locked
Win7 - Suddenly decides it's not genuine. RRS feed

  • Question

  • Hi,

    A friend built me a PC to my specification a few years ago and installed a "System Builder" version of Windows 7 Home Premium fully in accordance with the relevant T&C's.

    The installation activated correctly and has been running for a few years with no problems.

    This morning it seems to have suddenly decided that it's not a genuine copy of Win7. I'm confused as I have the original  installation disk and the COA sticker. From research I can see that the "Product Key Is Blocked". I cannot believe this a counterfeit copy as the supplier was trustworthy, the product activated successfully when I first had the PC and all the anti-piracy measures applied by Microsoft seem to be correct (installation disk has the hologram, and the COA label has the complex printing and the 'sparkly' Microsoft bit)  Both of which appear totally genuine to me.

    I'd be really grateful if someone could tell me what's going on, and how to remove this "Not Genuine" message.

    Many Thanks.

    I've run the diagnostic and it's shown below:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-DP2M3-T3CW4-JHD3T
    Windows Product Key Hash: nDUM/CFBcOJK8ZEpxc2MuN6N604=
    Windows Product ID: 00359-OEM-9903347-21885
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {F4A642D6-E4E5-419A-85E8-9ACB067D77C2}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_ldr.170427-1518
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Pale Moon\palemoon.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F4A642D6-E4E5-419A-85E8-9ACB067D77C2}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-JHD3T</PKey><PID>00359-OEM-9903347-21885</PID><PIDType>8</PIDType><SID>S-1-5-21-2454096351-214819297-1059529100</SID><SYSTEM><Manufacturer>GIGABYTE</Manufacturer><Model>GB-BXBT-2807</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>F6</Version><SMBIOSVersion major="2" minor="8"/><Date>20141208000000.000000+000</Date></BIOS><HWID>4CD80C00018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
    Activation ID: 01f5fc37-a99e-45c5-b65e-d762f3518ead
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00198-033-421885-02-2057-7601.0000-3372015
    Installation ID: 000044288753260722436575866155599121173730840382897786
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: JHD3T
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 3
    Trusted time: 28/05/2017 17:15:49

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 5:28:2017 12:16
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAAAAgABAAEAAAADAAAAAwABAAEA6GFAQWgW8lD6yyaIsAcyX76kOOROB4SSTt4=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ALASKA        A M I
      FACP            ALASKA        A M I
      HPET            ALASKA        A M I
      MCFG            ALASKA        A M I
      FPDT            ALASKA        A M I
      LPIT            ALASKA        A M I
      SSDT            PmRef        CpuPm
      SSDT            PmRef        CpuPm
      SSDT            PmRef        CpuPm
      UEFI            ALASKA        A M I

    Sunday, May 28, 2017 5:24 PM

Answers

  • The License Type here is COA_SLP/OEM_COA_SLP - which is only legally available on machines pre-installed at the factory by major manufacturers.

    As such it seems that your friend was sold a counterfeit OEM  - there have been a number of these in the forums over the past few years (since Windows 8 came out), and it's my belief that they are either true counterfeits or stolen stock from the end of Windows 7 sales in 2012.

    I don't think there's much I can do except point you at the Operator Activation people, and ask for their advice. As far as I know, MS doesn't offer Get Genuine Kits for this type of counterfeit, but I'll give you the link anyhow...

    telephone activation (operator calls)

    Click on the Start button

    in the Search box, type

    SLUI   4

    and hit the Enter key

    follow the instructions, but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you 

    Piracy Report site (and possible Get Genuine Kit source)

    https://www.microsoft.com/howtotell/cfr/Report.aspx


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, May 31, 2017 4:51 PM
    Moderator