locked
0xC004E003 but genuine Windows RRS feed

  • Question

  • I have a problem and need a reply fast... (within 2 days)

    Thursday, May 15, 2008 10:35 PM

Answers

  • Hello Alex94539,

     

      Computer that are built by large manufacturers that come with Vista pre-installed come with two (2) Product Keys:

     

    1) OEM SLP: This key come in Vista when it comes from the Factory. This key is the same for all computers made by that manufacturer and is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Vista was installed using that OEM SLP key  (at the factory) Vista looks at the motherboard and see the special instructions and Activates itself. (that's why you did not need to Activate your computer after you brought it home)

     

    2) COA SLP: This is the Product key that you see on the sticker on the side of your computer. It's a valid product key, but should only be used in limited situations. The key does require activation, but you must Activate by Phone.

     

      As you can see, no pirate OMGPWNBBQ stole your Product Key. And even if they did, the key would only work in computers built by the same Manufacturer that has the motherboard with the special instructions and all those computers came with Vista pre-installed containing that exact product key, anyways.

     

      If it still bothers you, you can change the Product Key, used by your Vista, to the COA SLP key found on the sticker on the side or bottom of your computer.

     

    Thank you,

    Darin Smith

    WGA Forum Manager 

     

    Monday, May 19, 2008 11:33 PM
  • You lost me thur that long and complicated explanation.

     

    I'm going to go thu a few of the points I think are relevent to your issue:

     

    1) All OEM Copies of Windows (including Vista) are only licensed to run on the first computer they are install on. So if a computer comes with Windows Pre-installed, you can not use it (or it's product key) on any other computer. And if you bought the OEM Windows, by itself, it can only be run on the first computer you install it on.

     

    2) Moving a hard drive (that has Windows on it) from one computer to another sometimes works and sometimes does not. If the new computer has a different motherboad, it is less likely to work. If the Windows that is on the hard drive is an OEM, it is not licensed to run on the new computer (see #1 above)

     

    3) Gateway Operating System Disk is not a Windows Install Disk, it is a System Restore Disk. It returns the system back to how it was when it came from the Factory and should only work with Gateway hardware. (this is true for all major computer manufacturers) And no, we do not make those disk, the manufacturer does.

     

     4) If you are, somehow, able to use the Gateway Operating System Disk to install Vista on your home built computer, the OEM SLP Product Key that is also installed, will not activate because if needs to see the sepcal instuctions that are only found on Gateway motherboards.  You will, also, not be able to change the Product Key with a Retail one because that copy of Vista will only accept OEM keys.

     

    To avoid the chance that one or more of you Vista go Non-Genuine, I suggest that you:

    a) Keep the OEM copys of Windows on the computers they originally came with or were first installed on and use a New copy of Windows on the Home Built one.

    b) Don't share the product keys (from any of your copies of Windows) with anyone else.

    c) If an Windows Install CD/DVD came with a computer, only use it on that computer.

    f) If you install a copy OEM or Retail copy of Windows on a computer, only use the Install disk that came with the Product Key you are going to use to install the Windows.

     

    Hope that helps,

    Darin Smith

    WGA Forum Manager  

     

     

     

     

    Wednesday, May 21, 2008 11:53 PM
  •  
    I have a Lenovo x61 laptop that came with vista business installed.  I had windows problems and reinstalled windows.  Now I get the 0xc004e003 error message, and can not activate my windows.  I have called Lenovo; they gave me the number to Microsoft.  I called Microsoft; they said to talk with Lenovo.  I paid for Windows Vista Business!  Can you help me get it working again?  Here is the information:

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0xc004c4a8
    Cached Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-QYKM3-W98HQ-YX447
    Windows Product Key Hash: PQVQljiEKC9CLuI6+l7XBqqQ9Kg=
    Windows Product ID: 89576-OEM-7203234-55611
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6000.2.00010100.0.0.006
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {EC47A4E5-9A0C-472B-8482-E8F839C2B939}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6000.vista_ldr.071023-1545
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    2007 Microsoft Office system - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{EC47A4E5-9A0C-472B-8482-E8F839C2B939}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6000.2.00010100.0.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YX447</PKey><PID>89576-OEM-7203234-55611</PID><PIDType>8</PIDType><SID>S-1-5-21-1290843972-2593342696-1653096981</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>7675CTO</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>7NETB4WW (2.14 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20080605000000.000000+000</Date></BIOS><HWID>99320500018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-7N   </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><Val>BE36112B0452818</Val><Hash>1ic+CTukDqTIXF6VKUS3MGnQ0iw=</Hash><Pid>89451-OEM-6601267-79528</Pid><PidType>11</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002



    Ken
    Monday, August 4, 2008 3:54 AM

All replies

  •  

    OMG i saw some guy on the internet use a keygen and STEAL my product key WAAAAAAAAH! i lost my PC's disk that came eith it crud.......OMG im so mad.. DAMN PIRATERS they stole my key dangit.

     

     

     

     

    So PLEASE TELL ME HOW TO FIX THIS OMG I CAN'T BELEIVE IT

    Thursday, May 15, 2008 10:42 PM
  • Here it  is...

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-3RBY2-BGQ2R-DR9M6
    Windows Product Key Hash: EYIpz/47G03lWRAOmk3kg+lR7Rc=
    Windows Product ID: 89578-OEM-7332157-00141
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {E7271F4C-0B4D-4E4B-8D54-F84CF2AF36A8}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.longhorn_rtm.080118-1840
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E7271F4C-0B4D-4E4B-8D54-F84CF2AF36A8}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DR9M6</PKey><PID>89578-OEM-7332157-00141</PID><PIDType>2</PIDType><SID>S-1-5-21-613329715-3280368072-2339919043</SID><SYSTEM><Manufacturer>Dell Computer Corporation      </Manufacturer><Model>DIM4500                        </Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>A01</Version><SMBIOSVersion major="2" minor="3"/><Date>20020426000000.000000+000</Date></BIOS><HWID>BD323507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

    Friday, May 16, 2008 3:19 AM
  • Hello Alex94539,

     

      Computer that are built by large manufacturers that come with Vista pre-installed come with two (2) Product Keys:

     

    1) OEM SLP: This key come in Vista when it comes from the Factory. This key is the same for all computers made by that manufacturer and is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Vista was installed using that OEM SLP key  (at the factory) Vista looks at the motherboard and see the special instructions and Activates itself. (that's why you did not need to Activate your computer after you brought it home)

     

    2) COA SLP: This is the Product key that you see on the sticker on the side of your computer. It's a valid product key, but should only be used in limited situations. The key does require activation, but you must Activate by Phone.

     

      As you can see, no pirate OMGPWNBBQ stole your Product Key. And even if they did, the key would only work in computers built by the same Manufacturer that has the motherboard with the special instructions and all those computers came with Vista pre-installed containing that exact product key, anyways.

     

      If it still bothers you, you can change the Product Key, used by your Vista, to the COA SLP key found on the sticker on the side or bottom of your computer.

     

    Thank you,

    Darin Smith

    WGA Forum Manager 

     

    Monday, May 19, 2008 11:33 PM
  • Thank You for posting, let me describe my problem in detail, what happened was that computer's hard drive is in another system (the on i built!) what happened was i unistalled it because i thought if i didn' I would be stealing a key so i installed it in my old computer (which i upgraded). It was a dell dimension 4500 and it was ok... I liked this one more because I put alot of work to make it and I like Windows Vista 1000 times more then XP so i tried its hard drive on this computer. But it didn't fit =( so i used it's previous one (WD 40gb). The other computer i bought another vista and installed it on a newly bought hard drive that and sold it to my friend. I found a vista disk and was going to give it to him but i already gave him the vista disk i bought. It was a Gateway Operating System Disk (and it was home premium obviously). I read and read and read online to see if it was legal to use it to install on the computer i made. I had no idea it was an OEM disk so i installed it and it would never activate. I would gladly send it in so i can get it to work on my computer. SO if i send it in, do i get a new disk or am i stuck with a disk that doesn't work? And my computer has an XP key on the side. But the problem with this disk is that when i try to upgrade, it installs with a wierd key. When I fresh install it never asks for the product key. It just goes straight to the Install/Upgrade window. I knew something was wrong the first time i installed it. I thought it used an unattended key but i am not sure. The dvd i used didn't even have the shiny genuine strip on it. Does microsoft make disks like this for the manufacturers or did the gateway just buy the disk and put this label on it? Thank you for posting after no one posted.

     

    Wednesday, May 21, 2008 10:29 PM
  • A computer's manufacturer's OEM Windows product key is non-transferrable to a different computer.  You'll need to purchase a new Windows license.

     

    Wednesday, May 21, 2008 11:23 PM
    Moderator
  • You lost me thur that long and complicated explanation.

     

    I'm going to go thu a few of the points I think are relevent to your issue:

     

    1) All OEM Copies of Windows (including Vista) are only licensed to run on the first computer they are install on. So if a computer comes with Windows Pre-installed, you can not use it (or it's product key) on any other computer. And if you bought the OEM Windows, by itself, it can only be run on the first computer you install it on.

     

    2) Moving a hard drive (that has Windows on it) from one computer to another sometimes works and sometimes does not. If the new computer has a different motherboad, it is less likely to work. If the Windows that is on the hard drive is an OEM, it is not licensed to run on the new computer (see #1 above)

     

    3) Gateway Operating System Disk is not a Windows Install Disk, it is a System Restore Disk. It returns the system back to how it was when it came from the Factory and should only work with Gateway hardware. (this is true for all major computer manufacturers) And no, we do not make those disk, the manufacturer does.

     

     4) If you are, somehow, able to use the Gateway Operating System Disk to install Vista on your home built computer, the OEM SLP Product Key that is also installed, will not activate because if needs to see the sepcal instuctions that are only found on Gateway motherboards.  You will, also, not be able to change the Product Key with a Retail one because that copy of Vista will only accept OEM keys.

     

    To avoid the chance that one or more of you Vista go Non-Genuine, I suggest that you:

    a) Keep the OEM copys of Windows on the computers they originally came with or were first installed on and use a New copy of Windows on the Home Built one.

    b) Don't share the product keys (from any of your copies of Windows) with anyone else.

    c) If an Windows Install CD/DVD came with a computer, only use it on that computer.

    f) If you install a copy OEM or Retail copy of Windows on a computer, only use the Install disk that came with the Product Key you are going to use to install the Windows.

     

    Hope that helps,

    Darin Smith

    WGA Forum Manager  

     

     

     

     

    Wednesday, May 21, 2008 11:53 PM
  • This solves my problem almost... I have only 3 questions left.

    1. If it was a recovery disk, then why did it install vista like a retail vista disk would? (Minus the part on installation on where it asks for a product key)

    2. Assuming what you said was correct, can i send it to microsoft to get a complimentary disk?

    3. Finally Is this disk illegal for me to own because if it is what should i do?

    Friday, May 23, 2008 3:37 AM
  • I have a Lenovo x61 laptop that came with vista business installed.  I had windows problems and reinstalled windows.  Now I get the 0xc004e003 error message, and can not activate my windows.  I have called Lenovo; they gave me the number to Microsoft.  I called Microsoft; they said to talk with Lenovo.  I paid for Windows Vista Business!  Can you help me get it working again?  Here is the information:

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0xc004c4a8
    Cached Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-QYKM3-W98HQ-YX447
    Windows Product Key Hash: PQVQljiEKC9CLuI6+l7XBqqQ9Kg=
    Windows Product ID: 89576-OEM-7203234-55611
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6000.2.00010100.0.0.006
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {EC47A4E5-9A0C-472B-8482-E8F839C2B939}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6000.vista_ldr.071023-1545
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    2007 Microsoft Office system - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{EC47A4E5-9A0C-472B-8482-E8F839C2B939}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6000.2.00010100.0.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YX447</PKey><PID>89576-OEM-7203234-55611</PID><PIDType>8</PIDType><SID>S-1-5-21-1290843972-2593342696-1653096981</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>7675CTO</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>7NETB4WW (2.14 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20080605000000.000000+000</Date></BIOS><HWID>99320500018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-7N   </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><Val>BE36112B0452818</Val><Hash>1ic+CTukDqTIXF6VKUS3MGnQ0iw=</Hash><Pid>89451-OEM-6601267-79528</Pid><PidType>11</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002



    Monday, August 4, 2008 3:49 AM
  •  
    I have a Lenovo x61 laptop that came with vista business installed.  I had windows problems and reinstalled windows.  Now I get the 0xc004e003 error message, and can not activate my windows.  I have called Lenovo; they gave me the number to Microsoft.  I called Microsoft; they said to talk with Lenovo.  I paid for Windows Vista Business!  Can you help me get it working again?  Here is the information:

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0xc004c4a8
    Cached Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-QYKM3-W98HQ-YX447
    Windows Product Key Hash: PQVQljiEKC9CLuI6+l7XBqqQ9Kg=
    Windows Product ID: 89576-OEM-7203234-55611
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6000.2.00010100.0.0.006
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {EC47A4E5-9A0C-472B-8482-E8F839C2B939}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6000.vista_ldr.071023-1545
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    2007 Microsoft Office system - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{EC47A4E5-9A0C-472B-8482-E8F839C2B939}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6000.2.00010100.0.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YX447</PKey><PID>89576-OEM-7203234-55611</PID><PIDType>8</PIDType><SID>S-1-5-21-1290843972-2593342696-1653096981</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>7675CTO</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>7NETB4WW (2.14 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20080605000000.000000+000</Date></BIOS><HWID>99320500018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-7N   </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><Val>BE36112B0452818</Val><Hash>1ic+CTukDqTIXF6VKUS3MGnQ0iw=</Hash><Pid>89451-OEM-6601267-79528</Pid><PidType>11</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002



    Ken
    Monday, August 4, 2008 3:54 AM
  • Hello kgy1,

      The Validation Code: 0xc004c4a8 means Vista is not activated. Please Activate using the Activate by Phone method as outlined below:


    Activate by Phone steps:

    a) If you have access to the Start button: Click the Start button, and type in "slui.exe 4" in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.

    b) If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type "c:\windows\system32\cmd.exe" press enter, a new window will come up, type: slui 4 and hit enter and follow steps to Activate over the Phone.

    NOTE: The key to this process is that you need to talk to a Live Activation Rep! When you first call, you will be interacting with an Automated Voice, either select the option to talk to a Live Rep or if there is no option, do not enter any numbers. This should force the automated voice to transfer you to a Live Rep.

    Thank you,
    Darin Smith
    WGA Forum Manager


    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    Monday, August 4, 2008 9:09 PM