temp\MSCRM_{8A7DE67F-0621-4456-82E0-F64B6D536C1E}" ALLOWRUN=1
    10:24:04|   Info| Loading bootstrap library C:\Users\ADMINI~1\AppData\Local\Temp\MSCRM_{8A7DE67F-0621-4456-82E0-F64B6D536C1E}\ServerSetup.dll
    09:04:19|   Info| === Setup bootstrap logging started 10/16/2012 9:04:19 AM ===
    09:04:19|   Info| Bootstrap version: 5.0.9688.1533.
    09:04:19|   Info| User: Administrator.
    09:04:19|   Info| Invoked with command line: "C:\Users\Administrator\Desktop\Backup\CRM New\SetupServer.exe" 
    09:04:19|   Info| Running C:\Users\Administrator\Desktop\Backup\CRM New\SetupServer.exe
    09:04:19|   Info| Loading bootstrap library C:\Users\Administrator\Desktop\Backup\CRM New\ServerSetup.dll
    09:04:20|   Info| Microsoft Dynamics CRM is not currently installed.
    09:04:20|   Info| Closing bootstrap library C:\Users\Administrator\Desktop\Backup\CRM New\ServerSetup.dll
    09:04:20|   Info| Searching for MU Service in system
    09:04:20|   Info| MU Service not found in system
    09:04:20|   Info| Got IUpdateServiceRegistration interface
    09:04:20|   Info| Machine is neither opted into MU nor pending opt-in with MU
    09:04:20|   Info| MU Service registration status = Not Registered
    09:04:28|   Info| Initializing COM.
    09:04:28|   Info| Initialized COM.
    09:04:28|   Info| Retrieving language ID from base language package
    09:04:28|   Info| Created temporary regkey Software\Microsoft\MSCRMSetup
    09:04:29|   Info| Querying current AutomaticUpdatesNotificationLevel
    09:04:29|   Info| Not pausing automatic updates because AU is either not configured or is disabled.  NotificationLevel == 0
    09:04:29|   Info| SearchCriteria: CategoryIDs contains '587f7961-187a-4419-8972-318be1c318af'
    09:04:41|   Info| Filtering for product update bundle: Setup Update for Microsoft Dynamics CRM Server 2011
    09:04:41|   Info| Search found 0 updates in the collection
    09:04:41|   Info| Had not previously paused automatic updates -- skipping resume
    09:04:41|   Info| Deleted temporary regkey Software\Microsoft\MSCRMSetup
    09:04:41|   Info| No updates availabe for product.
    09:04:41|   Info| Uninitializing COM.
    09:04:41|   Info| Uninitialized COM.
    09:41:34|   Info| Copying installer files to local directory:  
    09:41:34|   Info| Package: C:\Users\Administrator\Desktop\Backup\CRM New\Server.msi, Options: ADDLOCAL="Installer" INSTALLDIR="C:\Users\ADMINI~1\AppData\Local\Temp\MSCRM_{2157BC69-5D06-4750-9334-2405081F44A9}" TARGETDIR="C:\Users\ADMINI~1\AppData\Local\Temp\MSCRM_{2157BC69-5D06-4750-9334-2405081F44A9}" ALLOWRUN=1
    09:41:36|   Info| Loading bootstrap library C:\Users\ADMINI~1\AppData\Local\Temp\MSCRM_{2157BC69-5D06-4750-9334-2405081F44A9}\ServerSetup.dll
    13:01:59|   Info| === Setup bootstrap logging started 10/16/2012 1:01:59 PM ===
    13:01:59|   Info| Bootstrap version: 5.0.9688.1533.
    13:01:59|   Info| User: Administrator.
    13:01:59|   Info| Invoked with command line: "C:\Users\Administrator\Desktop\Backup\CRM Installers\SrsDataConnector\SetupSrsDataConnector.exe" 
    13:01:59|   Info| Running C:\Users\Administrator\Desktop\Backup\CRM Installers\SrsDataConnector\SetupSrsDataConnector.exe
    13:01:59|   Info| Loading bootstrap library C:\Users\Administrator\Desktop\Backup\CRM Installers\SrsDataConnector\SrsDataConnectorSetup.dll
    13:02:00|   Info| Microsoft Dynamics® CRM Reporting Extensions is not currently installed.
    13:02:00|   Info| Closing bootstrap library C:\Users\Administrator\Desktop\Backup\CRM Installers\SrsDataConnector\SrsDataConnectorSetup.dll
    13:02:00|   Info| Searching for MU Service in system
    13:02:00|   Info| MU Service not found in system
    13:02:00|   Info| Got IUpdateServiceRegistration interface
    13:02:00|   Info| Machine is neither opted into MU nor pending opt-in with MU
    13:02:00|   Info| MU Service registration status = Not Registered
    13:02:06|   Info| Do not update Radio clicked -- proceeding with setup without update
    13:02:10|   Info| Initializing COM.
    13:02:10|   Info| Initialized COM.
    13:02:10|   Info| Retrieving language ID from base language package
    13:02:10|   Info| Created temporary regkey Software\Microsoft\MSCRMSetup
    13:02:10|   Info| Querying current AutomaticUpdatesNotificationLevel
    13:02:10|   Info| Not pausing automatic updates because AU is either not configured or is disabled.  NotificationLevel == 0
    13:02:10|   Info| SearchCriteria: CategoryIDs contains '587f7961-187a-4419-8972-318be1c318af'
    13:02:23|   Info| Filtering for product update bundle: Setup Update for Microsoft Dynamics CRM 2011 Reporting Extensions
    13:02:23|   Info| Search found 0 updates in the collection
    13:02:23|   Info| Had not previously paused automatic updates -- skipping resume
    13:02:23|   Info| Deleted temporary regkey Software\Microsoft\MSCRMSetup
    13:02:23|   Info| No updates availabe for product.
    13:02:23|   Info| Uninitializing COM.
    13:02:23|   Info| Uninitialized COM.
    13:02:30|   Info| Copying installer files to local directory:  
    13:02:30|   Info| Package: C:\Users\Administrator\Desktop\Backup\CRM Installers\SrsDataConnector\SrsDataConnector.msi, Options: ADDLOCAL="Installer" INSTALLDIR="C:\Users\ADMINI~1\AppData\Local\Temp\MSCRM_{744B252A-F49F-4CFE-B5FD-0EEA27F3D3E9}" TARGETDIR="C:\Users\ADMINI~1\AppData\Local\Temp\MSCRM_{744B252A-F49F-4CFE-B5FD-0EEA27F3D3E9}" ALLOWRUN=1
    13:02:31|   Info| Loading bootstrap library C:\Users\ADMINI~1\AppData\Local\Temp\MSCRM_{744B252A-F49F-4CFE-B5FD-0EEA27F3D3E9}\SrsDataConnectorSetup.dll
    13:03:27|   Info| Clean up all the BITS related registry key values.

    13:03:27|   Info| Closing bootstrap library C:\Users\ADMINI~1\AppData\Local\Temp\MSCRM_{744B252A-F49F-4CFE-B5FD-0EEA27F3D3E9}\SrsDataConnectorSetup.dll
    13:03:27|   Info| Clean up the BITS downloader.

    13:03:27|   Info| Uninitializing COM.
    13:03:27|   Info| Uninitialized COM.
    13:03:28|   Info| Clean up the BITS downloader.

    13:03:28|   Info| === Setup bootstrap logging ended 10/16/2012 1:03:28 PM ===
    14:53:49|   Info| === Setup bootstrap logging started 10/16/2012 2:53:49 PM ===
    14:53:49|   Info| Bootstrap version: 5.0.9688.1533.
    14:53:49|   Info| User: Administrator.
    14:53:49|   Info| Invoked with command line: "C:\Users\Administrator\Desktop\Backup\CRM Installers\SrsDataConnector\SetupSrsDataConnector.exe" 
    14:53:49|   Info| Running C:\Users\Administrator\Desktop\Backup\CRM Installers\SrsDataConnector\SetupSrsDataConnector.exe
    14:53:49|   Info| Loading bootstrap library C:\Users\Administrator\Desktop\Backup\CRM Installers\SrsDataConnector\SrsDataConnectorSetup.dll
    14:53:51|   Info| Microsoft Dynamics® CRM Reporting Extensions is not currently installed.
    14:53:51|   Info| Closing bootstrap library C:\Users\Administrator\Desktop\Backup\CRM Installers\SrsDataConnector\SrsDataConnectorSetup.dll
    14:53:51|   Info| Searching for MU Service in system
    14:53:51|   Info| MU Service not found in system
    14:53:51|   Info| Got IUpdateServiceRegistration interface
    14:53:51|   Info| Machine is neither opted into MU nor pending opt-in with MU
    14:53:51|   Info| MU Service registration status = Not Registered
    14:53:58|   Info| Initializing COM.
    14:53:58|   Info| Initialized COM.
    14:53:58|   Info| Retrieving language ID from base language package
    14:53:58|   Info| Created temporary regkey Software\Microsoft\MSCRMSetup
    14:53:58|   Info| Querying current AutomaticUpdatesNotificationLevel
    14:53:58|   Info| Not pausing automatic updates because AU is either not configured or is disabled.  NotificationLevel == 0
    14:53:58|   Info| SearchCriteria: CategoryIDs contains '587f7961-187a-4419-8972-318be1c318af'
    14:54:14|   Info| Filtering for product update bundle: Setup Update for Microsoft Dynamics CRM 2011 Reporting Extensions
    14:54:14|   Info| Search found 0 updates in the collection
    14:54:14|   Info| Had not previously paused automatic updates -- skipping resume
    14:54:14|   Info| Deleted temporary regkey Software\Microsoft\MSCRMSetup
    14:54:14|   Info| No updates availabe for product.
    14:54:14|   Info| Uninitializing COM.
    14:54:14|   Info| Uninitialized COM.
    14:54:18|   Info| Copying installer files to local directory:  
    14:54:18|   Info| Package: C:\Users\Administrator\Desktop\Backup\CRM Installers\SrsDataConnector\SrsDataConnector.msi, Options: ADDLOCAL="Installer" INSTALLDIR="C:\Users\ADMINI~1\AppData\Local\Temp\MSCRM_{31209FF7-B870-47CC-B9C8-1022E305A863}" TARGETDIR="C:\Users\ADMINI~1\AppData\Local\Temp\MSCRM_{31209FF7-B870-47CC-B9C8-1022E305A863}" ALLOWRUN=1
    14:54:22|   Info| Loading bootstrap library C:\Users\ADMINI~1\AppData\Local\Temp\MSCRM_{31209FF7-B870-47CC-B9C8-1022E305A863}\SrsDataConnectorSetup.dll
    14:59:35|   Info| Closing bootstrap library C:\Users\ADMINI~1\AppData\Local\Temp\MSCRM_{31209FF7-B870-47CC-B9C8-1022E305A863}\SrsDataConnectorSetup.dll
    14:59:35|   Info| Clean up the BITS downloader.

    14:59:35|   Info| Uninitializing COM.
    14:59:35|   Info| Uninitialized COM.
    14:59:36|   Info| Clean up the BITS downloader.

    14:59:36|   Info| === Setup bootstrap logging ended 10/16/2012 2:59:36 PM ===
    p\CRM Installers\SrsDataConnector\SetupSrsDataConnector.exe" 
    14:59:35|   Info| Running C:\Users\Administrator\Desktop\Backup\CRM Installers\SrsDataConnector\SetupSrsDataConnector.exe
    14:59:35|   Info| Loading bootstrap library C:\Users\Administrator\Desktop\Backup\CRM Installers\SrsDataConnector\SrsDataConnectorSetup.dll
    14:59:36|   Info| Microsoft Dynamics® CRM Reporting Extensions is not currently installed.
    14:59:36|   Info| Closing bootstrap library C:\Users\Administrator\Desktop\Backup\CRM Installers\SrsDataConnector\SrsDataConnectorSetup.dll
    14:59:36|   Info| Searching for MU Service in system
    14:59:36|   Info| MU Service not found in system
    14:59:36|   Info| Got IUpdateServiceRegistration interface
    14:59:36|   Info| Machine is neither opted into MU nor pending opt-in with MU
    14:59:36|   Info| MU Service registration status = Not Registered
    14:59:42|   Info| Do not update Radio clicked -- proceeding with setup without update
    14:59:43|   Info| Do not update Radio clicked -- proceeding with setup without update
    14:59:43|   Info| Copying installer files to local directory:  
    14:59:43|   Info| Package: C:\Users\Administrator\Desktop\Backup\CRM Installers\SrsDataConnector\SrsDataConnector.msi, Options: ADDLOCAL="Installer" INSTALLDIR="C:\Users\ADMINI~1\AppData\Local\Temp\MSCRM_{B99676BA-B923-4BD7-B128-DAFE93F2CD36}" TARGETDIR="C:\Users\ADMINI~1\AppData\Local\Temp\MSCRM_{B99676BA-B923-4BD7-B128-DAFE93F2CD36}" ALLOWRUN=1
    14:59:44|   Info| Loading bootstrap library C:\Users\ADMINI~1\AppData\Local\Temp\MSCRM_{B99676BA-B923-4BD7-B128-DAFE93F2CD36}\SrsDataConnectorSetup.dll
    15:03:05|   Info| Closing bootstrap library C:\Users\ADMINI~1\AppData\Local\Temp\MSCRM_{B99676BA-B923-4BD7-B128-DAFE93F2CD36}\SrsDataConnectorSetup.dll
    15:03:05|   Info| Clean up the BITS downloader.

    15:03:05|   Info| Uninitializing COM.
    15:03:05|   Info| Uninitialized COM.
    15:03:05|   Info| Clean up the BITS downloader.

    15:03:05|   Info| === Setup bootstrap logging ended 10/16/2012 3:03:05 PM ===
    08:30:07|   Info| === Setup bootstrap logging started 10/17/2012 8:30:07 AM ===
    08:30:07|   Info| Bootstrap version: 5.0.9688.1533.
    08:30:07|   Info| User: Administrator.
    08:30:07|   Info| Invoked with command line: "C:\Users\Administrator\Desktop\Backup\CRM Installers\SrsDataConnector\SetupSrsDataConnector.exe" 
    08:30:07|   Info| Running C:\Users\Administrator\Desktop\Backup\CRM Installers\SrsDataConnector\SetupSrsDataConnector.exe
    08:30:07|   Info| Loading bootstrap library C:\Users\Administrator\Desktop\Backup\CRM Installers\SrsDataConnector\SrsDataConnectorSetup.dll
    08:30:08|   Info| Microsoft Dynamics® CRM Reporting Extensions is not currently installed.
    08:30:08|   Info| Closing bootstrap library C:\Users\Administrator\Desktop\Backup\CRM Installers\SrsDataConnector\SrsDataConnectorSetup.dll
    08:30:08|   Info| Searching for MU Service in system
    08:30:08|   Info| MU Service not found in system
    08:30:08|   Info| Got IUpdateServiceRegistration interface
    08:30:08|   Info| Machine is neither opted into MU nor pending opt-in with MU
    08:30:08|   Info| MU Service registration status = Not Registered
    08:30:27|   Info| Do not update Radio clicked -- proceeding with setup without update
    08:30:28|   Info| Do not update Radio clicked -- proceeding with setup without update
    08:30:28|   Info| Copying installer files to local directory:  
    08:30:28|   Info| Package: C:\Users\Administrator\Desktop\Backup\CRM Installers\SrsDataConnector\SrsDataConnector.msi, Options: ADDLOCAL="Installer" INSTALLDIR="C:\Users\ADMINI~1\AppData\Local\Temp\MSCRM_{C7012BCF-EAED-42F0-B310-027F0D0C71E2}" TARGETDIR="C:\Users\ADMINI~1\AppData\Local\Temp\MSCRM_{C7012BCF-EAED-42F0-B310-027F0D0C71E2}" ALLOWRUN=1
    08:30:30|   Info| Loading bootstrap library C:\Users\ADMINI~1\AppData\Local\Temp\MSCRM_{C7012BCF-EAED-42F0-B310-027F0D0C71E2}\SrsDataConnectorSetup.dll
    08:32:36|   Info| Closing bootstrap library C:\Users\ADMINI~1\AppData\Local\Temp\MSCRM_{C7012BCF-EAED-42F0-B310-027F0D0C71E2}\SrsDataConnectorSetup.dll
    08:32:36|   Info| Clean up the BITS downloader.

    08:32:36|   Info| Uninitializing COM.
    08:32:36|   Info| Uninitialized COM.
    08:32:36|   Info| Clean up the BITS downloader.

    08:32:36|   Info| === Setup bootstrap logging ended 10/17/2012 8:32:36 AM ===
    09:07:52|   Info| === Setup bootstrap logging started 10/17/2012 9:07:52 AM ===
    09:07:52|   Info| Bootstrap version: 5.0.9688.1533.
    09:07:52|   Info| User: Administrator.
    09:07:52|   Info| Invoked with command line: "C:\Users\Administrator\Desktop\Backup\CRM New\SrsDataConnector\SetupSrsDataConnector.exe" 
    09:07:52|   Info| Running C:\Users\Administrator\Desktop\Backup\CRM New\SrsDataConnector\SetupSrsDataConnector.exe
    09:07:52|   Info| Loading bootstrap library C:\Users\Administrator\Desktop\Backup\CRM New\SrsDataConnector\SrsDataConnectorSetup.dll
    09:07:53|   Info| Microsoft Dynamics® CRM Reporting Extensions is not currently installed.
    09:07:54|   Info| Closing bootstrap library C:\Users\Administrator\Desktop\Backup\CRM New\SrsDataConnector\SrsDataConnectorSetup.dll
    09:07:54|   Info| Searching for MU Service in system
    09:07:54|   Info| MU Service not found in system
    09:07:54|   Info| Got IUpdateServiceRegistration interface
    09:07:54|   Info| Machine is neither opted into MU nor pending opt-in with MU
    09:07:54|   Info| MU Service registration status = Not Registered
    09:08:01|   Info| Do not update Radio clicked -- proceeding with setup without update
    09:08:03|   Info| Do not update Radio clicked -- proceeding with setup without update
    09:08:03|   Info| Copying installer files to local directory:  
    09:08:03|   Info| Package: C:\Users\Administrator\Desktop\Backup\CRM New\SrsDataConnector\SrsDataConnector.msi, Options: ADDLOCAL="Installer" INSTALLDIR="C:\Users\ADMINI~1\AppData\Local\Temp\MSCRM_{1977D159-C33A-4072-AE0F-BDD39DECFA6C}" TARGETDIR="C:\Users\ADMINI~1\AppData\Local\Temp\MSCRM_{1977D159-C33A-4072-AE0F-BDD39DECFA6C}" ALLOWRUN=1
    09:08:04|   Info| Loading bootstrap library C:\Users\ADMINI~1\AppData\Local\Temp\MSCRM_{1977D159-C33A-4072-AE0F-BDD39DECFA6C}\SrsDataConnectorSetup.dll
    09:13:33|   Info| Closing bootstrap library C:\Users\ADMINI~1\AppData\Local\Temp\MSCRM_{1977D159-C33A-4072-AE0F-BDD39DECFA6C}\SrsDataConnectorSetup.dll
    09:13:34|   Info| Clean up the BITS downloader.

    09:13:34|   Info| Uninitializing COM.
    09:13:34|   Info| Uninitialized COM.
    09:13:34|   Info| Clean up the BITS downloader.

    09:13:34|   Info| === Setup bootstrap logging ended 10/17/2012 9:13:34 AM ===
    09:13:39|   Info| === Setup bootstrap logging started 10/17/2012 9:13:39 AM ===
    09:13:39|   Info| Bootstrap version: 5.0.9688.1533.
    09:13:39|   Info| User: Administrator.
    09:13:39|   Info| Invoked with command line: "C:\Users\Administrator\Desktop\Backup\CRM New\SrsDataConnector\SetupSrsDataConnector.exe" 
    09:13:39|   Info| Running C:\Users\Administrator\Desktop\Backup\CRM New\SrsDataConnector\SetupSrsDataConnector.exe
    09:13:39|   Info| Loading bootstrap library C:\Users\Administrator\Desktop\Backup\CRM New\SrsDataConnector\SrsDataConnectorSetup.dll
    09:13:40|   Info| Microsoft Dynamics® CRM Reporting Extensions is not currently installed.
    09:13:40|   Info| Closing bootstrap library C:\Users\Administrator\Desktop\Backup\CRM New\SrsDataConnector\SrsDataConnectorSetup.dll
    09:13:40|   Info| Searching for MU Service in system
    09:13:40|   Info| MU Service not found in system
    09:13:40|   Info| Got IUpdateServiceRegistration interface
    09:13:40|   Info| Machine is neither opted into MU nor pending opt-in with MU
    09:13:40|   Info| MU Service registration status = Not Registered
    09:14:02|   Info| Do not update Radio clicked -- proceeding with setup without update
    09:14:05|   Info| Do not update Radio clicked -- proceeding with setup without update
    09:14:05|   Info| Copying installer files to local directory:  
    09:14:05|   Info| Package: C:\Users\Administrator\Desktop\Backup\CRM New\SrsDataConnector\SrsDataConnector.msi, Options: ADDLOCAL="Installer" INSTALLDIR="C:\Users\ADMINI~1\AppData\Local\Temp\MSCRM_{BA2D9DFE-0549-4F8A-A4B1-AFD15225BC76}" TARGETDIR="C:\Users\ADMINI~1\AppData\Local\Temp\MSCRM_{BA2D9DFE-0549-4F8A-A4B1-AFD15225BC76}" ALLOWRUN=1
    09:14:06|   Info| Loading bootstrap library C:\Users\ADMINI~1\AppData\Local\Temp\MSCRM_{BA2D9DFE-0549-4F8A-A4B1-AFD15225BC76}\SrsDataConnectorSetup.dll
    09:15:06|   Info| Closing bootstrap library C:\Users\ADMINI~1\AppData\Local\Temp\MSCRM_{BA2D9DFE-0549-4F8A-A4B1-AFD15225BC76}\SrsDataConnectorSetup.dll
    09:15:07|   Info| Clean up the BITS downloader.

    09:15:07|   Info| Uninitializing COM.
    09:15:07|   Info| Uninitialized COM.
    09:15:07|   Info| Clean up the BITS downloader.

    09:15:07|   Info| === Setup bootstrap logging ended 10/17/2012 9:15:07 AM ===
    09:35:47|   Info| === Setup bootstrap logging started 10/17/2012 9:35:47 AM ===
    09:35:47|   Info| Bootstrap version: 5.0.9688.1533.
    09:35:47|   Info| User: Administrator.
    09:35:47|   Info| Invoked with command line: setupsrsdataconnector.exe  /config C:\config.xml
    09:35:47|   Info| Running C:\Users\Administrator\Desktop\Backup\CRM New\SrsDataConnector\SetupSrsDataConnector.exe
    09:35:47|   Info| Loading bootstrap library C:\Users\Administrator\Desktop\Backup\CRM New\SrsDataConnector\SrsDataConnectorSetup.dll
    09:35:48|   Info| Microsoft Dynamics® CRM Reporting Extensions is not currently installed.
    09:35:48|   Info| Closing bootstrap library C:\Users\Administrator\Desktop\Backup\CRM New\SrsDataConnector\SrsDataConnectorSetup.dll
    09:35:48|   Info| Beginning to parse configuration file 'C:\config.xml'
    09:35:48|   Info| Found product element: srsdataconnector
    09:35:48|  Error| Error parsing config file(HRESULT = 0xC00CE508) (configfileparse.h:CConfigFileParser::Parse:435).
    09:35:48|   Info| Clean up the BITS downloader.

    09:38:20|  Error| Error parsing config file, Error, OK
    09:38:20|   Info| InputResult: OK
    09:38:21|   Info| Uninitializing COM.
    09:38:21|   Info| Uninitialized COM.
    09:38:21|   Info| Clean up the BITS downloader.

    09:38:21|   Info| === Setup bootstrap logging ended 10/17/2012 9:38:21 AM ===
    09:39:17|   Info| === Setup bootstrap logging started 10/17/2012 9:39:17 AM ===
    09:39:17|   Info| Bootstrap version: 5.0.9688.1533.
    09:39:17|   Info| User: Administrator.
    09:39:17|   Info| Invoked with command line: "C:\Users\Administrator\Desktop\Backup\CRM New\SrsDataConnector\SetupSrsDataConnector.exe" 
    09:39:17|   Info| Running C:\Users\Administrator\Desktop\Backup\CRM New\SrsDataConnector\SetupSrsDataConnector.exe
    09:39:17|   Info| Loading bootstrap library C:\Users\Administrator\Desktop\Backup\CRM New\SrsDataConnector\SrsDataConnectorSetup.dll
    09:39:17|   Info| Microsoft Dynamics® CRM Reporting Extensions is not currently installed.
    09:39:17|   Info| Closing bootstrap library C:\Users\Administrator\Desktop\Backup\CRM New\SrsDataConnector\SrsDataConnectorSetup.dll
    09:39:18|   Info| Searching for MU Service in system
    09:39:18|   Info| MU Service not found in system
    09:39:18|   Info| Got IUpdateServiceRegistration interface
    09:39:18|   Info| Machine is neither opted into MU nor pending opt-in with MU
    09:39:18|   Info| MU Service registration status = Not Registered
    09:39:23|   Info| Do not update Radio clicked -- proceeding with setup without update
    09:39:24|   Info| Do not update Radio clicked -- proceeding with setup without update
    09:39:24|   Info| Copying installer files to local directory:  
    09:39:25|   Info| Package: C:\Users\Administrator\Desktop\Backup\CRM New\SrsDataConnector\SrsDataConnector.msi, Options: ADDLOCAL="Installer" INSTALLDIR="C:\Users\ADMINI~1\AppData\Local\Temp\MSCRM_{A4EFCFCE-E9E0-4B11-9FA6-9655499609F9}" TARGETDIR="C:\Users\ADMINI~1\AppData\Local\Temp\MSCRM_{A4EFCFCE-E9E0-4B11-9FA6-9655499609F9}" ALLOWRUN=1
    09:39:27|   Info| Loading bootstrap library C:\Users\ADMINI~1\AppData\Local\Temp\MSCRM_{A4EFCFCE-E9E0-4B11-9FA6-9655499609F9}\SrsDataConnectorSetup.dll
    09:40:22|   Info| Closing bootstrap library C:\Users\ADMINI~1\AppData\Local\Temp\MSCRM_{A4EFCFCE-E9E0-4B11-9FA6-9655499609F9}\SrsDataConnectorSetup.dll
    09:40:22|   Info| Clean up the BITS downloader.

    09:40:22|   Info| Uninitializing COM.
    09:40:22|   Info| Uninitialized COM.
    09:40:22|   Info| Clean up the BITS downloader.

    09:40:22|   Info| === Setup bootstrap logging ended 10/17/2012 9:40:22 AM ===

    Thanks,

    Wednesday, October 17, 2012 8:03 AM
  • Wednesday, October 17, 2012 8:10 AM
  • Which version of SQL Server are you connecting to ? The log indicates you're not installing updates for the installer - if you have SQL 2012, then I think you need the updates

    Microsoft CRM MVP - http://mscrmuk.blogspot.com/ http://www.excitation.co.uk

    Wednesday, October 17, 2012 8:11 AM
    Moderator
  • I have Windows Server 2008 and SQL Server 2008 R2 with SP2, I checked the "Get Updates" before and it said "you have the latest files".
    Wednesday, October 17, 2012 8:18 AM
  • On the SQL server account object in AD, what is the name of the registered instance of the SQL server and it's port?

    Since you are experienced in deploying CRM 2011, I'm sure you are installing on a default instance, correct?

    I think you must have noticed the : MU Service not found in system error early on in the log.

    Also is the "Adminsitrator" account a good choice for a deployment administrator account?


    Curtis J Spanburgh

    Wednesday, October 17, 2012 3:12 PM
    Moderator
  • the issue was that the SQL server installed was 32bit
    • Marked as answer by Najib Saad Thursday, October 18, 2012 10:57 AM
    Thursday, October 18, 2012 10:57 AM
  • Glad you got it sorted out Najib.

    Hope you get a better choice on the "Deployment Administrator" account.

    /:>


    Curtis J Spanburgh

    Thursday, October 18, 2012 2:28 PM
    Moderator