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Windows Activation: An unauthorized change was made to windows

    Question

  • Alright so I've had this problem for about 2ish months and I've tried calling Dell to try and fix it and they have been absolutely no help and even charged me up the wahzoo for their services! I was reading on this thread: http://social.microsoft.com/Forums/en-US/a3fda1a0-6199-41a4-b3d6-5be62cae3d79/windows-activation-an-unauthorized-change-was-made-to-windows-error-0xc004d401?forum=genuinevista

    but it seems that our diagnostic reports are slightly different so I'll post that now.

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Status: Genuine

    Validation Code: 0

    Cached Online Validation Code: N/A, hr = 0x80070426

    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2

    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=

    Windows Product ID: 89578-OEM-7332157-00204

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.0.6001.2.00010300.1.0.003

    ID: {6A530FA9-A180-4303-B5B4-F025561AF66B}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows <st1:place w:st="on">Vista</st1:place> (TM) Home Premium

    Architecture: 0x00000000

    Build lab: 6001.vistasp1_gdr.101014-0432

    TTS Error: M:20140305132048910-

    Validation Diagnostic:

    Resolution Status: N/A

    <st1:place w:st="on">Vista</st1:place> WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: 6.0.6002.16398

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Word 2003 - 100 Genuine

    Microsoft Office <st1:city w:st="on">Enterprise</st1:city> 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)

    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{6A530FA9-A180-4303-B5B4-F025561AF66B}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-1709513283-1489056069-837874406</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1525                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A16</Version><SMBIOSVersion major="2" minor="4"/><Date>20081016000000.000000+000</Date></BIOS><HWID>63333507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{901B0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Word 2003</Name><Ver>11</Ver><Val>954E14BE4554D04</Val><Hash>7vHY91t6pVWk4mVTJOOKjr7frY8=</Hash><Pid>70210-642-7627373-55855</Pid><PidType>14</PidType></Product><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>979D72E2F49B6CE</Val><Hash>4mvwCpd1Svq/l/PBDjnf8bjZasI=</Hash><Pid>81599-871-5683114-65155</Pid><PidType>1</PidType></Product></Products><Applications><App Id="1B" Version="11" Result="100"/><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 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

    Licensing Data-->

    Software Licensing service is not running.

    Windows Activation Technologies-->

    N/A

    HWID Data-->

    HWID Hash Current: QAAAAAIABgABAAIAAgAAAAAABAABAAEAJJSsryKfFT+2wGzMwLIKJWw8RoNUEwaklPvy9Hf2Zof2XKxWTAEqhQ==

    OEM Activation 1.0 Data-->

    N/A

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20000

    OEMID and OEMTableID Consistent: yes

    BIOS Information:

      ACPI Table Name    OEMID Value            OEMTableID Value

      APIC                         DELL                          M08   

      FACP                                    DELL                          M08   

      HPET                                    DELL                          M08   

      BOOT                                   DELL                          M08   

      MCFG                                   DELL                          M08   

      SLIC                         DELL                          M08   

      OSFR                                    DELL                          M08   

      SSDT                                    PmRef             CpuPm

    Like in the thread I was reading, I have bitdefender also installed but I've had it for a while and haven't had any problems with it at all... so I'm not sure what to do. 

    Wednesday, March 5, 2014 6:47 PM

Answers

  • (You *really* need to install SP2 for Vista! - as soon as we fix this!)

    Whar other Anti-Virus products have EVER been installed on this machine?

    Please open an Elevated Command prompt.

    run the following commands, and post the results.reg query

    REG QUERY HKLM\SYSTEM\CurrentControlSet\services\spldr /S

    REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR /S

    REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SLSVC

    REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SPPSVC

     They may show something

      Here are some instructions to make life easier :)

    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt. 

    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once. 

    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.     


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, March 6, 2014 3:01 PM
    Moderator

All replies

  • (You *really* need to install SP2 for Vista! - as soon as we fix this!)

    Whar other Anti-Virus products have EVER been installed on this machine?

    Please open an Elevated Command prompt.

    run the following commands, and post the results.reg query

    REG QUERY HKLM\SYSTEM\CurrentControlSet\services\spldr /S

    REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR /S

    REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SLSVC

    REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SPPSVC

     They may show something

      Here are some instructions to make life easier :)

    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt. 

    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once. 

    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.     


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, March 6, 2014 3:01 PM
    Moderator
  • Make sure your Windows clock is set to correct time/date.
    Friday, April 17, 2015 3:35 PM