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reinstalling Windows Live Care RRS feed

  • Question

  • I had windows live care one 3 computers  and one of my computers crashed therefore I had to reinstall everything including Windows live care.  Upon reinstalling I get the message that I must get a new subscription?  Why that is the 3rd computer??

     

    Friday, March 14, 2008 1:27 AM

Answers

  • If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. You can't use the same key twice. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.

     

    On one of the PCs that are activated, open OneCare and click Help and then About to see your Subscription ID. That is the LiveID to sign in with.

     

    If you can't find or don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate with.

     

    -steve

    Friday, March 14, 2008 1:38 AM
    Moderator