Answered by:
Product key not working

Question
-
Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0Cached Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-XGBCB-B2BHF-W7FC4
Windows Product Key Hash: 6l/cTnk7L34qCng6c9jQkWWO+hI=
Windows Product ID: 00359-032-0828665-85889
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {380A2007-92DC-4B94-BCAB-18C0FDE32771}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7600.win7_rtm.090713-1255
TTS Error:
Validation Diagnostic:
Resolution Status: N/AWgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: MicrosoftOGA Data-->
Office Status: 102
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[hr = 0x80070002]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[hr = 0x80070002]
File Mismatch: C:\Windows\system32\wat\watux.exe[hr = 0x80070002]
File Mismatch: C:\Windows\system32\wat\watweb.dll[hr = 0x80070002]Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{380A2007-92DC-4B94-BCAB-18C0FDE32771}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-W7FC4</PKey><PID>00359-032-0828665-85889</PID><PIDType>5</PIDType><SID>S-1-5-21-3943683308-3339077911-2911246394</SID><SYSTEM><Manufacturer>Acer </Manufacturer><Model>Aspire 5338 </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.09 </Version><SMBIOSVersion major="2" minor="5"/><Date>20090511000000.000000+000</Date></BIOS><HWID>0EB83607018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7600.16385Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00170-032-082866-01-2057-7600.0000-0492010
Installation ID: 016552444520500031099342970761445831988144747610696345
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: W7FC4
License Status: Initial grace period
Time remaining: 43140 minute(s) (29 day(s))
Remaining Windows rearm count: 4
Trusted time: 18/02/2010 23:02:23Windows Activation Technologies-->
HrOffline: N/A
HrOnline: N/A
HealthStatus: N/A
Event Time Stamp: N/A
WAT Activex: Not Registered - 0x80040154
WAT Admin Service: Not Registered - 0x80040154HWID Data-->
HWID Hash Current: LgAAAAEAAQABAAIAAAABAAAAAgABAAEAeqg40C6BEsc6/K4mZBNsR5Ijjn5Gyg==OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC PTLTD APIC
FACP INTEL CRESTLNE
HPET INTEL CRESTLNE
BOOT PTLTD $SBFTBL$
MCFG INTEL CRESTLNE
SLIC ACRSYS ACRPRDCT
SSDT BrtRef DD01BRT
SSDT BrtRef DD01BRTI have tried multiple times with no luck to use my product key with microsoft office 2007 for vista. Please can you help
Thursday, February 18, 2010 11:09 PM
Answers
-
Hello maryben2,
The copy of Office currently installed on your PC is a Trial Version.
Where are you getting this Product Key, that you are trying to enter into Office, from? and are you sure that this Product Key is intended for Microsoft Office Home and Student 2007 or is it intended for a different version of Office or maybe intended for Windows?
Thank you,
Darin MS- Marked as answer by Darin Smith MS Monday, February 22, 2010 11:13 PM
Friday, February 19, 2010 10:45 PM
All replies
-
Hello maryben2,
The copy of Office currently installed on your PC is a Trial Version.
Where are you getting this Product Key, that you are trying to enter into Office, from? and are you sure that this Product Key is intended for Microsoft Office Home and Student 2007 or is it intended for a different version of Office or maybe intended for Windows?
Thank you,
Darin MS- Marked as answer by Darin Smith MS Monday, February 22, 2010 11:13 PM
Friday, February 19, 2010 10:45 PM -
No reply.
Issue is assumed resolved.
Darin MSMonday, February 22, 2010 11:13 PM -
iItoo have this problem with an ACER laptop as i am unable to use windows excel etc as the product key does not work. Although i do presume that the product key on the underside of the laptop is for windows not office.
I had vista home premium on the laptop when purchased which allowed me to have the windows 7 update when released.
I have now installed windows 7 having presumed the issues related to having the vista product key cancelled.. and still have the same issue.
I have all the original packaging and paperwork, there is no product keys other than on the underside of the laptop and on the windows 7 upgrade dvd.
The laptop was definately sold and advertised (TESCO) as having Microsoft office home on it.
Please advise.
thanks
andy
Sunday, May 2, 2010 1:40 PM -
i dont have visda i have 2007 and the product key on the back of my laptop is not working
Thursday, May 6, 2010 5:53 AM -
Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0Cached Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-XGBCB-B2BHF-W7FC4
Windows Product Key Hash: 6l/cTnk7L34qCng6c9jQkWWO+hI=
Windows Product ID: 00359-032-0828665-85889
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {380A2007-92DC-4B94-BCAB-18C0FDE32771}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7600.win7_rtm.090713-1255
TTS Error:
Validation Diagnostic:
Resolution Status: N/AWgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: MicrosoftOGA Data-->
Office Status: 102
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[hr = 0x80070002]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[hr = 0x80070002]
File Mismatch: C:\Windows\system32\wat\watux.exe[hr = 0x80070002]
File Mismatch: C:\Windows\system32\wat\watweb.dll[hr = 0x80070002]Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{380A2007-92DC-4B94-BCAB-18C0FDE32771}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-W7FC4</PKey><PID>00359-032-0828665-85889</PID><PIDType>5</PIDType><SID>S-1-5-21-3943683308-3339077911-2911246394</SID><SYSTEM><Manufacturer>Acer </Manufacturer><Model>Aspire 5338 </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.09 </Version><SMBIOSVersion major="2" minor="5"/><Date>20090511000000.000000+000</Date></BIOS><HWID>0EB83607018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7600.16385Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00170-032-082866-01-2057-7600.0000-0492010
Installation ID: 016552444520500031099342970761445831988144747610696345
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: W7FC4
License Status: Initial grace period
Time remaining: 43140 minute(s) (29 day(s))
Remaining Windows rearm count: 4
Trusted time: 18/02/2010 23:02:23Windows Activation Technologies-->
HrOffline: N/A
HrOnline: N/A
HealthStatus: N/A
Event Time Stamp: N/A
WAT Activex: Not Registered - 0x80040154
WAT Admin Service: Not Registered - 0x80040154HWID Data-->
HWID Hash Current: LgAAAAEAAQABAAIAAAABAAAAAgABAAEAeqg40C6BEsc6/K4mZBNsR5Ijjn5Gyg==OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC PTLTD APIC
FACP INTEL CRESTLNE
HPET INTEL CRESTLNE
BOOT PTLTD $SBFTBL$
MCFG INTEL CRESTLNE
SLIC ACRSYS ACRPRDCT
SSDT BrtRef DD01BRT
SSDT BrtRef DD01BRTI have tried multiple times with no luck to use my product key with microsoft office 2007 for vista. Please can you help
while locating d product key its showing incorrect msg of product key but i hav cn on ma lappie again nd again its d ryt product key wch m typng,...what to do?
Friday, July 22, 2011 8:29 AM -
"heenad" wrote in message news:4f223762-54c1-43fe-bde2-0fc44b55eeac...
Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0Cached Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-XGBCB-B2BHF-W7FC4
Windows Product Key Hash: 6l/cTnk7L34qCng6c9jQkWWO+hI=
Windows Product ID: 00359-032-0828665-85889
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010300.0.0.003
Please repost your report to a NEW thread of your own - this avoids confusion for all.
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothSaturday, July 23, 2011 6:01 AMModerator