CRM Enhanced SLA(Service Level Agreement) not Pausing RRS feed

  • Question

  • I am Using CRM 2015 and Make 3 SLA of type Enhanced and using SLA KPI Resolve by KPI Instance

    CRM built-in Configuration of this Instance is as

    1SLA:    If Priority High 2 Hours

    2 SLA:   If Priority Nomral 4 Hours

    3 SLA :  If Priorty Low 6 Hours

    Problem if i want to pause any SLA Where I Pause the timer...

    in Status of Case there is not Status of Paused..

    Muhammad Sohail

    Wednesday, April 1, 2015 12:37 PM


  • Hi Sohail,

    Have you selected the "On Hold Status" for which the SLA for the cases are to be paused in service configuration settings.

    Regards, Abhishek Bakshi If you find this post helpful then please Vote as Helpful and Mark As Answer. Check my blog on https://mydynamicscrmblog.wordpress.com/

    • Marked as answer by sohail450 Monday, April 6, 2015 10:43 AM
    Thursday, April 2, 2015 4:25 AM