off topic - networking problems after running online onecare scan and fix RRS feed

  • General discussion

  • Hello,

    Upon completion of the online scan I restarted the pc as requested but from then on I could no longer connect to the internet. I noticed that the networking folder was empty and after making several attempts to add/create a connection I realized that many services were stopped. from a msft support page I was instructed to reinstall sp1. I could no longer find sp1 available for donwload so i picked sp3 (xp professional). During installation I got the message that cryptographic service could not be verified and could not find it listed under services in control panel/admin tools. What can I do to get it back? Can I download the file from somewhere?

    Monday, December 1, 2008 12:41 PM

All replies

  • Hello Radu, I would first try restoring the registry entries that were removed by the Safety Scanner. How to restore registry keys after a cleanup - http://boards.live.com/safetyboards/thread.aspx?threadid=4867 If you need additional help I suggest the Safety Scanner boards - http://boards.live.com/safetyboards/board.aspx?BoardID=225 as this forum is for the discussion of the installed One Care product.

    Monday, December 1, 2008 1:01 PM
  • Thanks Jim. First issue: there is no Folder Options under tools. Anyway, I added "\Application Data" in the address bar and got access to the folder but there is no windows live safety center listed. What can I do?
    Monday, December 1, 2008 1:43 PM
  • more: I found the WLSC under C:/Program Files but there is no backup there. What can I do? Thanks.
    Monday, December 1, 2008 1:48 PM
  • You're off topic for this forum, which is dedicated to Windows Live OneCare.

    The Safety Scanner forum is here:




    Support for the Safety Scanner:

    Start here: http://help.live.com/help.aspx?project=wl_safety&market=en-us

    Search for your problem or select any topic on the left hand side.

    The results of your search or the clicked topic appears in the right hand frame, along with a tiny link in the lower right hand corner – “Get more help.”

    Click that tiny link and you will get to a page with a link “Contact support”

    Click that link and you will be presented with the email support form to fill out. Provide as much detail as possible and you should get a response from support within 24 hours.




    Monday, December 1, 2008 4:58 PM