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Control Panel Stops loading halfway - errors says explorer has experienced a problem, RUNDLL32 has stopped working.... RRS feed

  • Question

  • So I get this error and control panel stops loading, it states that it is an explorer error and restarts the process - only to do it again.  When opening security center, RUNDLL32 has error and shuts down. Windows is genuine - diagnostic ran after issue(s) occurred.  No spyware, no adware, no virus'. All report clean from local programs, and from remote virus scan also confirms clean.  Help.




    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-8T8QY-949J3-VPRMB
    Windows Product Key Hash: fPB3gSDd9xl1EUx42RZCGMxkwBc=
    Windows Product ID: 89572-OEM-7233067-20492
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.002
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {CB1923B1-97BC-42AB-9B2A-E2E4A348EA2D}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080425-1930
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    Microsoft Office Visio Professional 2003 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{CB1923B1-97BC-42AB-9B2A-E2E4A348EA2D}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010300.1.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VPRMB</PKey><PID>89572-OEM-7233067-20492</PID><PIDType>8</PIDType><SID>S-1-5-21-2786847773-3535864445-686843180</SID><SYSTEM><Manufacturer>NVIDIA</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20060811000000.000000+000</Date></BIOS><HWID>16323507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>189AF0DE866D500</Val><Hash>+Z3lGNxRBd72s7VTXPqQSOinsBg=</Hash><Pid>73931-640-3880961-57699</Pid><PidType>14</PidType></Product><Product GUID="{90510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>97EB0D39EE73500</Val><Hash>rKGhAYrOeU6d9DO/qWoQ6ebguSg=</Hash><Pid>72085-640-2027012-55382</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/><App Id="51" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Tuesday, October 7, 2008 2:12 AM

Answers

All replies

  • I am now experiencing a CNDNDlg error - after running the diagnostics. It keeps popping up now and then.
    Tuesday, October 7, 2008 4:26 AM
  •  Czucko,


    You may have to reinstall your operating system @ this point.  Before you do that, create a (no cost) support request at the following link:

    http://go.microsoft.com/fwlink/?linkid=52029 

    Thank you for contacting the Genuine Advantage forum.



    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Tuesday, October 7, 2008 6:20 PM
    Tuesday, October 7, 2008 6:18 PM