Answered by:
Unknown Validation Error prevents all downloads by causing endless circle

Question
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When I try to download software I am asked to validate. The validation fails because of an unknown error. I then hit the Validate button that appers on the the page next to the unknown message after the first failure and it comes up successful. However, I cannot go back to download the software because it again asks for a validation and the entire frustrating process begins anew.
I have installed and successfully run the diagnostic tool and it is giving me a "Genuine" validation status. This is extremely aggravating as I am attempting to download software my "Problem Reports and Solutions" recommends.
Here is the Diagnostic report:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Genuine
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
Windows Product ID: 89583-OEM-7332157-00204
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6002.2.00010300.2.0.003
ID: {9B637B83-EDEE-4DF8-BF9D-3DC1A76DF103}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000009
Build lab: 6002.vistasp2_gdr.090803-2339
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{9B637B83-EDEE-4DF8-BF9D-3DC1A76DF103}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89583-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-634531517-1395613838-1485212010</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio XPS 1640</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A06</Version><SMBIOSVersion major="2" minor="5"/><Date>20090319000000.000000+000</Date></BIOS><HWID>A8333507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>M09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>C0BE33A21C22720</Val><Hash>tQELRTGCQruOdQULBsxN3YuaCjE=</Hash><Pid>81602-912-7501224-68408</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.0.6002.18005
Name: Windows(TM) Vista, HomePremium edition
Description: Windows Operating System - Vista, OEM_SLP channel
Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89583-00146-321-500204-02-1033-6001.0000-1532009
Installation ID: 018485349284016402007722278062691854258893885712159400
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
Partial Product Key: B9HD2
License Status: LicensedWindows Activation Technologies-->
N/AHWID Data-->
HWID Hash Current: OgAAAAEABQABAAEAAQACAAAAAwABAAEA6GG2YhobCJu+DnApyEx6f1RFoPDy9Brsvi4YX0iJrFZGyg==OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC PTLTD APIC
FACP INTEL CRESTLNE
HPET INTEL CRESTLNE
BOOT PTLTD $SBFTBL$
MCFG INTEL CRESTLNE
SLIC DELL M09
OSFR DELL DELL
SSDT PmRef CpuPm
SSDT PmRef CpuPm
SSDT PmRef CpuPmSaturday, September 11, 2010 3:38 PM
Answers
-
"Uusal" wrote in message news:18419e6d-aa37-439e-bbfc-88daa612740f...
When I try to download software I am asked to validate. The validation fails because of an unknown error. I then hit the Validate button that appers on the the page next to the unknown message after the first failure and it comes up successful. However, I cannot go back to download the software because it again asks for a validation and the entire frustrating process begins anew.
I have installed and successfully run the diagnostic tool and it is giving me a "Genuine" validation status. This is extremely aggravating as I am attempting to download software my "Problem Reports and Solutions" recommends.
Here is the Diagnostic report:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Genuine
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
Windows Product ID: 89583-OEM-7332157-00204
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6002.2.00010300.2.0.003
The most likely problem here is over-protective anti-malware settings or applications on the machine - what resident anti-virus and other anti-malware are you using?What firewall? Assuming the machine is connected to the internet through a router, try disabling the firewall temporarily - does this help?Try checking settings using the Validation diagnostics sitewhat results do you get?
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by Darin Smith MS Wednesday, September 15, 2010 6:54 PM
Saturday, September 11, 2010 5:22 PMModerator
All replies
-
"Uusal" wrote in message news:18419e6d-aa37-439e-bbfc-88daa612740f...
When I try to download software I am asked to validate. The validation fails because of an unknown error. I then hit the Validate button that appers on the the page next to the unknown message after the first failure and it comes up successful. However, I cannot go back to download the software because it again asks for a validation and the entire frustrating process begins anew.
I have installed and successfully run the diagnostic tool and it is giving me a "Genuine" validation status. This is extremely aggravating as I am attempting to download software my "Problem Reports and Solutions" recommends.
Here is the Diagnostic report:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Genuine
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
Windows Product ID: 89583-OEM-7332157-00204
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6002.2.00010300.2.0.003
The most likely problem here is over-protective anti-malware settings or applications on the machine - what resident anti-virus and other anti-malware are you using?What firewall? Assuming the machine is connected to the internet through a router, try disabling the firewall temporarily - does this help?Try checking settings using the Validation diagnostics sitewhat results do you get?
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by Darin Smith MS Wednesday, September 15, 2010 6:54 PM
Saturday, September 11, 2010 5:22 PMModerator -
No reply from the Original Poster.
Issue is assumed to be resolved.
Darin MSWednesday, September 15, 2010 6:54 PM