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Office 2007 used to be genuine, not it isn't! RRS feed

  • Question

  •  

    I was attempting to dowload the PDF add-in to MS Word, when it seems my copy of office failed validation!  The thing is, it used to pass perfectly. 

     

    After some searching, I ran the diagnostics mentioned in this forum, all passed with flying colors.   Even when I run the detailed diagnostic, it seems to pass.  I've posted the results of diagnostic tool below. 

     

    Any suggestions?

     

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-BCGXX-VBB4K-M7XQ7
    Windows Product Key Hash: goXSgFg3A4eSQWTeKxPTM8M9Sc4=
    Windows Product ID: 89587-309-0415155-71351
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010100.0.0.001
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {ED847343-487F-4380-8ABA-AB0FF9FC3C8F}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000009
    Build lab: 6000.vista_gdr.071009-1548
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 7E90FEE8-198-80004005_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{ED847343-487F-4380-8ABA-AB0FF9FC3C8F}</UGUID><Version>1.7.0066.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-M7XQ7</PKey><PID>89587-309-0415155-71351</PID><PIDType>5</PIDType><SID>S-1-5-21-2039210644-3130543152-4176302147</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>D975XBX2</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>BX97520J.86A.2802.2007.1024.1947</Version><SMBIOSVersion major="2" minor="4"/><Date>20071024000000.000000+000</Date></BIOS><HWID>47313507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>703E0EE082EC778</Val><Hash>Dc9wSyr3RzS13g5UwCoUzBL4mI0=</Hash><Pid>81605-956-3084497-65026</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

    Sunday, January 13, 2008 6:39 PM

Answers

  • Hello Dave,

     

    After reviewing the diagnostic results it does appear your copy of Office is genuine, could you please go to http://www.microsoft.com/genuine/diag/, run the diagnostics and have it fix any issues it finds if any.  Then please visit http://www.microsoft.com/genuine/ , click Validate Office on the right and then copy/paste the results in a reply to this thread.

     

    Thank you,

    Matt Prall, MS

    OGA Forum Manager

    Monday, January 14, 2008 4:23 PM