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WINDOWS AERO IS NOT WORKING! RRS feed

  • Question

  • eveytime i log into my computer, a window pops up that says "Windows Aero is not working". I did the online validation, i tried the on the phone ***, but it keeps popping up. Also i know there was a problem with GameGaurd, which Maple Story runs, which i have installed onto my computer. Could it be that the GameGaurd problem is causing the invalid lisence message. I've even contacted Nexon, the maker of maple story, and they have said that its a problem with vista.

    when a screen popped up that said
    'list of errors"  i saw that maple story was on there as well, and this was the message it gave me.

    Problem signature
    Problem Event Name:    ApphelpSoftBlock
    Problem Signature 01:    {11111111-1111-1111-1111-111111111111}
    Problem Signature 02:    {b7f60cfa-b5e1-49c6-b664-4e41ad8d01ae}
    OS Version:    6.0.6000.2.0.0.768.2
    Locale ID:    1033


    i also ran the MGAdiag, and it gave me this....


    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-GD2PK-BD3R2-44MV3
    Windows Product Key Hash: f7FPE6g/CLFmnJ4E6GbEU9Xn1sA=
    Windows Product ID: 89572-OEM-7332166-00021
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.002
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {38058A0D-0FC8-4795-BCE9-C4442381C93A}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071009-1548
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 104 Unknown PID
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2989-80070002_77F760FE-152-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-818-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{38058A0D-0FC8-4795-BCE9-C4442381C93A}</UGUID><Version>1.7.0066.0</Version><OS>6.0.6000.2.00010300.0.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-44MV3</PKey><PID>89572-OEM-7332166-00021</PID><PIDType>2</PIDType><SID>S-1-5-21-1066861712-2017043271-1311130378</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Presario F500 (GF593UA#ABA)       </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.18    </Version><SMBIOSVersion major="2" minor="4"/><Date>20070531000000.000000+000</Date></BIOS><HWID>F8333507018400DC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>104</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>104</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>0</PidType></Product></Products></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Tuesday, February 5, 2008 6:15 PM

Answers

  •  vince11289 wrote:
    Also i know there was a problem with GameGaurd, which Maple Story runs, which i have installed onto my computer. Could it be that the GameGaurd problem is causing the invalid lisence message. I've even contacted Nexon, the maker of maple story, and they have said that its a problem with vista.

     

    Maple Story no longer causes a problem with Vista. Once the problem was identified they updated thier code very quickly. 

     

    The same is true of GameGuard, they updated thier software almost immediately, but since their software is customised for each game it is included in, the companies that make the game must update thier game to the new version of GameGuard. Most games with GameGuard no longer cause a problem with Vista.

     

    I do not believe your issue is related to an incompatible program.  Your Diagnostic Report tells me that the Online Validation checks out as Genuine, but Vista itself thinks it is Non-Genuine. This, most likely, is caused by a tampered or corrupt License Store. Please follow the below are steps to regenerate the License Store.

     

     

    1) Click the Start button

    2) Type cmd in the Start Search field

    3) At the top the Start window, you will see cmd.exe

    4) Right Click cmd.exe and select Run as Administrator

    5) Type: cscript %windir%\System32\slmgr.vbs /ilc %windir%\System32\licensing\ppdlic\Security-Licensing-SLC-ppdlic.xrm-ms

    6) Hit the Enter key

    7) Go to http://microsoft.com/genuine and click the Validate Windows button.

    8) Reboot 2 times. <The Genuine state may not take affect till the secound reboot>

     

    Thank you,

    Darin Smith

    WGA Forum Manager

     

     

    Tuesday, February 5, 2008 8:27 PM