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  • Question

  • Please stop sending pop ups sugesting my microsoft product is non genuine. I bought it new installed in a new Toshiba Lap Top with a back up disk that is still sealed it says on the front for distribution with new toshiba PC only the numbers on the back are GX1C0006BF10 and 6Z1B0121701 IT also states Windows XP Professional Manual Set on the back It is version 2002 please attend to this matter.  I wil be happy to mail you the back up disc still sealed for checking and return. Clive Cheshire
    • Split by Stephen Holm Thursday, March 19, 2009 9:14 PM Splitting thread
    Thursday, March 19, 2009 12:41 AM

Answers

  • Hello Clive,

    Thank you for posting in our Office Genuine Advantage Forums. First I have split your posting off from the other thread so we may focus more attention on what problem you are currently experiencing. Please follow the steps in this sticky post http://social.microsoft.com/Forums/en-US/genuineoffice/thread/8d640c5d-bb4b-4fcf-88d5-42355ed957ae and run the MGA Diagnostic Tool.  Next paste us back the results from the MGA Diagnostic Tool. This will allow us to see what you are experiencing so we may begin to provide you with a resolution.


    Thank you Clive,


    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Monday, March 23, 2009 6:29 PM
    Thursday, March 19, 2009 9:18 PM