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Windows 7 Home Premium periodically says it is not genuine - purchased family pak directly from Microsoft RRS feed

  • Question

  • I purchased a family 3 pack of Windows 7 Home premium in Dec 2010.  I installed it on a machine that I use in my home theater to watch and record shows using Windows Media Center.  I have two issues.  The first, is about five months ago it started periodically coming up with this copy of windows is not genuine(product key: 00359-062-6208282-85320) which I know to be false.  Last night, it wouldn't let me watch any of the shows that I had recently recorded - the first time that this is happened.  I rebooted this morning and everything is good, but  after my experience last night I want to get this fixed..  The second issue is when I upgraded this machine - Windows forced me to do a full install because it could not upgrade me from Vista (don't know why, but whatever).  Well I didn't realize until I went to go and watch some of my previously recorded shows that I couldn't because the install changed my id.  How can I get to see these shows on this machine?

    Thanks,

    Saturday, October 29, 2011 9:56 PM

Answers

  • No further reply from the Original Poster.

    Issue is assumed to be resolved.


    Darin MS
    • Marked as answer by Darin Smith MS Tuesday, November 8, 2011 12:12 AM
    Tuesday, November 8, 2011 12:11 AM

All replies

  • Here is the diagnostic report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-RYFJ2-BR7T7-6QM6H
    Windows Product Key Hash: lCh+iKNEIswjZbKw9lvnCOcELTM=
    Windows Product ID: 00359-062-6208282-85320
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {D0F1D88E-3548-4B19-92ED-EE881BA4AD4B}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.110408-1633
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: D:\Program Files\firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D0F1D88E-3548-4B19-92ED-EE881BA4AD4B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6QM6H</PKey><PID>00359-062-6208282-85320</PID><PIDType>5</PIDType><SID>S-1-5-21-3400364930-2970956711-2418992766</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>FK484AV-ABA m9400t</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.43   </Version><SMBIOSVersion major="2" minor="5"/><Date>20090910000000.000000+000</Date></BIOS><HWID>34863907018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-062-620828-01-1033-7600.0000-0022011
    Installation ID: 015974056702226100271175393992697003366690780126492372
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 6QM6H
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 10/29/2011 3:08:03 PM


    Name: Windows(R) 7, OCUR add-on for Ultimate,HomePremium,Enterprise,Professional,ServerHomePremium
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: afd5f68f-b70f-4000-a21d-28dbc8be8b07
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 55041-00142-445-001509-00-1033-7600.0000-0022011
    Installation ID: 009702908816031204837926874421555225689266097581723941
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 6PF2T
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 10/29/2011 3:08:07 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAEAAAABAAEAAQACAAAAAgABAAEAonYEsljQqrsgteJsilIIykjezWjMMQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  SLIC-CPC
      FACP   HPQOEM  SLIC-CPC
      HPET   HPQOEM  SLIC-CPC
      MCFG   HPQOEM  SLIC-CPC
      OEMB   HPQOEM  SLIC-CPC
      GSCI   HPQOEM  SLIC-CPC
      SLIC   HPQOEM  SLIC-CPC
      OSFR   HPQOEM  SLIC-CPC
      SSDT   HPQOEM  SLIC-CPC

    Saturday, October 29, 2011 10:10 PM
  • Please observe announcement 1 at the top of this forum page. 

      In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in your own thread.

    Please wait until you see the message again to run the report.

    Note:  What you list as (product key: 00359-062-6208282-85320) is NOT the product key.  You will not see the product key displayed by Windows.  What you list is the Product ID.  Do not list the full product key on any web page, including this forum, or in any email.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Saturday, October 29, 2011 10:12 PM
    Answerer
  • "Gdemartini" wrote in message news:33f36bfc-e88d-4ee1-b496-32425cc8084a...

    Here is the diagnostic report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-RYFJ2-BR7T7-6QM6H
    Windows Product Key Hash: lCh+iKNEIswjZbKw9lvnCOcELTM=
    Windows Product ID: 00359-062-6208282-85320
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

    Other data-->
    SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>FK484AV-ABA m9400t</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.43   </Version><SMBIOSVersion major="2" minor="5"/><Date>20090910000000.000000+000</Date></BIOS

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Partial Product Key: 6QM6H
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 10/29/2011 3:08:03 PM


    Name: Windows(R) 7, OCUR add-on for Ultimate,HomePremium,Enterprise,Professional,ServerHomePremium
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Partial Product Key: 6PF2T
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 10/29/2011 3:08:07 PM

     

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0

     

    The Product Key here is almost certainly an MSDN one – in which case, unless you are an MSDN, TechNet, or BizSpark subscriber, you certainly did NOT get it from MS.
     
     
     
    Your installation is currently showing as being properly activated - What happens if you try Validation at www.microsoft.com/genuine/validate ??

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, October 29, 2011 11:12 PM
    Moderator
  • Noel, it is an 062 but not Windows 7 Ultimate.  If it is a subscription ID I would have expected it to be in the 23x series since it is Windows 7 Home Premium.  Do you understand this?
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Saturday, October 29, 2011 11:50 PM
    Answerer
  • "Cbarnhorst" wrote in message news:e738402b-9f11-4d71-9ca2-4d79d668c710...
    Noel, it is an 062 but not Windows 7 Ultimate.  If it is a subscription ID I would have expected it to be in the 23x series since it is Windows 7 Home Premium.  Do you understand this?
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
     
     
    You have a point – but I think that it’s the ‘area’ of the CID that’s critical rather than anything else  (i.e. the –06x- area or the –22x- or –23x- areas.)
    I may be wrong – Darin will be able to tell us on Monday, with any luck.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, October 30, 2011 12:00 AM
    Moderator
  • I'm wondering if that is the series for the Family Pack.  In any case, I am watching with interest.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Sunday, October 30, 2011 12:05 AM
    Answerer
  • If you were running Vista Business or Ultimate then you would have had to do a custom install to leverage the Windows 7 Home Premium upgrade license.  The issue is loss of functionalities when going from a higher edition to a lower one.  You can address the media issue in the Windows 7 Answers Forum at

    http://answers.microsoft.com/en-us/windows/forum/windows_7-pictures?tab=all


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Sunday, October 30, 2011 12:10 AM
    Answerer
  • "Cbarnhorst" wrote in message news:82e8ed59-0f30-4e32-96de-7e63b799258a...
    I'm wondering if that is the series for the Family Pack.  In any case, I am watching with interest.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
     
    Nah – IIRC, the Family Pack is in the high 100’s ??  (one I found is –618-)
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, October 30, 2011 12:12 AM
    Moderator
  • I have checked the key and it is showing as a Valid and Genuine Windows 7 Family Pack product key.

     


    Darin MS
    Monday, October 31, 2011 5:56 PM
  • "Darin Smith MS" wrote in message news:e6156344-82c6-4574-a6ad-9aecb0ffcd2a...

    I have checked the key and it is showing as a Valid and Genuine Windows 7 Family Pack product key.

     


    Darin MS
     
    AH – I stand corrected! (not for the first time<g>) – thanks Darin.
    OK, back to the start then
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, November 1, 2011 9:55 AM
    Moderator
  • "Gdemartini" wrote in message news:33f36bfc-e88d-4ee1-b496-32425cc8084a...

    Here is the diagnostic report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-RYFJ2-BR7T7-6QM6H
    Windows Product Key Hash: lCh+iKNEIswjZbKw9lvnCOcELTM=
    Windows Product ID: 00359-062-6208282-85320
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-062-620828-01-1033-7600.0000-0022011
    Installation ID: 015974056702226100271175393992697003366690780126492372
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 6QM6H
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 10/29/2011 3:08:03 PM


    Name: Windows(R) 7, OCUR add-on for Ultimate,HomePremium,Enterprise,Professional,ServerHomePremium
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Partial Product Key: 6PF2T
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 10/29/2011 3:08:07 PM

     

    Since Darin has confirmed that this is a valid Family Pack Key, we need to take a deeper look at your system.
    The report shows nothing significantly wrong with the WGA process, other than the fact that the system appears never to have been validated. (which is irrelevant, for your purposes)
     
    Your problem s is therefore probably caused by a race condition, and such problems are notoriously difficult to track down, since just looking for them can make them hide away until your back is turned :)
    The most likely candidates for the cause are malware or anti-malware, which can hog either processor time or files until the WGA process decides that enough is enough, and flags the problem with a notification.
    However, I see that you have an OCUR license as well – which I know absolutely nothing about, apart from the name and vaguely what it involves.
    It may be that there is part of the cable software that is causing the problem.
    I would normally suggest running the machine without an anti-virus for a while, or changing the AV to a different (free) one for a while to see if that cures the problem – but I suspect that you would find it difficult to run without OCUR for any significant period, and there is no alternative that I’m aware of.
    To be honest, I’m a little at a loss as how best to proceed, without knowing further details of the way this system is set up, in respect of programs that run all the time, either in background or foreground – and then it’s a case of trying to make intelligent guesses as to which are most likely to cause the problem, and/or expose the problem, by either disabling them or significantly changing available options.
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, November 1, 2011 10:10 AM
    Moderator
  • Darin has a useful comment on the OCUR issue in the first part of his reply in this thread,

    http://social.microsoft.com/Forums/en/genuinewindows7/thread/2a3ea6cc-d6c8-4991-9cd4-0d5ade3cc89e

    The firmware update and the Microsoft Digital Cable Adviser related to it is referenced by Darin as

    http://www.geektonic.com/2009/11/microsoft-mediacenter-cablecard.html

    Since the DCA automatically inserts the product key required to activate the tuner's capabilities, perhaps running the tool again may be helpful.  There is a description of how this activation works at

    http://www.silicondust.com/forum/viewtopic.php?t=10080


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Tuesday, November 1, 2011 10:33 AM
    Answerer
  • No further reply from the Original Poster.

    Issue is assumed to be resolved.


    Darin MS
    • Marked as answer by Darin Smith MS Tuesday, November 8, 2011 12:12 AM
    Tuesday, November 8, 2011 12:11 AM