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Windows update error -> slsvc won't start (system error 2) RRS feed

  • Question

  • I've read the posts and ultimately tried repair for system error 3 & 2?

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {9DA1FC3A-3E5E-42FC-84FD-C7A3534D75CF}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.100218-0019
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9DA1FC3A-3E5E-42FC-84FD-C7A3534D75CF}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-2330129607-2722692303-3107638541</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6000 (RP297UA#ABA)  </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.2D     </Version><SMBIOSVersion major="2" minor="4"/><Date>20081126000000.000000+000</Date></BIOS><HWID>5A323507018400EE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: PgAAAAEABwABAAIAAQABAAAAAwABAAEAnJ+yu5TmFrugNIbz1kNozuIVSOTGmHhrArzy9KqlVDwg36xW9Eg=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HP      30BB   
      FACP   INTEL   CALISTGA
      HPET   HP      30BB   
      BOOT   HP      30BB   
      MCFG   HP      30BB   
      TCPA   HP      30BB   
      APIC   HP      30BB   
      SLIC   HPQOEM  SLIC-MPC
      SSDT   HP     30BB   
      SSDT   HP     30BB   
      SSDT   HP     30BB   
      SSDT   HP     30BB   

     

    Monday, August 9, 2010 1:05 AM

Answers

  • Hello Brian Dubs,

      "System Error 2 has occured. The system cannot find the file specified."  Means that Windows is unable to find the file.  In this case the file is slsvc.exe.

       The Repair steps, found in the Announcements section, were developed for when it was found that one or more of the Free Registry Cleaners, out on the internet, were deleting the Registry Entry that tells Windows where to find the slsvc.exe file.  In this scenario, System Error 3 means the Registry Entry is completly gone and System Error 2 means the Registry Entry is there, but was malformed (from when the Registry Cleaner tried to 'Undelete' the entry it had deleted).

      Since the steps, found in the Announcements section, did not resolve your issue, we know that the problem is not with the Registry, so the issue must be that the slsvc.exe file is, in fact, not where the file is supposed to be. The file should be in %windir%\system32 (for most systems, this means C:\Windows\system32).

      So, what does this all mean? It would appear that, somehow, the slsvc.exe file, in your copy of Windows, has either been deleted, moved or renamed. And, unfortunatly, I have no idea who/what did it or how.

    NOTE: Without being in front of your computer, I can't be completly sure that this is the issue, but given the system error 2 message and the fact that the Registry Fix steps didn't work, the issue is most likely a missing slsvc.exe file (missing, renames, deleted, moved..whatever...as far as Windows is concerned, it amounts to the same thing).

     Unfortunetly, repairing or replacing missing files is outside my experties.  I recommend posting in the 'System Repair and Recovery' section of the Windows Vista Answers forum http://social.answers.microsoft.com/Forums/en-US/category/windowsvista

    Sorry I couldn't be more help,


    Darin MS
    Monday, August 9, 2010 10:05 PM