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"An error occurred while retrieving Date" RRS feed

  • Question

  • Hi all,
    My issue is in CRM 4.0

    My problem is that in forms (edit.aspx) that includes attributes type date, sometimes I the browser freeze and not responding , after 5 or 6 minutes I gets a global error alert (client - Ok Cancel  dialogbox – not modal dialog !!!  that  Exception Accrued ….)  , after hit on OK button I get an alert dialogbox that says "An error occurred while retrieving Date"

    We have tried everything,  running the Crm Trace didn't gets us any ideas …

    Every help will be great

    Thanks
    ItzikBS

     
    Monday, September 22, 2008 11:28 AM

Answers

  • Hi,

    The solution for my problem, is not about a date format , but it was an issue of limitation of Internet Explorer that limits the number of simultaneous downloads to two downloads, plus one queued download – probably a crm form goes with AJAX to do something with date fields, and that limitation was stop it from working currect.

     

    My solution was to increase that amount by using this :

    How to configure Internet Explorer to have more than two download sessions

     

    I'm sure everyone who developing WEB apps will find this article very interesting.

     

     
    Wednesday, September 24, 2008 10:37 PM

All replies

  • I take it you upgraded from MSCRM 3.0 to 4.0? If so are you using the same date format on both machines? (i.e. dd/mm/yyyy) vs (mm/dd/yyyy) ?

    * Does this occur of any form or specific forms.
    * Is there any customization (js) which might be causing these issues?

    Cheers,

    Karlo
    Monday, September 22, 2008 6:36 PM
  • First, Thanks

     

    No, I didn't  upgrade from 3 to 4 , it's the last installation of Version 4.0 Enterprise Edition.
    Do you think that is a date time format issue ? Maybe it's related to the SQL Machine

     

    * Does this occur of any form or specific forms.
    we sow it only on Costume Entities


    * Is there any customization (js) which might be causing these issues?
    no

     

    Thank for helping

    Monday, September 22, 2008 8:49 PM
  • Hi,

    I've experienced somewhat similar problems in the client side when writing code for MSCRM which takes dd/mm/yyyy as a SQL data format and then deploying to a machine which accepts mm/dd/yyyy. I've also experienced an issue with date fields when trying to set a fields value through JS... it breaks the form.

    * Can you replicate this? i.e. is this an intermittent error or will it occur each time for the same record?

    I have next to no experience with the Enterprise version of MSCRM though I could imagine if different data formats are used from one company to the next you could be experiencing problems.

    See if you can edit on a record with a day value < 12, i.e. 11/12/2008 and then see if the same problem occurs if you can a date with day value > 12 or 14/12/2008.

    Cheers,

    Karlo


    Tuesday, September 23, 2008 8:19 PM
  • Now I have more details:

    We getting this exception jest in that cases:
    All Entities (Custom or not ) with date time (Jest Date Data) attributes
    AND
    The  value of the date is DAY value  <>  MONTH value  (NOT equal) All cases of date and month that equal like 1/1/yyyy , 2/2/yyyy …  there will not be exception and the form will be loaded jest fine.

    To make the problem more complicate, I will add the amazing fact that in Browser IE version 7 , this problem not accrued what so ever at all … Please don't respond that all clients should have  IE 7 installed – because most of our clients (Intranet) have IE 6 , and I can't change it.

    All kind of help or any direction to a solution will be great !!!

    Thanks

     

     
    Wednesday, September 24, 2008 5:55 AM
  • Hi,

    The solution for my problem, is not about a date format , but it was an issue of limitation of Internet Explorer that limits the number of simultaneous downloads to two downloads, plus one queued download – probably a crm form goes with AJAX to do something with date fields, and that limitation was stop it from working currect.

     

    My solution was to increase that amount by using this :

    How to configure Internet Explorer to have more than two download sessions

     

    I'm sure everyone who developing WEB apps will find this article very interesting.

     

     
    Wednesday, September 24, 2008 10:37 PM
  • Thanks for the update itzik.

    Will give that a read.

    Cheers,

    Karlo
    Thursday, September 25, 2008 8:30 PM