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Tracking Instant Message Conversations in Microsoft Dynamics CRM RRS feed

  • Question

  • Hi,

    I am following Tracking Instant Message Conversations in Microsoft Dynamics CRM

    http://blogs.javista.com/2008/06/02/tracking-instant-message-conversations-in-microsoft-dynamics-crm/ article but in my Outlook 2007, I can't find "Track in CRM" button.
    What's wrong in my settings.

    FYI:
    SERVER:
    -1x crm4, crm4 email router
    -1x office communication server 2007
    -1x AD Win 2k3 R2SP2
    -1x Exchange 2007

    CLIENT:
    -1x crm4 client +
    1x crm4 for outlook +
    1x cisco client +
    1x outlook 2007 +
    1x communicator 2007

    Between communicator can talk without problem
    I can see chatting conversation in Outlook History

    thanks

    Wednesday, June 18, 2008 7:50 AM

Answers

  • Imran,

    Sorry for my mistake.
    I haven't run CRM4Outlook Configuration Wizard.
    When I run the wizard, I encounter it can't connect to the server.
    After searching, I found this tool in this link http://support.microsoft.com/kb/948779 and http://www.sadev.co.za/node/171.
    Then I run the tool, after that then I can connect using crm4outlook from the client.
    In the Outlook client, then I can see "Track in CRM"

    thanks
    Thursday, June 19, 2008 8:28 AM

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