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Copy of Microsoft Office is not genuine?? RRS feed

  • Question

  • Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: {FB5AC71A-0D31-4F80-A1AF-739A8EE3EE7C}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.091208-0542
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{FB5AC71A-0D31-4F80-A1AF-739A8EE3EE7C}</UGUID><Version>1.9.0019.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-4212438722-344854118-2865856291</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1525                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A08</Version><SMBIOSVersion major="2" minor="4"/><Date>20080107000000.000000+000</Date></BIOS><HWID>26333507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57207</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6000.16509
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500204-02-1033-6000.0000-1152009
    Installation ID: 017826797176768065365674120950821780445660535254730386
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57201
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57203
    Use License URL: http://go.microsoft.com/fwlink/?LinkId=57205
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57204
    Partial Product Key: B9HD2
    License Status: Licensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: QgAAAAIABwABAAIAAgABAAAAAwABAAEAJJRM/GaAfd62wGzMwLIKJWw8BgxGgwrPBqSU+0dO8vSWqu6tyCysViqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    M08   
      FACP   DELL    M08   
      HPET   DELL    M08   
      BOOT   DELL    M08   
      MCFG   DELL    M08   
      SLIC   DELL    M08   
      OSFR   DELL    M08   
      SSDT   PmRef  CpuPm

    Hi,
    I purchased my copy of Microsoft Office Professional Edition 2003 from my University many years ago. All of a sudden I keep getting the message that my copy is not genuine. How can this be and why am I getting this dialogue box after years of using office? I have the product key and original disc...should I just reinstall? Thanks for your help...

    Wednesday, February 24, 2010 12:09 AM

Answers

  • Hello yousaytomato,

    The product key used to do the current installation of Office Professional 2003 on your computer is a very specific product key identified by the Office Status of "Blocked 114 VLK 2."  It ends in 3HFDY.

    I think the most likely explanation for the current nongenuine status of Office is that your previous, Genuine installation of Office Professional was replaced or overwritten by the current nongenuine installation.  If you had your computer repaired at a shop or by a friend, and that repair entailed a reinstallation of Windows and/or Office, that's probably how the original Genuine installation was replaced.

    Since the current nongenuine Office and the original Office are both Office Professional 2003, you may be able to make a couple of quick registry edits to allow you to enter the previous Genuine product key.  If you are up for a try at this, please take a look at the steps in this MS KB article:  http://support.microsoft.com/kb/895456

    If you do not want to try the registry editing procedure, or if it does not work as expected, then you will have to uninstall then reinstall Office in order to change the bad product key to the Genuine product key.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Friday, February 26, 2010 11:06 PM
    Wednesday, February 24, 2010 3:23 AM
  • Hello yousaytomato,

    First, as a precaution, backup whatever you have that you ca't afford to lose.

    Uninstall Office from the Programs applet of the Control Panel.

    Restart twice.

    Then run the MS FixIt in Method 2 of this MS KB article http://support.microsoft.com/kb/903275/.   This clears out the old Office License file.  Restart after it completes. 

    Log onto Vista, then insert the genuine Office installation disc.  Setup should start in a few seconds.  If you follow the recommended or typical options, you'll be fine...just keep clicking OK/Next/Continue.  Most people's computers are connected to the internet all the time so when it comes time to activate you should do the online automatic activation.

    After installation and activation is complete, restart.  Then, keeping Office programs closed for the moment, go to www.microsoft.com/genuine and click on the Validate Office button, and Office should validate normally.  Now open several Office programs to ensure you no longer see the nongenuine messages.

    Let us know if it works out for you :-)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Friday, February 26, 2010 11:06 PM
    Friday, February 26, 2010 4:41 PM
  • Hello yousaytomato,

    When you replace a nongenuine installation of Office with a genuine one of the same version and edition by uninstalling thru the Programs applet, the normal uninstallation routine does not remove the original license file.  And, when you install the new genuine Office, the normal installation routine does not overwrite the old license file with a new one.

    So, that's why we try to address the situation, hoping to prevent what you experienced, by adding the step of running the MS FixIt which is supposed to delete the old license file.

    Your current installation of Office Professional 2003 is reporting as a Genuine installation of a retail licensed product, so we know it's good.  Clicking the "Validate Office" button at www.microsoft.com/genuine also forces a re-evaluation of your installation, which is a genuine installation, so it would seem that final step has ironed out the kinks, hopefully for good.

    If you restart and then revisit www.microsoft.com/genuine, your Office should validate from here on out.

    Please monitor the situation and post back if you get anymore Nongenuine Office messages.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, March 2, 2010 2:29 AM

All replies

  • Hello yousaytomato,

    Could you post the last group of five characters of the Product Key that you purchased?

    When you purchased Office from the Univeristy, did you purchase Office in a nice, slick, pretty paperboard retail box, with a Certificate of Authenticity on the boxtop, and with a DVD-style disc case with the product key sticker affixed to this case, and substantial user manual inside the retail box?

    Or did you just get a disc and a product key?  If so, could you describe the disc?  Does it have the words "volume license product key required" and "Not for retail or OEM distribution.  Not for resale." printed on it?  Does it have an "end item part number" on it?
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Wednesday, February 24, 2010 2:57 AM
  • Hi Dan,

    The last group of five characters of the Product Key are:GXTM8

    It was many years ago when I purchased the software, (late 2003 or 2004), but I don't remember the discs coming in a paperboard retail box or with anything you describe. I believe it was just the discs in a holder with the product key on the back. I am currently out of town, but the disc I have with me, (I believe there was at least one more,) says OFFICE PROFESSIONAL EDITION 2003, "not for retail or OEM distribution". The lower portion of the disc says "Genuine Microsoft" in very small letters over and over again...

    The front of the sleeve that it came in says the following:

    OfficePro 2003 Win32 English Disk Kit
    MFG REFERENCE: AVTO
    Part Number: 269-06755
    It also has the number: 051404 off to the right of the part number

    The back of the sleeve has the product key, a bar code and the following:

    "Don't lose this number! You must use it every time you install this software. So be sure to store this case in a safe place."

    I don't see an "end item part number", however it does say "0501 Part no. X08-34106" on the back of the sleeve. The disc does not say "volume license product key required".

    Wednesday, February 24, 2010 3:13 AM
  • Hello yousaytomato,

    The product key used to do the current installation of Office Professional 2003 on your computer is a very specific product key identified by the Office Status of "Blocked 114 VLK 2."  It ends in 3HFDY.

    I think the most likely explanation for the current nongenuine status of Office is that your previous, Genuine installation of Office Professional was replaced or overwritten by the current nongenuine installation.  If you had your computer repaired at a shop or by a friend, and that repair entailed a reinstallation of Windows and/or Office, that's probably how the original Genuine installation was replaced.

    Since the current nongenuine Office and the original Office are both Office Professional 2003, you may be able to make a couple of quick registry edits to allow you to enter the previous Genuine product key.  If you are up for a try at this, please take a look at the steps in this MS KB article:  http://support.microsoft.com/kb/895456

    If you do not want to try the registry editing procedure, or if it does not work as expected, then you will have to uninstall then reinstall Office in order to change the bad product key to the Genuine product key.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Friday, February 26, 2010 11:06 PM
    Wednesday, February 24, 2010 3:23 AM
  • OK, I will take a look at the article. If that doesn't seem possible for me, is it hard to uninstall and reinstall? Or is it something that will be self-explanatory once I insert the disc? I am afraid of losing all my documents, is that a possibility?
    Wednesday, February 24, 2010 3:27 AM
  • Hello yousaytomato,

    Uninstalling and reinstalling is a very simple procedure.

    But, you are right to be concerned about losing your documents.  The uninstallation procedure for Office has no programming whatsoever that would in any way alter or delete documents saved within the My Documents folder structure of Windows XP or the Users folder structure of Vista and Windows 7.  But, whenever you are making any major change to your computer, you always want to first back up anything that you cannot afford to lose, just in case.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Wednesday, February 24, 2010 3:32 AM
  • Thanks for your help, Dan. Should I try to uninstall and reinstall before the "6 days remaining" message that keeps showing up in the dialogue box runs out? Also, if I insert the disc I have will it walk me through the uninstallation and reinstall? I checked out the link to the article you posted and it looks a little too complicated for me!!
    Wednesday, February 24, 2010 3:51 AM
  • Hello yousaytomato,

    First, as a precaution, backup whatever you have that you ca't afford to lose.

    Uninstall Office from the Programs applet of the Control Panel.

    Restart twice.

    Then run the MS FixIt in Method 2 of this MS KB article http://support.microsoft.com/kb/903275/.   This clears out the old Office License file.  Restart after it completes. 

    Log onto Vista, then insert the genuine Office installation disc.  Setup should start in a few seconds.  If you follow the recommended or typical options, you'll be fine...just keep clicking OK/Next/Continue.  Most people's computers are connected to the internet all the time so when it comes time to activate you should do the online automatic activation.

    After installation and activation is complete, restart.  Then, keeping Office programs closed for the moment, go to www.microsoft.com/genuine and click on the Validate Office button, and Office should validate normally.  Now open several Office programs to ensure you no longer see the nongenuine messages.

    Let us know if it works out for you :-)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Friday, February 26, 2010 11:06 PM
    Friday, February 26, 2010 4:41 PM
  • It worked!!:) Thanks for ALL your help!
    Monday, March 1, 2010 12:51 AM
  • Hello yousaytomato,

    You're welcome!

    If you get a chance, post a fresh report so we can double check that all is well :-)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, March 1, 2010 4:19 PM
  • Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: {FB5AC71A-0D31-4F80-A1AF-739A8EE3EE7C}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.091208-0542
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{FB5AC71A-0D31-4F80-A1AF-739A8EE3EE7C}</UGUID><Version>1.9.0019.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-4212438722-344854118-2865856291</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1525                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A08</Version><SMBIOSVersion major="2" minor="4"/><Date>20080107000000.000000+000</Date></BIOS><HWID>26333507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>FC71821DA285D6</Val><Hash>N08jgHBEa3W9lXHKr/SdD5vTmD0=</Hash><Pid>70145-747-6013657-57842</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6000.16509
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500204-02-1033-6000.0000-1152009
    Installation ID: 017826797176768065365674120950821780445660535254730386
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57201
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57203
    Use License URL: http://go.microsoft.com/fwlink/?LinkId=57205
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57204
    Partial Product Key: B9HD2
    License Status: Licensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: QgAAAAIABwABAAIAAgABAAAAAwABAAEAJJRM/GaAfd62wGzMwLIKJWw8BgxGgwrPBqSU+0dO8vSWqu6tyCysViqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    M08   
      FACP   DELL    M08   
      HPET   DELL    M08   
      BOOT   DELL    M08   
      MCFG   DELL    M08   
      SLIC   DELL    M08   
      OSFR   DELL    M08   
      SSDT   PmRef  CpuPm


    Hi again,

    Here's a fresh report. I thought everything was ok after opening several documents yesterday and not receiving any "non genuine" messages... however, I just got one this evening!! Oh no!!!

    Tuesday, March 2, 2010 1:46 AM
  • When I clicked on the "copy not genuine, learn more", I got this page that says my validation was successful?

    http://www.microsoft.com/genuine/office/SuccessfulValidation.aspx?displaylang=en&PartnerID=403&sGuid=08b2cd99-0157-4d30-b8eb-b718be1cb839&Error=100

    Tuesday, March 2, 2010 2:07 AM
  • Hello yousaytomato,

    When you replace a nongenuine installation of Office with a genuine one of the same version and edition by uninstalling thru the Programs applet, the normal uninstallation routine does not remove the original license file.  And, when you install the new genuine Office, the normal installation routine does not overwrite the old license file with a new one.

    So, that's why we try to address the situation, hoping to prevent what you experienced, by adding the step of running the MS FixIt which is supposed to delete the old license file.

    Your current installation of Office Professional 2003 is reporting as a Genuine installation of a retail licensed product, so we know it's good.  Clicking the "Validate Office" button at www.microsoft.com/genuine also forces a re-evaluation of your installation, which is a genuine installation, so it would seem that final step has ironed out the kinks, hopefully for good.

    If you restart and then revisit www.microsoft.com/genuine, your Office should validate from here on out.

    Please monitor the situation and post back if you get anymore Nongenuine Office messages.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, March 2, 2010 2:29 AM