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I've been had! What to do? RRS feed

  • Question

  • I purchased a Windows XP Professional CD, OEM Software (in black on Certificate of Authenticity) from Bradbridge Computer Discount.  Trying to run Windows Update tells me I have a Volume License Key that is blocked.  Of course the vendor claims "I've sold many of these with no problem of passing validation. We purchase these in volume and are suppose to be  tested by our supplier."  Here's the output from the MGA diagnostics, though the Product Key shown below is NOT the one I typed in upon installation:

     

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Validation Code: 3
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-X9QRG-J4B2Y-GR2TT
    Windows Product Key Hash: e4v9dTiQqKvmnq/BmmK2cLi6jqE=
    Windows Product ID: 55274-640-2449187-23175
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {6F71D0C5-7E76-430A-8285-84A735BCFA69}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-470-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{6F71D0C5-7E76-430A-8285-84A735BCFA69}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-GR2TT</PKey><PID>55274-640-2449187-23175</PID><PIDType>1</PIDType><SID>S-1-5-21-1757981266-790525478-725345543</SID><SYSTEM><Manufacturer>PhoenixAward</Manufacturer><Model>945GM</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20070719000000.000000+000</Date></BIOS><HWID>32E80FC80184C06F</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

     

    I can tell that the label on the CD as well as the inner ring are stickers, and the -GR2TT seems to be a very popular product key, particularly with the Chinese.  So, what are my options?  If the vendor is willing to accept the return of the disk and refund my money, should I take him up on that or is the disk useful as evidence?  Thank you for your time.

    Sunday, January 20, 2008 6:11 AM

Answers

  • Your best option is to return the counterfeit software to the seller and demand a complete refund.  Print your MGA diagnostic report as it serves as proof the software is bogus.

     

    Validation Status: Blocked VLK

    Windows License Type: Volume

    Sunday, January 20, 2008 5:42 PM
    Moderator
  • Whos4lunch,

     

    Personally, I would click on the WGA star and follow the prompts to submit a counterfeit software CD report to Microsoft.

     

    Only Microsoft's crypto lab can make a final determination as to whether any given potentially counterfeit CD is truly a counterfeit and a hi-quality counterfeit that qualifies for a complimentary replacement.  Having said that, the fact that your holograms are labels, IMHO it's a slam-dunk that you have a counterfeit CD and that should get you a complimentary replacement.  The great part is that you paid for a less expensive OEM license and the replacement will be the top-of-the-line full retail license worth about twice as much

    Monday, January 21, 2008 2:41 AM
  • Hello whos4lunch,

     

    I understand the inconvenience you are currently experiencing. We have seen numerous issues from customers who were provided a Volume License Key (VLK) on their computer that has either been blocked by Microsoft or generated by a fake key code generator. Windows Genuine Advantage (WGA) currently provides checks for these type keys and prompts the user to notify them of this situation. More invalid keys are being identified daily and WGA is constantly refreshing its database with these newly identified keys and immediately blocks them. Right now, your computer has a Volume Licensing (VL) edition of Windows XP Pro identified on line 7.  The installation was done with a now-blocked Volume Licensing Key (VLK) located on line 2. VLKs are blocked by Microsoft at the request of the original key holder for various reasons such as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, i.e., more installations of Windows XP Pro using that key than authorized.

     

    As a rule, VL editions of Windows XP Pro should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for Windows XP is Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

     

    This is why you were seeing the "Software Counterfeiting" messages on your computer, because the current installation of Windows XP Pro is an unauthorized installation.

     

                Look on the computer or in the materials that came with your computer to see if you have a Certificate of Authenticity (COA).  The following websites will help determine the validity of your operating system as well as identify various COA’s.

    There are three ways operating systems are installed on systems which you as the customer purchase.

     

    1.      Pre-installation: http://www.microsoft.com/resources/howtotell/ww/windows/quiz_coa.mspx provides a quiz giving detailed information for customers who purchased a PC with preinstalled software. 

    2.      Retail Version:  http://www.microsoft.com/resources/howtotell/ww/windows/quiz_cd.mspx. Please read and answer the questions. You will be given an answer about the validity of the retail version of software recently purchased. 

    3.      Volume Licensing:   http://www.microsoft.com/resources/howtotell/ww/windows/quiz_vol.mspx. Please read and answer the questions. You will be given an answer about the validity of the Volume Licensing version of software recently purchased. 

     

    If this comes as a total surprise to you, please go back to where you purchased the installed Windows XP Pro and let them know it is a counterfeit copy and demand they immediately reimburse you and/or provide a Genuine Copy which was originally paid for.  In any case, please uninstall the non-genuine installation of Windows XP Pro because there could be viruses prebuilt into the counterfeit version of the software purchased.

    If you still believe your VLK is Genuine please refer to the following steps to confirm either genuine or non-genuine status: 

     

    1) If you are a Microsoft Volume Licensing customer you should contact your Reseller and address the issue with them directly.

     

    2) Refer to this site for information concerning VLK’s http://www.microsoft.com/licensing/resources/vol/default.mspx#EJG

     

     3) If your reseller did not keep a record of your key, is unable to assist you or can no longer be contacted please call the appropriate number here to confirm your Volume Licensing Agreement directly with Microsoft. The below Licensing FAQ will provide you with all the information needed to contact Microsoft directly about your Volume Licensing agreement:

     

    http://www.microsoft.com/licensing/resources/faq.mspx

     

    4) If you believe you have been sold counterfeit software you can provide Piracy information using the below link:

    http://www.microsoft.com/piracy/Reporting.mspx 

     

    5) If your issue is still not resolved you may Purchase a copy of Windows XP or if you believe you have an existing valid Product Key and change the existing product key using the following MS Knowledge base article to change the VLK only. This will not work when trying to change the Blocked VLK to a Retail or OEM Product Key.

    http://support.microsoft.com/kb/328874/en-us

     

    6) If you are attempting to change the existing key to a valid OEM or Retail key please follow the repair installation outlined in this Microsoft Knowledge Base article:

    http://support.microsoft.com/default.aspx?scid=kb;EN-US;315341

     

     

     

    A "Blocked VLK" is a Volume License Key that is valid, but was licensed solely to a corporation or larger enterprise/business. Blocked VLK's are Product Keys that Microsoft has received consent from the original owner to block usage of. A VL Product Key is non-transferrable to individuals. In order to resolve your non-genuine licensing issue, please visit: www.microsoft.com/genuine and click on "Validate Windows". When validation fails, click on the Get Genuine button which will provide information on how to acquire a WGA Kit.

     

    Thank you,

    Matt Prall, MS
    WGA Forum Manager

    Monday, January 21, 2008 4:54 PM

All replies

  • Your best option is to return the counterfeit software to the seller and demand a complete refund.  Print your MGA diagnostic report as it serves as proof the software is bogus.

     

    Validation Status: Blocked VLK

    Windows License Type: Volume

    Sunday, January 20, 2008 5:42 PM
    Moderator
  • Whos4lunch,

     

    Personally, I would click on the WGA star and follow the prompts to submit a counterfeit software CD report to Microsoft.

     

    Only Microsoft's crypto lab can make a final determination as to whether any given potentially counterfeit CD is truly a counterfeit and a hi-quality counterfeit that qualifies for a complimentary replacement.  Having said that, the fact that your holograms are labels, IMHO it's a slam-dunk that you have a counterfeit CD and that should get you a complimentary replacement.  The great part is that you paid for a less expensive OEM license and the replacement will be the top-of-the-line full retail license worth about twice as much

    Monday, January 21, 2008 2:41 AM
  • Hello whos4lunch,

     

    I understand the inconvenience you are currently experiencing. We have seen numerous issues from customers who were provided a Volume License Key (VLK) on their computer that has either been blocked by Microsoft or generated by a fake key code generator. Windows Genuine Advantage (WGA) currently provides checks for these type keys and prompts the user to notify them of this situation. More invalid keys are being identified daily and WGA is constantly refreshing its database with these newly identified keys and immediately blocks them. Right now, your computer has a Volume Licensing (VL) edition of Windows XP Pro identified on line 7.  The installation was done with a now-blocked Volume Licensing Key (VLK) located on line 2. VLKs are blocked by Microsoft at the request of the original key holder for various reasons such as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, i.e., more installations of Windows XP Pro using that key than authorized.

     

    As a rule, VL editions of Windows XP Pro should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for Windows XP is Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

     

    This is why you were seeing the "Software Counterfeiting" messages on your computer, because the current installation of Windows XP Pro is an unauthorized installation.

     

                Look on the computer or in the materials that came with your computer to see if you have a Certificate of Authenticity (COA).  The following websites will help determine the validity of your operating system as well as identify various COA’s.

    There are three ways operating systems are installed on systems which you as the customer purchase.

     

    1.      Pre-installation: http://www.microsoft.com/resources/howtotell/ww/windows/quiz_coa.mspx provides a quiz giving detailed information for customers who purchased a PC with preinstalled software. 

    2.      Retail Version:  http://www.microsoft.com/resources/howtotell/ww/windows/quiz_cd.mspx. Please read and answer the questions. You will be given an answer about the validity of the retail version of software recently purchased. 

    3.      Volume Licensing:   http://www.microsoft.com/resources/howtotell/ww/windows/quiz_vol.mspx. Please read and answer the questions. You will be given an answer about the validity of the Volume Licensing version of software recently purchased. 

     

    If this comes as a total surprise to you, please go back to where you purchased the installed Windows XP Pro and let them know it is a counterfeit copy and demand they immediately reimburse you and/or provide a Genuine Copy which was originally paid for.  In any case, please uninstall the non-genuine installation of Windows XP Pro because there could be viruses prebuilt into the counterfeit version of the software purchased.

    If you still believe your VLK is Genuine please refer to the following steps to confirm either genuine or non-genuine status: 

     

    1) If you are a Microsoft Volume Licensing customer you should contact your Reseller and address the issue with them directly.

     

    2) Refer to this site for information concerning VLK’s http://www.microsoft.com/licensing/resources/vol/default.mspx#EJG

     

     3) If your reseller did not keep a record of your key, is unable to assist you or can no longer be contacted please call the appropriate number here to confirm your Volume Licensing Agreement directly with Microsoft. The below Licensing FAQ will provide you with all the information needed to contact Microsoft directly about your Volume Licensing agreement:

     

    http://www.microsoft.com/licensing/resources/faq.mspx

     

    4) If you believe you have been sold counterfeit software you can provide Piracy information using the below link:

    http://www.microsoft.com/piracy/Reporting.mspx 

     

    5) If your issue is still not resolved you may Purchase a copy of Windows XP or if you believe you have an existing valid Product Key and change the existing product key using the following MS Knowledge base article to change the VLK only. This will not work when trying to change the Blocked VLK to a Retail or OEM Product Key.

    http://support.microsoft.com/kb/328874/en-us

     

    6) If you are attempting to change the existing key to a valid OEM or Retail key please follow the repair installation outlined in this Microsoft Knowledge Base article:

    http://support.microsoft.com/default.aspx?scid=kb;EN-US;315341

     

     

     

    A "Blocked VLK" is a Volume License Key that is valid, but was licensed solely to a corporation or larger enterprise/business. Blocked VLK's are Product Keys that Microsoft has received consent from the original owner to block usage of. A VL Product Key is non-transferrable to individuals. In order to resolve your non-genuine licensing issue, please visit: www.microsoft.com/genuine and click on "Validate Windows". When validation fails, click on the Get Genuine button which will provide information on how to acquire a WGA Kit.

     

    Thank you,

    Matt Prall, MS
    WGA Forum Manager

    Monday, January 21, 2008 4:54 PM