Windows Activation: An unauthorized change was made to windows

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  Alright so I've had this problem for about 2ish months and I've tried calling Dell to try and fix it and they have been absolutely no help and even charged me up the wahzoo for their services! I was reading on this thread: http://social.microsoft.com/Forums/en-US/a3fda1a0-6199-41a4-b3d6-5be62cae3d79/windows-activation-an-unauthorized-change-was-made-to-windows-error-0xc004d401?forum=genuinevista

  but it seems that our diagnostic reports are slightly different so I'll post that now.

  Diagnostic Report (1.9.0027.0):

  -----------------------------------------

  Windows Validation Data-->

  Validation Status: Genuine

  Validation Code: 0

  Cached Online Validation Code: N/A, hr = 0x80070426

  Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2

  Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=

  Windows Product ID: 89578-OEM-7332157-00204

  Windows Product ID Type: 2

  Windows License Type: OEM SLP

  Windows OS version: 6.0.6001.2.00010300.1.0.003

  ID: {6A530FA9-A180-4303-B5B4-F025561AF66B}(3)

  Is Admin: Yes

  TestCab: 0x0

  LegitcheckControl ActiveX: N/A, hr = 0x80070002

  Signed By: N/A, hr = 0x80070002

  Product Name: Windows <st1:place w:st="on">Vista</st1:place> (TM) Home Premium

  Architecture: 0x00000000

  Build lab: 6001.vistasp1_gdr.101014-0432

  TTS Error: M:20140305132048910-

  Validation Diagnostic:

  Resolution Status: N/A

  <st1:place w:st="on">Vista</st1:place> WgaER Data-->

  ThreatID(s): N/A, hr = 0x80070002

  Version: 6.0.6002.16398

  Windows XP Notifications Data-->

  Cached Result: N/A, hr = 0x80070002

  File Exists: No

  Version: N/A, hr = 0x80070002

  WgaTray.exe Signed By: N/A, hr = 0x80070002

  WgaLogon.dll Signed By: N/A, hr = 0x80070002

  OGA Notifications Data-->

  Cached Result: N/A, hr = 0x80070002

  Version: N/A, hr = 0x80070002

  OGAExec.exe Signed By: N/A, hr = 0x80070002

  OGAAddin.dll Signed By: N/A, hr = 0x80070002

  OGA Data-->

  Office Status: 100 Genuine

  Microsoft Office Word 2003 - 100 Genuine

  Microsoft Office <st1:city w:st="on">Enterprise</st1:city> 2007 - 100 Genuine

  OGA Version: N/A, 0x80070002

  Signed By: N/A, hr = 0x80070002

  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E

  Browser Data-->

  Proxy settings: N/A

  User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)

  Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe

  Download signed ActiveX controls: Prompt

  Download unsigned ActiveX controls: Disabled

  Run ActiveX controls and plug-ins: Allowed

  Initialize and script ActiveX controls not marked as safe: Disabled

  Allow scripting of Internet Explorer Webbrowser control: Disabled

  Active scripting: Allowed

  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->

  Other data-->

  Office Details: <GenuineResults><MachineData><UGUID>{6A530FA9-A180-4303-B5B4-F025561AF66B}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-1709513283-1489056069-837874406</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1525                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A16</Version><SMBIOSVersion major="2" minor="4"/><Date>20081016000000.000000+000</Date></BIOS><HWID>63333507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{901B0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Word 2003</Name><Ver>11</Ver><Val>954E14BE4554D04</Val><Hash>7vHY91t6pVWk4mVTJOOKjr7frY8=</Hash><Pid>70210-642-7627373-55855</Pid><PidType>14</PidType></Product><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>979D72E2F49B6CE</Val><Hash>4mvwCpd1Svq/l/PBDjnf8bjZasI=</Hash><Pid>81599-871-5683114-65155</Pid><PidType>1</PidType></Product></Products><Applications><App Id="1B" Version="11" Result="100"/><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

  Spsys.log Content: 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

  Licensing Data-->

  Software Licensing service is not running.

  Windows Activation Technologies-->

  N/A

  HWID Data-->

  HWID Hash Current: QAAAAAIABgABAAIAAgAAAAAABAABAAEAJJSsryKfFT+2wGzMwLIKJWw8RoNUEwaklPvy9Hf2Zof2XKxWTAEqhQ==

  OEM Activation 1.0 Data-->

  N/A

  OEM Activation 2.0 Data-->

  BIOS valid for OA 2.0: yes

  Windows marker version: 0x20000

  OEMID and OEMTableID Consistent: yes

  BIOS Information:

    ACPI Table Name    OEMID Value            OEMTableID Value

    APIC                         DELL                          M08   

    FACP                                    DELL                          M08   

    HPET                                    DELL                          M08   

    BOOT                                   DELL                          M08   

    MCFG                                   DELL                          M08   

    SLIC                         DELL                          M08   

    OSFR                                    DELL                          M08   

    SSDT                                    PmRef             CpuPm

  Like in the thread I was reading, I have bitdefender also installed but I've had it for a while and haven't had any problems with it at all... so I'm not sure what to do. 

  Wednesday, March 5, 2014 6:47 PM