locked
Windows 7 is suddenly not genuine and error 0xC004E003 RRS feed

  • Question

  • I recently purchased a new graphics card, motherboard, CPU and Ram cards. I kept the old Hard drive and disk drive. After putting the computer together, everything seemed to work fine up until a few days ago when I get a message saying Windows 7 is not genuine. I've been using this hard drive for around 2 years now and this is the first time I have seen this. I find my product key and then go to activate it but I get the 0xC004E003 error. I don't get the option for phone activation either. Not sure what to do at this point.

    Diagnostic Tool:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {01998C1D-3CBC-429C-8735-8076401F5788}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120305-1505
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Dusty\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{01998C1D-3CBC-429C-8735-8076401F5788}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-9081078-4214902187-2219333092</SID><SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-7750</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V10.3</Version><SMBIOSVersion major="2" minor="7"/><Date>20120110000000.000000+000</Date></BIOS><HWID>81483C07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800006-02-1033-7601.0000-1122012
    Installation ID: 005881875251074026570363147520672515281421894980575714
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 7QJB7
    License Status: Notification
    Notification Reason: 0xC004F057.
    Remaining Windows rearm count: 3
    Trusted time: 4/21/2012 12:30:59 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 4:21:2012 11:41
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: OgAAAAMABAABAAEAAgABAAAAAgABAAEAln24HxU/JLTrWqhemqtiNErdKkPoYXf2lf32slJ64hYucw==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC ALASKA A M I
      FACP ALASKA A M I
      HPET ALASKA A M I
      MCFG ALASKA A M I
      SSDT AMICPU PROC
      ASF! INTEL HCG

    Saturday, April 21, 2012 5:42 PM

Answers

  • Unfortunately, replacing the mobo invalidates an OEM license.  You are using an OEM SLP (system-locked preinstallation) license

    Windows License Type: OEM SLP

    which is locked to the BIOS of the old mobo.  It requires an SLIC table in that BIOs.  Your MSI mobo does not have the needed table

    BIOS valid for OA 2.0: yes, but no SLIC table

    so your OEM copy cannot activate or validate.  You need to purchase a full license copy of Windows and reinstall.  This is from the Microsoft OEM FAQS at

    http://www.microsoft.com/OEM/en/licensing/sblicensing/Pages/licensing_faq.aspx

    Q. Can a PC with an OEM Windows operating system have its motherboard upgraded and keep the
    same license? What if it was replaced because it was defective?

    A. Generally, an end user can upgrade or replace all of the
    hardware components on a computer—except the motherboard—and still retain the
    license for the original Microsoft OEM operating system software. If the
    motherboard is upgraded or replaced for reasons other than a defect, then a new
    computer has been created. Microsoft OEM operating system software cannot be
    transferred to the new computer, and the license of new operating system
    software is required. If the motherboard is replaced because it is defective,
    you do not need to acquire a new operating system license for the PC as
    long as the replacement motherboard is the same make/model or the same
    manufacturer's replacement/equivalent, as defined by the manufacturer's
    warranty.

    The point is that the MSI mobo is not the computer manufacturer's replacement part but is a mobo of your own choosing.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.


    Saturday, April 21, 2012 6:13 PM
    Answerer

All replies

  • Unfortunately, replacing the mobo invalidates an OEM license.  You are using an OEM SLP (system-locked preinstallation) license

    Windows License Type: OEM SLP

    which is locked to the BIOS of the old mobo.  It requires an SLIC table in that BIOs.  Your MSI mobo does not have the needed table

    BIOS valid for OA 2.0: yes, but no SLIC table

    so your OEM copy cannot activate or validate.  You need to purchase a full license copy of Windows and reinstall.  This is from the Microsoft OEM FAQS at

    http://www.microsoft.com/OEM/en/licensing/sblicensing/Pages/licensing_faq.aspx

    Q. Can a PC with an OEM Windows operating system have its motherboard upgraded and keep the
    same license? What if it was replaced because it was defective?

    A. Generally, an end user can upgrade or replace all of the
    hardware components on a computer—except the motherboard—and still retain the
    license for the original Microsoft OEM operating system software. If the
    motherboard is upgraded or replaced for reasons other than a defect, then a new
    computer has been created. Microsoft OEM operating system software cannot be
    transferred to the new computer, and the license of new operating system
    software is required. If the motherboard is replaced because it is defective,
    you do not need to acquire a new operating system license for the PC as
    long as the replacement motherboard is the same make/model or the same
    manufacturer's replacement/equivalent, as defined by the manufacturer's
    warranty.

    The point is that the MSI mobo is not the computer manufacturer's replacement part but is a mobo of your own choosing.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.


    Saturday, April 21, 2012 6:13 PM
    Answerer
  • Alright, thanks for the help.
    Saturday, April 21, 2012 6:25 PM
  • You're welcome.

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

    Saturday, April 21, 2012 6:49 PM
    Answerer