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CRM 2011 w3wp.exe SocketException The requested name is valid but no data of the requested type was found at Microsoft.Crm.Web.Workplace.UIXmlDescriptionGenerato

Question
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Hi everybody,
since a week we got several ASP.Net 4.0 Warning on the AppServer and we're not able to configure any new outlook client, which is just a visible consequence of this exception.
Do you have any idea what could happened and how to solve it?
We're currently on UR11 and didn't have any problems in the past!
Thank you in advance!
Event code: 3005
Event message: An unhandled exception has occurred.
Event time: 1/14/2014 9:51:05 AM
Event time (UTC): 1/14/2014 8:51:05 AM
Event ID: 629e91fca18746f69b5d2eb0d9c0e1a5
Event sequence: 1059601
Event occurrence: 389
Event detail code: 0
Application information:
Application domain: /LM/W3SVC/2/ROOT-1-130341185733305174
Trust level: Full
Application Virtual Path: /
Application Path: C:\Program Files\Microsoft Dynamics CRM\CRMWeb\
Machine name: X-S-CRM15
Process information:
Process ID: 4568
Process name: w3wp.exe
Account name: ARTHREX\gmbh_crmappadmin
Exception information:
Exception type: SocketException
Exception message: The requested name is valid, but no data of the requested type was found
at Microsoft.Crm.Web.Workplace.UIXmlDescriptionGenerator.ConfigureMenus()
at Microsoft.Crm.Application.Controls.AppUIPage.OnPreRender(EventArgs e)
at System.Web.UI.Control.PreRenderRecursiveInternal()
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
Request information:
Request URL: http://x-c-crm02:5555/ArthrexFR/_root/getUIXml.aspx?client=OutlookWorkstationClient&online=1&savedCredentials=0&signOutSupported=0&hash=5E-49-C3-88-4E-EF-53-4A-B0-99-60-C2-62-1C-EB-C3
Request path: /ArthrexFR/_root/getUIXml.aspx
User host address: 192.168.x.x
User: ARTHREX\xgueddimi
Is authenticated: True
Authentication Type: Negotiate
Thread account name: ARTHREX\gmbh_crmappadmin
Thread information:
Thread ID: 20
Thread account name: ARTHREX\gmbh_crmappadmin
Is impersonating: False
Stack trace: at Microsoft.Crm.Web.Workplace.UIXmlDescriptionGenerator.ConfigureMenus()
at Microsoft.Crm.Application.Controls.AppUIPage.OnPreRender(EventArgs e)
at System.Web.UI.Control.PreRenderRecursiveInternal()
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)Tuesday, January 14, 2014 9:28 AM
All replies
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Hello Tim,
i have the same exception. Did you find the problem?
Best regards Michael
Gruß Michael
Tuesday, February 4, 2014 9:05 PM -
Did this start happening after installing rollup 11? If so, is removing the rollup an option to see if this helps?
Look in the deployment manager for CRM and make sure that all the orgs are at the same rollup level if you have more than 1 org.
If you have more than 1 org that is a different rollup level or you attempt to connect the Outlook client to 2 different CRM environments such as DEV and TEST environments where the rollup levels are different, I have seen this not let the Outlook client complete configuration. You don't want to run mismatched rollup version anywhere with CRM because it could cause unforeseen issues.
You may want to run a fiddler trace to watch the packets, and run both a CRM server trace and Outlook client trace while trying to configure to see what CRM is having a problem with.
Jason Peterson
Wednesday, February 5, 2014 11:12 AM -
It's fixed in the meantime.
There was a wrong entry in the HelpServerURL from the ConfigSettings table of the MSCRM_Config DB.
It pointed to an already deleted server. After updating this to our currently used app server everything works fine:-)Wednesday, February 12, 2014 12:27 PM