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Problems with window 7 saying it isn't genuine RRS feed

  • Question

  • I brought a windows 7 ultimate and it has just told me it isn't genuine, we have had it running on our computer for a few months but has just just in the last week it isn't genuine
    Sunday, May 8, 2011 11:50 PM

Answers

All replies

  • Please observe announcement 1 above.

      In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Monday, May 9, 2011 12:03 AM
    Answerer
  • Thank you for the link

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-J2R2D-FXKTT-GP947
    Windows Product Key Hash: mU/xCjnEUY7WQNYB+lGK08GyR/0=
    Windows Product ID: 00426-067-9433522-86960
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {9626583F-1961-4C90-AA83-92D19B2F3AB6}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.101026-1503
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9626583F-1961-4C90-AA83-92D19B2F3AB6}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-GP947</PKey><PID>00426-067-9433522-86960</PID><PIDType>5</PIDType><SID>S-1-5-21-2677725340-3491188151-3222395222</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0606   </Version><SMBIOSVersion major="2" minor="4"/><Date>20060510000000.000000+000</Date></BIOS><HWID>57BB3607018400DC</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Cen. Australia Standard Time(GMT+09:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17350</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="10" Result="114"/><App Id="16" Version="10" Result="114"/><App Id="17" Version="10" Result="114"/><App Id="18" Version="10" Result="114"/><App Id="1A" Version="10" Result="114"/><App Id="1B" Version="10" Result="114"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00172-067-943352-00-3081-7600.0000-1292011
    Installation ID: 018036575521266422011890979912734693089854702505595332
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: GP947
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 3
    Trusted time: 9/05/2011 10:22:52 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 4:25:2011 17:45
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEABAABAAEAAQABAAAAAQABAAEAJrJqcWYCqnZI5JiTWv8wD+D5cNNGgt7N7Ds=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   A M I   OEMAPIC
      FACP   A M I   OEMFACP
      MCFG   A M I   OEMMCFG
      OEMB   A M I   AMI_OEM
      ASF!   LEGEND  I865PASF

     

    Monday, May 9, 2011 12:54 AM
  • Windows Product ID: 00426-067-9433522-86960

    The product ID -067- Indicates a not for resale MSDN account. If you are not the account holder and you purchased this in a retail box, the box and it's contents are counterfeit.

    see: http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/a2444f34-0aff-4f29-a8ac-67e28b0c0285

    To see how good these knock-offs are becoming, see

    http://www.youtube.com/watch?v=hzqNNiOM0cs

    You will have to purchase a legitimate windows from a legitimate retailer.

    Monday, May 9, 2011 12:59 AM
    Answerer
  • My Hubby brought the window 7 from Ebay and it is exactly the same as the fake one in the video! same labels and sticker as in the video!. I also notice the booklet inside where the phone numbers to call the help desk was all blurry and thought that was a little strange, when I first saw it, I should have checked it out then but I looked at the sticker and thought with the holograms it was real, now I know how to check. That video was a huge help microsoft should have a video showing the fakes ones and the real ones and the fake ones look very real! 

    This prompted me to check another program we brought, We also brought a microsoft office 2010 from ebay too completly different seller and that also  has the made in USA sticker and the sticker on the disc too so I guess I have to assume that it too is also a fake.  BUGGER!

    Now what can I do?

    Ebay should maybe have a checking/warning system so innocent customers who think they are getting a genuine product understand how to check straight away when they recieve the product and can complain and get a refund back, especially if the seller takes a while to post he product out. There is only a 45 day policy so we are unable to do anything now.

    Monday, May 9, 2011 1:50 AM
  • You can file a piracy report with microsoft.

    http://www.microsoft.com/piracy/reporting/default.aspx

    Now that you mentioned office, I reread your report and your office is also invalid. I went right by that the first time.

    Office Status: 114 Blocked VLK 2
    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2

    Ebay has never been helpful with counterfeit products. They have always maintained they are only a vehicle for putting buyers and sellers together. There are many sellers of counterfeit goods on ebay and they include anything that can be counterfeited, not just software.

    Monday, May 9, 2011 2:12 AM
    Answerer
  • Complain anyway.  It's necessary to give eBay a basis for challenging a seller. 

    eBay is not in the business of casting doubt on a seller's integrity without good cause.  To do so risks litigation.  The only answer is not to purchase licensed software like Office, Windows, Creative Studio, and others from anyone but the manufacturer's website or a solid reseller like Amazon Corp. or other well respected company.  Don't try to find a bargain for these products.  Find the best price that is from a company you trust.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Monday, May 9, 2011 2:13 AM
    Answerer
  • Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 50 Cached Online Validation Code: 0x0 Windows Product Key: *****-*****-MQ4CD-WRJD9-Y9K9Q Windows Product Key Hash: q9MGkKn2yJWdd/cvBV7auPVkOwQ= Windows Product ID: 00359-OEM-8703055-59862 Windows Product ID Type: 3 Windows License Type: OEM System Builder Windows OS version: 6.1.7600.2.00010300.0.0.003 ID: {EC6522D5-FEF2-49C9-8D3E-3107D440C086}(1) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Home Premium Architecture: 0x00000009 Build lab: 7600.win7_gdr.110408-1633 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 109 N/A OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files (x86)\Internet Explorer\IEXPLORE.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003 File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003 Other data--> Office Details: {EC6522D5-FEF2-49C9-8D3E-3107D440C086}1.9.0027.06.1.7600.2.00010300.0.0.003x64*****-*****-*****-*****-Y9K9Q00359-OEM-8703055-598623S-1-5-21-2376821962-2080929661-3127399096Gigabyte Technology Co., Ltd.H55M-S2VAward Software International, Inc.F220100820000000.000000+0004EFE3E07018400FC0C090409AUS Eastern Standard Time(GMT+10:00)03109 Spsys.log Content: 0x80070002 Licensing Data--> Software licensing service version: 6.1.7600.16385 Name: Windows(R) 7, HomePremium edition Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88 Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 00359-00174-030-559862-02-3081-7600.0000-1312011 Installation ID: 001045791224358070961884661695116804095232364480672931 Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338 Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339 Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341 Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340 Partial Product Key: Y9K9Q License Status: Notification Notification Reason: 0xC004F009 (grace time expired). Remaining Windows rearm count: 3 Trusted time: 14/05/2011 5:32:47 PM Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: 0x00000000 HealthStatus: 0x0000000000000000 Event Time Stamp: 4:2:2011 07:27 ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: NAAAAAEABAABAAEAAAABAAAAAwABAAEA6GHWUFrHgJZ2jULGKGByX6Ie9AFePQ3Fo6RcXQ== OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes, but no SLIC table Windows marker version: N/A OEMID and OEMTableID Consistent: N/A BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC GBT GBTUACPI FACP GBT GBTUACPI HPET GBT GBTUACPI MCFG GBT GBTUACPI EUDS GBT TAMG GBT GBT B0 SSDT INTEL PPM RCM

     

    what the hell do i do now ?? lol

    Saturday, May 14, 2011 7:40 AM
  • @ zoozman

    Please start YOUR OWN new thread and post your MGADiag Report again. It should not be all bunched up like that showing like a big wall of text.

    Saturday, May 14, 2011 7:57 AM
  • Start your own thread LOL.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Saturday, May 14, 2011 12:45 PM
    Answerer
  • THANK YOU BOTH FOR YOUR HELP, WE DID PUT A COMPLAINT IN EBAY ABOUT BOTH.

    THE GUY THAT SOLD US THE EBAY OFFICE ONE REPLIED AND SAID IT IS MADE BY THE SAME COMPANY AND HE CAN GET A VALID NUMBER/PRODUCT KEY, IS THIS RIGHT?

    Saturday, May 14, 2011 3:29 PM
  • THANK YOU BOTH FOR YOUR HELP, WE DID PUT A COMPLAINT IN EBAY ABOUT BOTH.

    THE GUY THAT SOLD US THE EBAY OFFICE ONE REPLIED AND SAID IT IS MADE BY THE SAME COMPANY AND HE CAN GET A VALID NUMBER/PRODUCT KEY, IS THIS RIGHT?


    No - in all probability it'll simply be another stolen or fraudulent Key.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, May 14, 2011 4:00 PM
    Moderator
  • Of course not.  Who believes that sellers have a bank of legitimate retail keys to draw from?  Microsoft requires that retail product keys accompany the software.  So does anybody think a seller can rip open a retail box he paid money for just to give the customer a new key?  It will be another MSDN key from a subscription purchased fraudulently.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Saturday, May 14, 2011 4:05 PM
    Answerer
  • Per the message in this thread. After working without rouble since March, I see the message "This copy of Windows is not genuine." This copy was obtained through my university as part of the MSDN program. I have no reason to believe that that it is anything but genuine.

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-2VJC9-XBBR8-HVTHH
    Windows Product Key Hash: k/l/EMDQdwK9OvdCkPtHG1YdosE=
    Windows Product ID: 00392-918-5000002-85109
    Windows Product ID Type: 1
    Windows License Type: KMS Client
    Windows OS version: 6.1.7600.2.00010100.0.0.004
    ID: {D16EEB31-1347-4945-879C-1AC56D943AC2}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Enterprise
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.101026-1503
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office XP Professional - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Parallels\Parallels Tools\SIA\SharedIntApp.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D16EEB31-1347-4945-879C-1AC56D943AC2}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7600.2.00010100.0.0.004</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HVTHH</PKey><PID>00392-918-5000002-85109</PID><PIDType>1</PIDType><SID>S-1-5-21-661932519-3944818129-2464935491</SID><SYSTEM><Manufacturer>Parallels Software International Inc.</Manufacturer><Model>Parallels Virtual Platform</Model></SYSTEM><BIOS><Manufacturer>Parallels Software International Inc.</Manufacturer><Version>6.0.11994.637263</Version><SMBIOSVersion major="2" minor="3"/><Date>20071026000000.000000+000</Date></BIOS><HWID>E5BB3607018400E8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>AC48DABCC7822A6</Val><Hash>xvw05rKIWvCdNM03Cwq7dhvvGzg=</Hash><Pid>54186-641-4708036-17325</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="10" Result="100"/><App Id="16" Version="10" Result="100"/><App Id="18" Version="10" Result="100"/><App Id="1A" Version="10" Result="100"/><App Id="1B" Version="10" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Enterprise edition
    Description: Windows Operating System - Windows(R) 7, VOLUME_KMSCLIENT channel
    Activation ID: ae2ee509-1b34-41c0-acb7-6d4650168915
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00392-00170-918-500000-03-1033-7600.0000-0962011
    Installation ID: 007434364855454672871152597152305552198123045214736822
    Partial Product Key: HVTHH
    License Status: Notification
    Notification Reason: 0xC004F056.
    Remaining Windows rearm count: 3
    Trusted time: 5/14/2011 9:01:03 AM
    Please use slmgr.vbs /ato to activate and update KMS client information in order to update values.

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: PASS
    Event Time Stamp: 4:9:2011 05:42
    WAT Activex: Registered
    WAT Admin Service: Registered

    HWID Data-->
    HWID Hash Current: MAAAAAEABAABAAEAAAABAAAAAQABAAEAnJ+6jNhKjqkSmFj+YC/0PQaFOlv6cw6V

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   PRLS    PRLS_OEM
      FACP   PRLS    PRLS_OEM

    Saturday, May 14, 2011 4:16 PM
  • Per announcement 2 above,

      Most Non-Genuine issue look the same regardless of the true underlying cause. So to help minimize the confusion caused by troubleshooting multiple different issues, we ask that all users creat their own thread for thier own specific issue.

    In other words, please do not post "Me Too" messages in other people's threads.

    Thank you,
    Darin MS


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Saturday, May 14, 2011 4:36 PM
    Answerer
  • Hi Colin: Thanks for the response. Looking at your  May 09, 2011 12:03 AM post, it seemed that you were asking us to post "a reply message to this thread." I guess I am confused.

    I also started my own thread at http://social.microsoft.com/Forums/en-US/genuinevista/thread/f3352b03-7327-4733-a13a-e0d28dcd6015

    Is this what you intended?

    Saturday, May 14, 2011 5:05 PM
  • Yes.  Always use the Ask A Question button rather than attaching your own question to another poster's thread.  Replies are intended to be to the original poster's question as an answer or further comment.  Similarity of issues is not a reason to piggyback on a thread.  You did just what announcement 2 requires and someone will address your report in the new thread.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Saturday, May 14, 2011 5:56 PM
    Answerer
  • I had same problem, and here is after I ran the Genuine Diagnostics tool. What should I do next, Thanks

     

     

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-F7GYW-X7HFV-R2KWB
    Windows Product Key Hash: pGqBA+grIy40qUBUSKhKBD+7VSs=
    Windows Product ID: 00359-232-4984197-86384
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {D33DAE70-109A-4DAE-952A-FD5526BE4881}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.110408-1631
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D33DAE70-109A-4DAE-952A-FD5526BE4881}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-R2KWB</PKey><PID>00359-232-4984197-86384</PID><PIDType>5</PIDType><SID>S-1-5-21-1329498609-3788957494-2797522978</SID><SYSTEM><Manufacturer>Apple Inc.</Manufacturer><Model>MacBook5,1</Model></SYSTEM><BIOS><Manufacturer>Apple Inc.</Manufacturer><Version>    MB51.88Z.007D.B03.0904271443</Version><SMBIOSVersion major="2" minor="4"/><Date>20090427000000.000000+000</Date></BIOS><HWID>D76B3307018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>1F6FEF615804586</Val><Hash>pFcbJzMU1/aG/p+F95fpYwjdAkY=</Hash><Pid>89388-707-0290154-65379</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 3b965dfc-31d9-4903-886f-873a0382776c
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00172-232-498419-00-1033-7600.0000-3042010
    Installation ID: 010210815494544703254196254360553223751362402561611013
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: R2KWB
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 4
    Trusted time: 5/15/2011 12:19:00 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 5:15:2011 12:16
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAEAAgABAAEAAAABAAAAAgABAAEAJJTu5jz9nCn8gXSzrm/Y8mNpkAJGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            APPLE         Apple00
      FACP            APPLE         Apple00
      HPET            APPLE         Apple00
      MCFG            APPLE         Apple00
      ASF!            APPLE         Apple00
      SBST            APPLE         Apple00
      ECDT            APPLE         Apple00
      SSDT            APPLE        CpuPm
      SSDT            APPLE        CpuPm
      SSDT            APPLE        CpuPm


    Please observe announcement 1 above.

      In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.




    Sunday, May 15, 2011 4:27 PM
  • I had same problem, and here is after I ran the Genuine Diagnostics tool. What should I do next, Thanks

     

     

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-F7GYW-X7HFV-R2KWB
    Windows Product Key Hash: pGqBA+grIy40qUBUSKhKBD+7VSs=
    Windows Product ID: 00359-232-4984197-86384
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003



    Please repost your report in your OWN NEW thread - this avoids confusion for all.
    Having said that, your installation of Windows is based on a Blocked MSDN Key.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, May 15, 2011 4:33 PM
    Moderator
  • The next thing you should do is observe the announcements at the top of this forum page and post your issue to a new thread by using the Ask a Question link at the top.  As the announcement says,

      Most Non-Genuine issue look the same regardless of the true underlying cause. So to help minimize the confusion caused by troubleshooting multiple different issues, we ask that all users creat their own thread for thier own specific issue.

    In other words, please do not post "Me Too" messages in other people's threads.

    Having said that, your copy of Windows is a counterfeit copy. 

    Your Product ID line shows that you are using an MSDN product key.  Unless you are the subscriber who was issued this product key, it is invalid for your use.

    Windows Product ID: 00359-232-4984197-86384

    The 232 is the MSDN indicator.  If you purchased a retail box the entire box and its contents is a counterfeit product.  Many counterfeit copies are being sold on eBay and the Amazon Marketplace as well as various websites around the world.  The product key is not a genuine retail PK.  It is a genuine MSDN product key and so will activate and pass as genuine until it is blocked by Microsoft as an MSDN key in use by a nonsubscriber.  It takes a while for MS to detect and complete processing of abused keys.  The seller plans to be doing something else by then.

    Pursue a refund for an item not as described immediately.  Do not accept a replacement product key from the seller.  It will be from the same source.

    Report the incident to Microsoft at

    http://www.microsoft.com/howtotell/reports/report.aspx

    To see how good these knock-offs are becoming, see

    http://www.youtube.com/watch?v=hzqNNiOM0cs

    Buy a copy of Windows from a rock solid seller like the Microsoft Store or Amazon Corp (not an affiliate).

    If you have further questions, please post in your own thread.

     


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Sunday, May 15, 2011 4:34 PM
    Answerer