Hello Clive,
Thank you for posting in our Office Genuine Advantage Forums. First I have split your posting off from the other thread so we may focus more attention on what problem you are currently experiencing. Please follow the steps in this sticky post
http://social.microsoft.com/Forums/en-US/genuineoffice/thread/8d640c5d-bb4b-4fcf-88d5-42355ed957ae and run the MGA Diagnostic Tool. Next paste us back the results from the MGA Diagnostic Tool. This will allow us to see what you are experiencing so we may begin to provide you with a resolution.
Thank you Clive,
Stephen
Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm