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Vista Home Premium has reverted to Vista Starter - can't activate either RRS feed

  • Question

  • I am trying to sort out a friend's Acer Aspire L320 which came pre-installed with Vista Home Premium. He has had it since October 07 and just before Christmas he encountered activation problems with Vista which have resulted in his system only operating Vista Starter with limited access (IE browser only or Safe Made). Attempts to validate this don't work because the Vista COA on the PC is for Home Premium and the response indicates that the code is already in use (yes it is - on his machine!). In the bottom of the screen is the message that this copy of Windows is not genuine.
    I can't see this precise set of circumstances anywhere in the forum, so any advice would be appreciated. Unfortunately my friend did not create any Acer recovery disks when he first got the PC, so reinstallation isn't an otyion (unles it can be done from the hard disk?).
    Thanks.

    The WGA tool gives the following result:

    Diagnostic Report (1.7.0069.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-9BXWV-TQDMK-QDWK4
    Windows Product Key Hash: xsmVCoZgEjENI1YEH9eERmXOpPI=
    Windows Product ID: 89571-OEM-7304205-00004
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6000.2.00010300.0.0.011
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {4C13B007-420A-4C9D-9712-5B4A9A832E63}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Starter
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071009-1548
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2920-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{4C13B007-420A-4C9D-9712-5B4A9A832E63}</UGUID><Version>1.7.0069.0</Version><OS>6.0.6000.2.00010300.0.0.011</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-QDWK4</PKey><PID>89571-OEM-7304205-00004</PID><PIDType>3</PIDType><SID>S-1-5-21-1489026107-1987915588-602992105</SID><SYSTEM><Manufacturer>Acer                </Manufacturer><Model>Aspire L320</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>R01-A4</Version><SMBIOSVersion major="2" minor="4"/><Date>20070519000000.000000+000</Date></BIOS><HWID>D7023007018400EA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002


    Tuesday, February 26, 2008 10:44 PM

Answers

  • You'll have to purchase the correct recovery disc from Acer and start over.

     

    Acer Recovery Media Purchase Program: https://secure3.tx.acer.com/RCD/Main.aspx

    Tuesday, February 26, 2008 11:18 PM
    Moderator
  • Hello,

     

      If Vista came Pre-Installed on the Acer Aspire L320 the "Windows License Type" (line 9 above) would say OEM SLP, but the "Windows License Type" is OEM System Builder.

     

      Also, a version of Windows (such as Vista Home Premium) can not downgrade itself to a lower version of Windows (such as Vista Starter) by itself. The only way for Vista Starter to be on that computer is if it was installed by a person. 

     

    Lastly, if you do a search of the internet for the last digits of the product key being used in this copy of Vista (9BXWV-TQDMK-QDWK4) you will see over 10 pages of sites with that key listed. This means that the key is either a) a Trial version key, that can not be activated and only allows 30 days of use or b) the key was leaked to the internet and Microsoft has blocked it. Either way, it's not a Genuine version of Vista

     

      What I believe happened is, the Acer Aspire L320 came with a (Genuine) OEM SLP copy of Vista Home Premium, pre-installed. At some point, the (Non-Genuin) Vista Starter was installed. (did the owner take it to a computer repair shop when he was having problems the first time, maybe they installed the Vista Starter).

     

      However the Vista Starter came to be installed on that computer, Carey is correct, to get back to the Vista Home Premium, you will need to get a Windows Restore disk from Acer. It will restore Vista back to the way it was when it came from the factory. (make sure he makes backups of any importent files before the Windows Restore)

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Wednesday, February 27, 2008 12:04 AM

All replies

  • You'll have to purchase the correct recovery disc from Acer and start over.

     

    Acer Recovery Media Purchase Program: https://secure3.tx.acer.com/RCD/Main.aspx

    Tuesday, February 26, 2008 11:18 PM
    Moderator
  • Hello,

     

      If Vista came Pre-Installed on the Acer Aspire L320 the "Windows License Type" (line 9 above) would say OEM SLP, but the "Windows License Type" is OEM System Builder.

     

      Also, a version of Windows (such as Vista Home Premium) can not downgrade itself to a lower version of Windows (such as Vista Starter) by itself. The only way for Vista Starter to be on that computer is if it was installed by a person. 

     

    Lastly, if you do a search of the internet for the last digits of the product key being used in this copy of Vista (9BXWV-TQDMK-QDWK4) you will see over 10 pages of sites with that key listed. This means that the key is either a) a Trial version key, that can not be activated and only allows 30 days of use or b) the key was leaked to the internet and Microsoft has blocked it. Either way, it's not a Genuine version of Vista

     

      What I believe happened is, the Acer Aspire L320 came with a (Genuine) OEM SLP copy of Vista Home Premium, pre-installed. At some point, the (Non-Genuin) Vista Starter was installed. (did the owner take it to a computer repair shop when he was having problems the first time, maybe they installed the Vista Starter).

     

      However the Vista Starter came to be installed on that computer, Carey is correct, to get back to the Vista Home Premium, you will need to get a Windows Restore disk from Acer. It will restore Vista back to the way it was when it came from the factory. (make sure he makes backups of any importent files before the Windows Restore)

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Wednesday, February 27, 2008 12:04 AM
  • Carey
    Thanks for your quick reponse - apologies for not getting back quicker but I haven't been able to get to the suspect PC lately. Anyway I tried the Acer Recovery purchase program site and it declares that the SSID and the S/N of the PC are either invalid or wrong. Oh dear.....
    So I am on to Acer to see if they can get to the bottom of it. My friend claims that nobody else has been on the machine since he had problems with it but it looks like somebody must have (unless the whole PC is hooky and a grey market import from somewhere?).
    Many thanks again.
    Regards
    Peter
    Sunday, March 9, 2008 8:36 PM